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c-hotels Diplomat

4.0 star property
4-star hotel near Piazza di Santa Maria Novella

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Photo gallery for c-hotels Diplomat

Interior
Minibar, in-room safe, individually furnished, desk
Business centre
Reception
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Via Alamanni Luigi 9, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪5 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪6 min walk‬
  • Place, Fortezza da Basso
    ‪7 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪9 min drive‬

Room options

View all photos for Single Room

Minibar, in-room safe, individually furnished, desk

Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfy

Minibar, in-room safe, individually furnished, desk

Comfy

9.2 out of 10
Wonderful
(5 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Smart City View

Minibar, in-room safe, individually furnished, desk

Smart City View

8.0 out of 10
Very good
(3 reviews)
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Spacious Triple

Spacious Triple

Spacious Triple

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Smart

Minibar, in-room safe, individually furnished, desk

Smart

8.4 out of 10
Very good
(22 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Smart

Smart

Smart

  • Sleeps 2
  • 2 Twin Beds

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AC Hotel Firenze by Marriott

Santa Maria Novella
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 784 reviews
The price is CA $211
CA $254 total
includes taxes & fees
Feb 1 - Feb 2
AC Hotel Firenze by Marriott

About the area

Florence

City center stay.Within a 15-minute walk of this Historic Centre of Florence hotel, you'll find Piazza di Santa Maria Novella and Fortezza da Basso. Also, Cathedral of Santa Maria del Fiore is within half a mile (1 km) and Ponte Vecchio is within 2 miles (3 km).

What's nearby

  • Piazza di Santa Maria Novella - 5 min walk - 0.4 km
  • Basilica of Santa Maria Novella - 6 min walk - 0.6 km
  • Central Market - 6 min walk - 0.6 km
  • Fortezza da Basso - 7 min walk - 0.6 km
  • Cathedral of Santa Maria del Fiore - 11 min walk - 1.0 km

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 1 min walk
  • Florence Santa Maria Novella Station - 2 min walk
  • Florence Airport, Peretola (FLR) - 23 min drive

Restaurants

  • ‪All'Antico Vinaio - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Vyta - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Tentazioni Cafè - ‬2 min walk

About this property

c-hotels Diplomat

4-star hotel near Piazza di Santa Maria Novella
C-hotels Diplomat offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. C-hotels Diplomat also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Florence hotel is smoke free.

  • 85 guestrooms or units
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
C-hotels Diplomat offers 85 accommodations with minibars and safes. Each accommodation is individually furnished. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Reception
Starhotels Michelangelo
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 965 reviews
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Self parking on site (EUR 30 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge

Accessibility

  • Elevator

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 10.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Self parking fee: EUR 30 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number IT048017A1WEOSWDFF

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Diplomat Florence
C Hotels Diplomat
Hotel Diplomat Florence
C-Hotels Diplomat Hotel Florence
C-Hotels Diplomat Hotel
C-Hotels Diplomat Florence
C-Hotels Diplomat
c-hotels Diplomat Hotel
c-hotels Diplomat Florence
c-hotels Diplomat Hotel Florence

c-hotels Diplomat Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 422 out of 989 reviews
Rating 8 - Good. 372 out of 989 reviews
Rating 6 - Okay. 132 out of 989 reviews
Rating 4 - Poor. 29 out of 989 reviews
Rating 2 - Terrible. 34 out of 989 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

julie

Liked: Cleanliness, staff & service
Close to the train station and a short walk to the more scenic parts of town. The bed and pillows were uncomfortable. Staff are very friendly and helpful. One of the less aesthetically pleasing hotels I’ve stayed at while in Italy but functional.
Stayed 2 nights in Oct 2025

8/10 Good

Sheng

Stayed 3 nights in Sep 2025

6/10 Okay

Nanette

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The hotel room is small
Stayed 2 nights in Sep 2025

10/10 Excellent

wendy

Stayed 2 nights in Sep 2025

10/10 Excellent

alvaro r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located near transportation shops and walking distance to city center, very safe place, excellent customer service. Very comfortable and cozy room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Layale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Florence!

Great stay! Walkable to other parts of Florence, loved the breakfast! The only thing is it is very close to the train station, which is convenient but also a lot of weird people around the area.
Stayed 4 nights in Aug 2025

8/10 Good

Delcina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Would highly recommend for close proximity to station and most attractions within reasonable walking distance. The breakfast was lovely, staff very helpful and friendly. We really enjoyed our stay (3 days)
Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luggage storage, nice staff at front desk, good breakfast available. Slight smell in room but appreciated cleanliness and could not be any more convenient to the train station.
Stayed 1 night in Aug 2025

10/10 Excellent

Paulina

Stayed 5 nights in Jul 2025

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
I made a reservation for 2 twin beds. When I arrived at the hotel, the receptionist said it was a queen bed, but I wanted to exchange it for 2 twins. I should have done the upgrade for 30 euros a day for a larger room. I made the upgrade, but the room was too small, so I doubt that I actually received an upgrade. The bathroom was very small and old. The breakfast was excellent, and the location beside the train station was good, but the room was terrible.
Stayed 3 nights in Jun 2025

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Next to the train station. Convenient for transportation however walking around the area at night doesn’t feel safe Thanks the hotel for upgrading my room to higher level and it’s much better!
Stayed 3 nights in May 2025

10/10 Excellent

Tytanna

Yes
Stayed 1 night in Mar 2025

8/10 Good

Walid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jamiely

Stayed 1 night in Jan 2025

8/10 Good

Josephine, Jacksonville

Liked: Staff & service
Hotel is across the train station which was very convenient. Lobby needs more lighting.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

wenhao

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't choose this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Venkat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Helpful and Very Cooperative Staff
Stayed 1 night in Sep 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel right next to the train station! Everything is within walking distance and the staff members are incredibly friendly and helpful. Very quaint room too!
Stayed 2 nights in Sep 2024

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stafa was excellent.
Stayed 1 night in Sep 2024

10/10 Excellent

Shanna-Dyn

Stayed 1 night in Aug 2024

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely handy location
Stayed 1 night in Jun 2024

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024