8/10 Good
Lucy
Travelled with family
Apr 29, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
DON’T USE THE GREENE KING APP - rude bar staff
The lady on reception was extremely accommodating and friendly. The bar and restaurant is quaint. The only criticism we have is at the bar manager and the mixologist. We were told by reception on arrival that being a Greene King chain we could order our food and drink via app at our table when we went down to dinner which we did, however the mixologist came over to our table and criticised us using the app as he said he didn’t have all the ingredients for the cocktails we were ordering. So we stopped ordering cocktails and moved on to normal drinks. We ordered some snacks to take back to our room also. The bar manager came over with our order and almost chastised us for using the app altogether which we found highly unprofessional. She then went on to say that they have had huge issues with Greene King site as they did not have alot of the drinks and snacks on the website, we asked her why wasn’t it removed as we had seen she had removed one of the cocktails I had previously ordered surely if she can do this going through the whole menu to do this would save all this hassle no?! We were completely disappointed at the attitude of the 2 members of staff especially as the mixologist came back over to have another go, by this time the bar was full and people were staring at the confrontation. Totally disappointing as the young waiters and the food were amazing shame the 2 senior members weren’t so polite. Nice budget hotel other than this and bed is comfy
Lucy
Stayed 1 night in Apr 2025