4/10 Poor
CATHARINE
Travelled with partner
May 25, 2026
We arrived at 2 PM and we checked in. We were told a room would be ready for us shortly. We waited two hours and finally checked back with the front desk at 4 PM which was check-in time we were told there were still no rooms available and no estimation on when one would be available. We then asked to speak to a manager. We requested a total refund and we were told that since we booked through a third-party, they could not issue one. They finally got us into a room, but our afternoon was ruined as we had intended to spend it by the pool before going to a comedy show that evening. Overall, this is one of the worst experiences I’ve had at a hotel. Normally, we’re able to check in early or at least on time at every hotel we stay at. We will not be staying here again.
CATHARINE
Stayed 1 night in May 2026



























