6/10 Okay
Terri
Travelled with family
Apr 14, 2025
Disliked: Staff & service, property conditions & facilities
Worst place ever I think hell would’ve been better
The weekend manager was very rude. You know I asked her for a downstairs room when we got there she said she only had one and she could move us to it, which was nice. Then we went to the room. Our chair was broken. I asked her for another when she started getting really rude in saying she hasn’t go in the room so it’s not her fault if it’s broken and they don’t have another chair to give me I said why I don’t want my husband to fall out of it because if he does, you guys are paying for it, she finally came to the room with her phone and recording our conversation and brought us a metal folding chair. I told her I didn’t want that because there’s no way for him to get out of the chair the room the curtains had holes in it. The comforter had holes in it. We had ants in our room This morning. I walked by and Glatter and she accused me of picking on it when I gave her the key. She said I threw a matter. Tell me I was a whack job. She is the most unprofessional lady I’ve ever seen and you guys need to take her off your list. She sucks and so do them and don’t think I’m not gonna call and talk to her manager tomorrow. I will never book the Hotels.com. Is this the kind of places you put on there when I checked out and asked her for a copy of my receipt she said get it from you guys. She didn’t have to give me one so I don’t even know what she charged on my credit card. That’s not right.
Terri
Stayed 2 nights in Apr 2025