Ratings based on 435 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 13, 2024 on Hotels
Comment from Hotel Management
Jan. 15, 2024 by Jill Langer, Directora de relaciones con clientes, Hotel Management
Apreciado Ricardo,Mil gracias por tan excelentes comentarios.Siempre es muy positivo comprobar que nuestros huéspedes se llevan un buen recuerdo de su experiencia en nuestras instalaciones. Gracias por su tiempo y por confiar en nosotros.Esperamos de corazón que su visita se repita muy pronto. Reciba nuestros saludos más cordiales,Jill Langer, Directora de relaciones con clientes
by A traveller
Posted Jan. 10, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Jill Langer, Guest Manager, Hotel Management
Dear Mi Sun,We greatly appreciate this positive review of your experience at Pierre & Vacances Fuerteventura Origo Mare.We are delighted that you had a pleasant experience during your stay with us overall and appreciate your positive feedback.We hope to see you again on many more occasions.Best wishes,Jill Langer, Guest Manager
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Jill Langer, Directora de relaciones con clie, Hotel Management
Apreciado Daniel,Mil gracias por tan excelente valoración.Siempre es muy positivo comprobar que nuestros huéspedes se llevan un buen recuerdo de su experiencia en nuestras instalaciones. Gracias por su tiempo y por confiar en nosotros.Esperamos de corazón que su visita se repita muy pronto. Reciba nuestros saludos más cordiales,Jill Langer, Directora de relaciones con clie
by A traveller
Posted Jan. 9, 2024 on Expedia
I’m been trying to find fault with our stay but couldn’t, enjoyed everything, we were self catering, had our own villa, front garden and everything supplied inside.
There’s free transport links to port or local villages or hire a car like we did, it’s in the middle of nowhere that’s its attraction.
Thanks to everyone involved, from the reception, the pool guards, the cleaning ladies, gardeners and maintenance men, very helpful, polite, will different go back in January again
Cheers Philip & Elisabeth x
Comment from Hotel Management
Jan. 13, 2024 by Jill Langer, Guest Manager, Hotel Management
Dear Philip & Elisabeth,Thank you for sharing your experience with us.It's wonderful to hear you enjoyed the self-catering option, taking advantage of the privacy and amenities of your own villa. We're glad our complimentary transportation services, and car rental options contributed positively to your stay, providing convenient access to nearby attractions while enjoying the serene 'middle of nowhere' setting. Our team is truly grateful for your kind words recognizing their efforts - from the attentive reception staff to the diligent gardeners and maintenance crew. It's our pleasure to know that our collective dedication to service has made a lasting impression.We look forward to welcoming you back in January for another delightful stay. Best regards,Jill Langer, Guest Manager
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Jill Langer, Guest Manager, Hotel Management
Dear Bailey, Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your positive feedback.We look forward to welcoming you back.Kind regards,Jill Langer, Guest Manager
by A traveller
Posted Dec. 9, 2023 on Hotels
Comment from Hotel Management
Dec. 11, 2023 by Jill Langer, Guest Manager, Hotel Management
Dear Martyn,We would like to thank you for this feedback about your experience at Pierre & Vacances Fuerteventura Origo Mare.We are sorry that your recent stay at our hotel didn't meet all your expectations and would be interested in knowing more about what aspects we could have improved.We sincerely hope we may have the pleasure of welcoming you back. Kind regards,Jill Langer, Guest Manager
by A traveller
Posted Aug. 22, 2023 on Hotels
Comment from Hotel Management
Sep. 9, 2023 by Jill Langer, Guest Manager, Hotel Management
Dear Arkadiusz,We would like to thank you for this feedback about your experience at Pierre & Vacances Fuerteventura Origo Mare.We are sorry that your recent stay at our hotel didn't meet all your expectations and would be interested in knowing more about what aspects we could have improved.We sincerely hope we may have the pleasure of welcoming you back. Kind regards,Jill Langer, Guest Manager
by A traveller
Posted Jun. 6, 2023 on Expedia
AVOID AT ALL COST
Restaurant is mediocre. So poor that we had to get out for lunch and diner everyday instead of using the all inclusive food we paid for
Cocktails at the different bars are just a joke. Disgusting, they use a machine instead of making them (like a coffee machine but for cocktails)
It smells like sh..t everywhere in the club. I suppose it’s because you’re not supposed to use toilet papers in the… toilets. Welcome back to year 1023
Service is a joke. I asked to keep the room later on our last day. One person said “yes you can pay 35€ to keep it until 4pm” and then the next person, Paulina at reception said “it’s 1pm only even if there is no family in that room the following day” while being really rude and not helpful at all. Officially, you can keep the room until 6pm if you pay for it but thanks to Paulina, this option isn’t available to clients.
Ants invasion. Thousands of ants in the living room. They sent someone to take care of it but what actually happened is that they left a spray (“raid”) by the kitchen and I had to use it myself. The spray did work but did smell very very strong and didn’t feel good to seep inside with a baby
The club is in the middle of absolutely nowhere north of island. 30 minutes drive from anything, with no beach around
We spent the whole week avoiding the club and paying extras everywhere instead.
Completely rubbish
Special mention again to “Paulina” at reception who is insolent and never tries to help clients
Comment from Hotel Management
Jun. 7, 2023 by Jill Langer, Guest Manager, Hotel Management
Dear Benjamin,Thank you for your feedback regarding your stay.We are glad to hear that you found our location unique and enjoyed the natural setting by the ocean. However, we are sorry to hear about the issues you faced during your stay. We understand that the restaurant and bar services did not meet your expectations. Our village offers a variety of dining options, and we continuously work on improving the quality of our food and beverages. We appreciate your feedback and will take it into consideration for future improvements.Regarding the ants issue, we apologize for the inconvenience. Our team is always available to address such concerns, and we will ensure that proper measures are taken to prevent this from happening in the future. As for the late check-out request, we apologize for any miscommunication and inconvenience caused. Our late check-out options are subject to availability, and we strive to accommodate our guests' needs whenever possible.Our holiday village is indeed located in a more secluded area, which many guests appreciate for its tranquility. We offer a free shuttle service to nearby towns and beaches for our guests' convenience. We understand that this may not have been ideal for your preferences, and we appreciate your feedback.We hope to welcome you back in the future for an improved experience.Kind regards,
by A traveller
Posted Mar. 7, 2023 on Expedia
We found ants in the house and the receptionist send the HK and she comes back with a spray to give us to spray the aria.i was thinking this is a bad joke.
I call the reception again and she said they dont have another room available.
We went to reception and they ofer us another one.dont ask from where.
The bathrobs and the towels were damage.
No water in the room. No coffee. No soap.
The staff members dont provide 4star customer service. Nothing that we ask /report was done.
The 4 star for the place is a joke.
The walls are dirty, the sofa was damage.
The door fid not closed.
The £19dinner all inclusive is a rabish. Apart of some salad we did not have anything to eat.
They had some kids food and some payelia with pasta and vegetables - never hear this in my life.
Drinks: wine and beer cheep
The place is fool of family witb lots of kids very noise and lots of drunk people around
Comment from Hotel Management
Mar. 12, 2023 by Jill Langer, Guest Manager, Hotel Management
Dear DianaThank you for sharing your opinion after your recent stay at Pierre & Vacances Fuerteventura Origo MareWe are sorry that your recent stay at our hotel didn't meet all your expectations and regret that you did not enjoy your dining experience. Rest assured we have noted your concerns and will take this into consideration for future improvements.Moreover, we are sorry that you felt the level of service delivered was not that expected and rest assured that this feedback will be addressed with our team.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Jill Langer, Guest Manager
by A traveller
Posted Jan. 21, 2023 on Expedia
We didn"t get there due to my Mother passing away, the treatment from them has been appalling.
Comment from Hotel Management
Jan. 25, 2023 by Jill Langer, Guest Manager, Hotel Management
Dear Gillian,Thank you for sharing your opinion of Pierre & Vacances Fuerteventura Origo Mare.We are very sorry for your loss and offer you our sincere condolences. However, we are unsure exactly what the problem has been and understand that this may be due to the cancellation policy for your booking. If you would like to provide us with your booking details we would be happy to look into this matter for you.We hope to hear from you soon.Best wishes,Jill Langer, Guest Manager
