Note fondée sur 822 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 juill. 2015 sur Hotels
par un voyageur
Publié le 15 mars 2024 sur Expedia
The door to our room would not shut without a hard struggle with it. Staff seemed unconcerned.
Commentaires de Gestion de l’hôtel
16 mars 2024 par A.S., Gestion de l’hôtel
Dear Steve,Thank you for taking the time to post your comments regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding maintenance issues in the room. I have shared your feedback with our maintenance & front desk staff to handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Manager
par un voyageur
Publié le 9 mars 2024 sur Expedia
Big rooms. Pool. Free breakfast. What else could you ask for?
Commentaires de Gestion de l’hôtel
10 mars 2024 par A.S., Gestion de l’hôtel
Dear Patrick,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager
par un voyageur de Janesville
Publié le 9 mars 2024 sur Expedia
Front desk very nice and accommodating. Room coukd use some updates but overall clean.
Commentaires de Gestion de l’hôtel
10 mars 2024 par A.S., Gestion de l’hôtel
Dear Emily,Thank you for taking the time to post your comments regarding your recent stay.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Manager
par un voyageur
Publié le 7 mars 2024 sur Expedia
I didn't like the fact that the wall was dirty above the window I walked in my room and it was freezing cold and I had to get somebody to come help me with the thermostat thing which the front of the heater air conditioner came off cuz it wasn't locked also the fact that the next day the housekeeper knocked and walked right in and when I complained about it they said you should have had to do not disturb sign up I didn't have a do not disturb sign at all. So then the next day somebody came and just walked right in housekeeping again not even a knock so I was checking out that day but I was trying to finish some work and I just packed my stuff up and left I don't know what happened to country inn & suites because I used to always stay at the ones in Germantown and Brookfield but this one I would never go back to. Must have got some new ownership. Not to mention the fact the towels are paper thin.
Commentaires de Gestion de l’hôtel
8 mars 2024 par A.S., Gestion de l’hôtel
Dear Wendy,On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding housekeeping services & room cleanliness issues. We will be using your feedback to make improvements, so that we provide exceptional experiences for our guests.Sincerely,Manager
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2024 par A.S., Gestion de l’hôtel
Dear Shanna,We would like to thank you for taking the time to post your ratings about your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager
par un voyageur
Don't come for the breakfast.
Publié le 3 mars 2024 sur HotelsWe always get what we expect at Country Inn, mostly. I had no problems with this stay until we went down to get breakfast at 8:15. No fresh fruit, waffle mix, eggs or sausages. Grabbed some cold cereal and split. The dining area was far from busy and there were two attendants on hand to furnish the meal but, apparently, they were overwhelmed. Me? Underwhelmed.
Commentaires de Gestion de l’hôtel
4 mars 2024 par A.S., Gestion de l’hôtel
Dear David,Thank you for taking the time to post your comments regarding your recent stay.On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding breakfast services. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Manager
par un voyageur
Great place to stay!
Publié le 1 mars 2024 sur HotelsVery comfortable room, clean and spacious! Much better than other hotels I have stayed at in FDL. Will definitely stay here again.
Commentaires de Gestion de l’hôtel
2 mars 2024 par A.S., Gestion de l’hôtel
Dear Jennifer,We would like to thank you for taking the time to post your comments about your stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Manager
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Cheryl the cook is fantastic and Liz at the front desk. However other front desk staff don’t even greet you and can be nasty. Otherwise nice place to stay.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par A.S., Gestion de l’hôtel
Dear Teresa,We would like to thank you for taking the time to post your comments about your stay. I apologize regarding the guest services that were not up to the mark from other front desk staff who did not greet you while on duty.Kind regards,Manager
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par A.S., Gestion de l’hôtel
Dear Scott,We would like to thank you for taking the time to post your ratings about your stay. I apologize that you were not satisfied with your experience during your stay.Kind regards,Manager
