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Comfort Suites Gatlinburg Downtown-Convention Center

2.5 star property
Hotel near Great Smoky Mountains National Park in Gatlinburg

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Photo gallery for Comfort Suites Gatlinburg Downtown-Convention Center

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Property preview
Property amenity
Reception
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
321 Reagan Drive, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

Suite (Double Queen, Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

Suite (One Bed King, Handicapped Impaired)

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

Suite (Wide King, Handicapped, HEARING)

7.0 out of 10
Good
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

Suite, 1 King Bed (Handicapped Impaired)

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

Suite (Double Queen, Handicapped Impaired)

9.0 out of 10
Wonderful
(11 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Double Queen)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Double Queen)

9.6 out of 10
Exceptional
(145 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed (Handicapped)

Premium bedding, down comforters, pillowtop beds, desk

Suite, 1 King Bed (Handicapped)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, Handicapped, HEARING)

Premium bedding, down comforters, pillowtop beds, desk

Suite (Wide King, Handicapped, HEARING)

9.4 out of 10
Exceptional
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING)

Suite (One Bed King, Handicapped, HEARING)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.4 out of 10
Exceptional
(40 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

Suite (Wide King, HEARING)

8.8 out of 10
Excellent
(3 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (One Bed King)

Suite (One Bed King)

Suite (One Bed King)

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Gatlinburg

City center stay.Within a 10-minute walk of this Gatlinburg hotel, you'll find Gatlinburg Convention Center and Gatlinburg SkyPark. Great Smoky Mountains National Park and Ripley's Aquarium of the Smokies are also within 2 miles (3 km).

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 6 min walk - 0.6 km
  • Gatlinburg SkyPark - 8 min walk - 0.7 km
  • Anakeesta - 9 min walk - 0.8 km
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 76 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Sugarlands Distilling Co. - ‬7 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬6 min walk

About this property

Comfort Suites Gatlinburg Downtown-Convention Center

Hotel near Great Smoky Mountains National Park in Gatlinburg
There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An indoor pool, a vending machine, and ski storage are also featured at the business-friendly Comfort Suites Gatlinburg Downtown-Convention Center. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 89 guestrooms or units
  • 5 levels
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
Comfort Suites Gatlinburg Downtown-Convention Center offers 89 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Pool hoist on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites
Comfort Suites Gatlinburg Downtown Convention Center
Comfort Suites Gatlinburg Downtown-Convention Center Hotel
Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg

Comfort Suites Gatlinburg Downtown-Convention Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 784 out of 1095 reviews
Rating 8 - Good. 226 out of 1095 reviews
Rating 6 - Okay. 53 out of 1095 reviews
Rating 4 - Poor. 12 out of 1095 reviews
Rating 2 - Terrible. 20 out of 1095 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check was quick and easy. The room was clean, staff was nice and friendly. Love that it is close to the national and shopping was a walk away. Would highly recommend. Will be back for a stay next year.
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer motel off the Gatlinburg Strip so nice and quiet. 10 minute walk to all the attractions. Rooms are large and clean. Breakfast is tasty. Bears walking around!!! Who could ask for more? We had people above us running around making noise late at night. Went to the front desk to complain and they moved us to a nice quiet room on top floor. Good job,good place!!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Edelmira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went here celebrate our anniversary. The hotel is excellent, close to everything, super clean, a very spacious room and a fresh smell. The person at the desk was very kind (Dev Nipa) and his mom too, she’s very sweet person. For our anniversary, she gave me my favorite chocolate. I thank you very much for your kindness and I hope to see you soon.
Stayed 1 night in Sep 2025

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need to change paper products—felt like sand paper
Stayed 2 nights in Sep 2025

10/10 Excellent

Fatima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and nice facility!!! However, the last two nights were very noisy. I didn't get a wink of sleep!!! Someone above us was running across the floor most of the night!!! Also, I'd love it if the breakfast was better.........Maybe bacon as an option somedays, and grits. I would also suggest cooking the sausage links longer. One morning I didn't eat anything, because it was an egg patty and undercooked sausage links, that didn't really look like sausage links at all. Let's not talk about the bears!!! That was out of their control, but still, something to think about. They did no harm physically, but surely scared the crap out of us, when we saw them on the property!!! However, just because of the level of service, I would give them another try. Also, the beds were comfortable, the room was clean, pretty, and actually had enough outlets!!! I would love a do-over, with a complimentary room, on the top floor. I would like to sleep in, at least one day, without all the noise!!!
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Stayed 5 nights in Sep 2025

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, amenities
Very nice room. Very seasonal price and food was very close.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, National Park, courteous staff, location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Johana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the lady at the front desk was welcoming and quick to help check in. Will definitely come back here.
Stayed 1 night in Sep 2025

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday vacation

Friendly staff, clean rooms, and great breakfast. Close to the parkway. The water pressure could of been better, but they had hot water. Will definitely stay again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Marc-Robbie

Liked: Cleanliness, staff & service, amenities
The hotel was such a short, easy walk to everything in Gatlinburg. The room was big and clean and housekeeping came around daily. All the staff I ran into during my stay were always nice. The breakfast was fine and there's an awesome pancake place 2 minutes walk away. Had some issues on the first day with the internet but it got sorted quickly. The car parks are really tight
Stayed 8 nights in Sep 2025

2/10 Terrible

Leonardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean hotel
Stayed 1 night in Sep 2025

8/10 Good

Blessing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel but breakfast could be better. Especially the hot meals.
Stayed 2 nights in Aug 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Hotel, with nice big rooms, great customer service, and only two or three blocks away from the Gatlinburg downtown strip. Would highly recommend this Hotel if you’re in the Gatlinburg area!
Stayed 5 nights in Sep 2025

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Kim, Cincinnati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close enough to walk to gatlinburg downtown and away from the noise in the area.
Stayed 2 nights in Jul 2025

10/10 Excellent

Connie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The main issue was that the air conditioning unit is mounted in the room on a wall. The unit was loud and somewhat annoying .
Stayed 4 nights in Sep 2025

10/10 Excellent

Hiram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 4 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Yung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to staying with your family when you are visiting main touristic area of Gatlinburg
Stayed 2 nights in Aug 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, so everything is in a great shape. Very clean. I just feel that for the price we paid the bedding had to be cotton and not polyester that makes you being cold and hot at the same time.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nikola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super convenient and a 5 minute walk to the shops and restaurants in Gatlinburg. We saw a bear stroll past the parking lot the first morning of our stay.
Stayed 3 nights in Aug 2025

8/10 Good

Judi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025