This condo offers its guests an indoor pool. WiFi is free in public spaces. You'll have access to the indoor pool and outdoor pool at a partner property.
This was our 3rd time staying at Deer Ridge. I miss the friendly, helpful faces at the front desk. It looks like some of the condos have been taken over and they are redoing and updating them. Our friends condo looked like the door had been busted in and a real pair attempted. They had difficulty opening their door and being able to use all of the locks. Our condo was well equipped, the bed could have had a little more cushion but everything was clean. The room was spacious and while the stove was really old it worked well. Our friends stayed in another condo and it was missing a toaster. They only had one mirror (bathroom only) which made it difficult for everyone to get ready. Our room had mirrored closet doors and a mirror with the dresser. We will stay again because it is close to places we love to visit. Sad that the property seems to have gone down hill since being taken over.
The overall property made the vacation enjoyable the only reason for the 3 is due to the communication I got from the property. My original reservation property got moved due to maintenance (no big deal), Lorenzo got it switched and even said that the property Iâm getting in return was cheaper and they would refund the difference but when I was told to call the next day Diana/Tiana said that no refund was being processed that the room was price matched and she seemed rather rude/irritated over the phone so I didnât argue as I didnât want my vacation ruined.
Not impressed with this stay. Stayed on the third floor again like last year. The drain was slow to drain the water while showering and pooled in the tub. The upstairs bedroom had a roach in it. The pool water was very cloudy unlike last time. Place must be under different management as it has been let go. Very disappointed in this stay and will not be back.
Check in was easy and the place was really nice. Great view and plenty of space, the pool and hot tub were indoor and amazing as well. Would recommend and would return.
Beautiful property but very poorly managed and total lack of communication. I had to call in with my debt card for incidentals and confirmed a two bedroom two bath but when we arrived 1 bedroom, 1 bed upstairs and a pull out couch with a tiny bathroom. We had two families so 4 adults and a 13 year old boy in a 2 bedroom 1 bath condo. We contacted the number given and couldnt do anything about it. Make sure to confirm your condo. Otherwise quiet and beautiful. The cleaning was subpar and ended up having to clean and lysol everything and my son still got sick. The pull out bed was a joke and absolutely awful. Also dont follow GPS unless its google maps. Also be cautious on the road driving up and down. Gaitlinburg was very busy but it was Christmas. Still plan to park and walk.