Chalet rustique entier

Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace

Hébergement familial près de Aquarium Ripley’s Aquarium of the Smokies

Choisissez des dates pour afficher les prix

Galerie de photos de l’hébergement Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace

Baignoire à remous intérieure
Une cuisine spacieuse dotée d’un îlot central, de tabourets de bar en bois et d’un escalier menant à un niveau supérieur.
Extérieur
Une chambre aux murs lambrissés, avec un lit, une table de chevet et une porte donnant sur une autre pièce.
Une cuisine avec des murs en bois, un réfrigérateur en acier inoxydable, un plan de travail en granit et des tabourets en bois.

Avis

7,8 sur 10 – 
Bien

Chalet rustique entier

2 chambres2 salles de bain6 personnes98 m²

Commodités populaires

  • Baignoire à remous
  • Cuisine
  • Laveuse
  • Sécheuse
  • Animaux de compagnie acceptés
  • Wi-Fi gratuit

Explorez la région

Afficher sur la carte
Gatlinburg, TN
  • Place, Club de golf Hillbilly
    ‪9 min à pied‬
  • Place, Parc à thème Anakeesta
    ‪20 min à pied‬
  • Place, Aquarium Ripley’s Aquarium of the Smokies
    ‪2 min en voiture‬
  • Airport, Knoxville, Tennessee (TYS-McGhee Tyson)
    ‪66 min en voiture‬

Options de chambre

À propos du quartier

Gatlinburg

À Gatlinburg .Aquarium Ripley’s Aquarium of the Smokies et Parc national des Great Smoky Mountains se trouvent à moins de 3 km de chalet rustique Gatlinburg. Parc à thème Anakeesta et Gatlinburg Convention Center (centre de congrès) se trouvent également à moins de 5 km.

À proximité

  • Club de golf Hillbilly - 9 min à pied - 0.8 km
  • Historic Ogle Log Cabin - 18 min à pied - 1.6 km
  • Parc à thème Anakeesta - 20 min à pied - 1.7 km
  • Aquarium Ripley’s Aquarium of the Smokies - 2 min en voiture - 1.4 km
  • Gatlinburg Convention Center (centre de congrès) - 3 min en voiture - 2.7 km

Transport

  • Alcoa - Aéroport de Knoxville (TYS) : à 68 min en voiture

Restaurants

  • ‪Southern Comfort - Westgate Resort - ‬5 min en voiture
  • ‪Tennessee Cider Company - ‬3 min en voiture
  • ‪Pancake Pantry - ‬3 min en voiture
  • ‪Ole Red - ‬16 min à pied
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬3 min en voiture

À propos de cet hébergement

Hébergement entier

Vous aurez le chalet rustique entier pour vous et ne le partagerez qu’avec d’autres voyageurs de votre groupe.

Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace

#### **Interior Highlights:**

* **King Bedroom Suite (Main Level):** Includes a private bathroom and television.
* **Living Room:** Features a flatscreen TV and a **seasonal** fireplace for cozy evenings.
* **Upstairs Bedroom:** Offers two queen beds and another bathroom.
* **NEWLY ADDED 60+ Game Video Arcade:** Enjoy hours of fun!
* **Wi-Fi Internet Access:** Stay connected during your mountain retreat.

---

#### **Outdoor Amenities:**

* **Enclosed Porch with Hot Tub:** Soak your worries away in peaceful surroundings, protected from the elements.
* **2 person Infared Sauna
* **Gas Grill:** Perfect for cooking a great meal outdoors.
* **Several Rockers:** Enjoy the peacefulness of the Mountains.

---

### **Location: Downtown Gatlinburg Convenience**

* Beautiful log cabin in Downtown Gatlinburg.
* A quick trip to the tram stop, less than a mile away!
* Close to all the action, yet far enough away to enjoy the beauty of the mountains.
* Easy drive-to access no matter the weather or season.
* Approximately 1 mile from the Parkway of Gatlinburg.

---

### **Important Details:**

* Sleeps: Up to 6 guests.
* Pet Policy: Pets are allowed! $75 + tax non-refundable pet fee per pet. Small dogs only. Max 2 Pets; Max 40 pounds per pet and must be registered and crated.
* Smoking Policy: No smoking allowed.
* Parking: Recommended for no more than 2 vehicles.
* Age Requirement: Must be 21 years or older and present at the property during the rental period.
* Sq ft: 1000 - Your cozy and convenient mountain escape.

---

### **Why You’ll Love It:**

ANGLER'S PERCH #2523 is a beautiful log cabin right in Downtown Gatlinburg, offering the perfect blend of convenience and mountain tranquility! The tram stop is just a short distance away, providing easy access to all the downtown attractions. Back at the cabin, relax in the hot tub on the enclosed porch, cook up a delicious meal on the gas grill, or enjoy the peacefulness from the rockers. The newly added 60+ game video arcade provides hours of entertainment for everyone. With a King bedroom suite on the main level and an upstairs bedroom with two queen beds, Angler's Perch is the perfect choice for your next Gatlinburg getaway!
Virtual Tour Url: https://my.matterport.com/show/?m=xDkrRCfLrRT&brand=0

Hébergements similaires

Commodités de l’hébergement

Ski

  • Ski à proximité

Piscine/spa

  • Baignoire à remous
  • Sauna

Internet

  • Disponible dans le chalet rustique : Wi-Fi gratuit

Stationnement et transport

  • Stationnement sur place

Cuisine

  • Batterie de cuisine, vaisselle et couverts
  • Cafetière-théière
  • Four
  • Four à micro-ondes
  • Grille-pain
  • Lave-vaisselle
  • Réfrigérateur
  • Surface de cuisson

Restauration

  • Table de salle à manger

Chambres

  • 2 chambres
  • Draps fournis

Salle de bain

  • 2 salles de bain
  • Baignoire à remous
  • Douche
  • Serviettes fournies

Lieux de séjour

  • Foyer
  • Salle à manger séparée
  • Salle de séjour
  • Table de salle à manger

Divertissement

  • Jeux
  • Jeux vidéo
  • Téléviseur avec chaînes par câble/satellite

Espaces extérieurs

  • Gril au gaz
  • Patio

Buanderie

  • Installations de buanderie
  • Laveuse

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Animaux de compagnie acceptés

Accessibilité

  • Hébergement non-fumeurs

Services et commodités

  • Fer et planche à repasser

Points d’intérêt de l’endroit

  • Dans les montagnes

Activités

  • Arcade ou salle de jeux
  • Parc aquatique
  • Baignade à proximité
  • Casino à proximité
  • Chasse à proximité
  • Descente en eau vive à proximité
  • Équitation à proximité
  • Glissade sur chambre à air aquatique à proximité
  • Golf à proximité
  • Observation d’oiseaux à proximité
  • Parc d’attractions à proximité
  • Parois d’escalade à proximité
  • Patinage sur glace à proximité
  • Pêche à proximité
  • Sentiers de randonnée ou de vélo à proximité
  • Vélo de montagne à proximité
  • Visites de vignobles à proximité

Dispositifs de sécurité

  • Détecteur de monoxyde de carbone (L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.)
  • Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.)
  • Extincteur
  • Verrou de sûreté

Information générale

  • Taille de l’unité : 1 056 pieds carrés

Politiques

Arrivée

Arrivée à partir de 16 h
Arrivée sans contact offerte
Âge minimal pour l’enregistrement : 21 ans

Départ

L’heure limite de départ est 10 h.

Instructions spéciales pour l’enregistrement

L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ.
Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique.

Animaux de compagnie

  • Les animaux de compagnie sont admis
  • Il n’y a pas de frais pour les animaux d’assistance

Enfants et lits supplémentaires

  • Children are welcome.

Événements

Aucun événement autorisé

Fumeurs/non-fumeurs

Interdis de fumer

Renseignements importants

À savoir

Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’hébergement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties.
Les fêtes et les événements de groupe sont strictement interdits.
L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.
L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une serrure à pêne dormant.
Cet hébergement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales dépendent de la disponibilité au moment de l’enregistrement. Elle ne peuvent être garanties et peuvent occasionner des frais supplémentaires.
    Cet hébergement est géré par un(e) hôte professionnel(le). L’offre d’hébergement est associée à des fins commerciales, professionnelles ou d’entreprise. Les fêtes et les événements de groupe sont strictement interdits. Pour assurer la sécurité des clients, chaque hébergement de l'établissement comprend un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée et une serrure à pêne dormant.

Hébergement également appelé

2 Bedroom Smoky Mountain Cabin Anglers Perch Gatlinburg Cabin
1660-90576

Foire aux questions

How close is Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace to the airport?

This cabin is 43.9 mi (68-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

Does Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace have an airport shuttle?

Airport shuttle services are not available at this cabin.

Does Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace offer free breakfast?

This cabin does not offer free breakfast.

Is there a casino at Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace?

No, there is no casino at this cabin.

What time is check-in at Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace?

Check-in begins at 4:00 PM.

Is there free parking at Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace?

Free parking is not available at this cabin.

Does Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace have a pool?

This cabin does not have a pool.

Does Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace have a spa?

There are no spa services available at this cabin.

How close is Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace to downtown Gatlinburg?

This cabin is 0.8 mi away from Gatlinburg.

Avis pour Gatlinburg | Pet Friendly | Hot Tub | Game Room | WiFi | Fireplace

Avis

7,8

Bien

Note de 10 – Excellent, d’après 48 avis sur 106.
Note de 8 – Bien, d’après 23 avis sur 106.
Note de 6 – Acceptable, d’après 13 avis sur 106.
Note de 4 – Médiocre, d’après 10 avis sur 106.
Note de 2 – Terrible, d’après 12 avis sur 106.

6,6/10

Propreté

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

Avis

Avis vérifié

10/10 – Excellent

Tom P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Beautiful property and lovely cabin far enough away to feel like another world.But close enough to walk down town.Would definitely recommend and hope to get backbthere again next year
Séjour de 5 nuits en août 2025
Avis vérifié

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

25 Gatlinburg Vacation

Great place to stay. Very nice cabin. Hot tub was a big hit with the kids. We recommend this place.
Séjour de 3 nuits en février 2025
Avis vérifié

10/10 – Excellent

Deborah P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fun in Gatlinburg

The cabin was comfortable and convenient. My grandson loved the hotub. The screened in porch ws awesome!
Séjour de 5 nuits en juillet 2025
Avis vérifié

10/10 – Excellent

Christa D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Gatlinburg

Property was amazing. Perfect space. Close to attractions. Hot tub and arcade made staying in fun for kids also.
Séjour de 3 nuits en mars 2025
Avis vérifié

10/10 – Excellent

Caitlin

Points forts : Propreté, commodités, état et installations de l’hébergement et communication.
This was a great property to stay at, walking distance to downtown Gatlinburg! Easy checkin process, adequately clean, amenities and kind staff to chat with. 10/10 would recommend.
Séjour de 3 nuits en juillet 2023
Avis vérifié

10/10 – Excellent

John M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Convenient Location - Great Neighborhood

Very close to downtown Gatlinburg (5 minutes) but you still feel like you are in in the mountains.
Séjour de 5 nuits en novembre 2023
Avis vérifié

8/10 – Bien

Jon G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Close walk into downtown

Wanted a place to stay within walking distance of downtown where we could take our little dog with us. This cabin had what we needed and our little furry friend felt comfortable. It was clean, the check in process was easy and we enjoyed its location.
Séjour de 3 nuits en septembre 2023
Avis vérifié

10/10 – Excellent

kristine d.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Private yet 5 min drive to the strip

Quiet area with two other cabins by, yet private. Cute neighborhood, and flat drive. Great outdoor area and the best porch! The bedrooms were spacious and had plenty of towels. Place was clean and the rental cabin customer service was perfect. 15 min walk to downtown yet drive wise, 5 min to downtown strip. Great location to enjoy !
Séjour de 3 nuits en mai 2024
Avis vérifié

10/10 – Excellent

Jodi S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Very nice cabin! We enjoyed the hot tub 😁

We did the in person check in. I did not feel comfortable with the request to text photos of documents. The lady at check in was very helpful and have us great tips for our stay and some goodies for the kids.
Séjour de 3 nuits en mars 2023
Avis vérifié

8/10 – Bien

Gary L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Cabin rental

Cabin was pretty clean, and location was convienent, however would have been nice to have a washer and dryer also tv in den seemed to be going out as only one side of screen lit up, also very little to was supplied.
Séjour de 4 nuits en octobre 2023
Avis vérifié

8/10 – Bien

Dale C.

Points forts : Arrivée, emplacement et exactitude de l’annonce.

Gatlinburg stay

Items missing that should have been noticed ie broken coffee pot , no propane in tank for bbq, broken toaster and tv screen very dark should be replaced
Séjour de 3 nuits en septembre 2023
Avis vérifié

4/10 – Médiocre

ELMER N.

Points forts : Arrivée, emplacement
Points faibles : Propreté, exactitude de l’annonce
The cabin was in a good location. The day we arrived it was in the 90's, we could not sleep the first night it was so hot. The office had someone get the AC running by the end of the 2nd day. The cabin was not clean, the deck and grill was worse. We had dead and alive bugs with us the entire time. 2nd floor sink was unusable until the end of the 2nd day. It was the worst experience in the area we have had over the years.
Séjour de 6 nuits en juillet 2025
Avis vérifié

4/10 – Médiocre

E s.

Points faibles : Propreté, emplacement et exactitude de l’annonce.

Not good

Not as expected. Online pictures not accurate not well maintained
Séjour de 3 nuits en février 2025
Avis vérifié

2/10 – Terrible

Rex H.

Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Not good

We did not have a good stay hottub didnt get hot tv upstairs didnt work some outlets didnt work shower upstairs had no pressure it had spider webs in it not clean at all very disappointing
Séjour de 2 nuits en décembre 2024
Avis ancien

8/10 – Bien

Good Place to Stay

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I loved the location; it was very close to the town and attractions. It is also pet friendly, which I loved because I was able to take my two small dogs with me. It is easy to get to. Customer service was excellent and I was impressed with the way they stay in communication with us. The only thing I have to say is that there are some fixing that need to be done, for example, the fan upstairs made too much noise and the carpets in the bedrooms were not clean. Otherwise, I had a very relaxing stay and I'm looking forward to come again sometime soon.
Avis vérifié

10/10 – Excellent

James A.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great cabin, great location

Cabin was great overall. It was a bit difficult to find in the dark, as this unit did not have its numbers posted by the road. The sign on the cabin itself was clear and well posted and would have been easy to find during the day. When we arrived, there was no hot water. Being late on a Friday night, it took a while to get a response and I ended up finding the water heaters in the crawlspace and restarting the pilot light myself. Once that issue was resolved, everything was great and we thoroughly enjoyed our stay. We are already considering another stay in the same unit.
Séjour de 2 nuits en mai 2024
Avis provenant d’un site partenaire

6/10 – Acceptable

Sam L.

Cabin Nice - Unsatisfied with property management

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We have rented many cabins in Gatlinburg and Pigeon Forge but have never experienced so much red tape to get a cabin. Not only had to fax copy of drivers license and credit card but also show in person upon arrival. Also fax and email rental agreement. Will not do business with Aunt Bugs again.
Avis vérifié

6/10 – Acceptable

Cole L.

Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté, exactitude de l’annonce

Just okay

Located in a convenient spot to get places quickly. The pictures listed were not what it looked like upon arrival. Renovations must’ve happened recently as it was very dirty inside along with debris in the front yard. There were things in the house that were broken like the closet door in the master and over half of the utensils as well as a majority of the outlets not working. The internet also did not work the whole 4 day stay and we only had hot water 2 days of the stay. Outside of those things everything else was fine
Séjour de 4 nuits en octobre 2024
Avis vérifié

8/10 – Bien

Darrell C.

Points forts : Propreté, arrivée, communication et emplacement.

Cabin in the Mountains

The cabin was great including the Pac-Man machine. Unfortunately, check in was very different for us including not getting the address of the property until we actually could check in. Our cabin was not cleaned when we arrived. The management company took care of it. I had booked for 5 adults, I also was told that the kitchen had pots and pans. On arrival there was 1 saucepan, 12 forks bit no placecsettings fir even a family of 2z. The management company brought us a set of pots and pans and new silverware while there on Day 2. The plates are all chipped and there is not seating for 5 adults. We enjoyed our time and especially loved playing Pac-Man.
Séjour de 5 nuits en décembre 2022
Avis vérifié

4/10 – Médiocre

Tommy O.

Points faibles : Propreté, arrivée, communication et exactitude de l’annonce.

Do NOT recommend

Never received email with address or door code. Wi-fi did not work, no info on how to work arcade, tvs, hot tub jets only half worked, very old carpet, flooring throughout, plumbing system needs upgraded, blankets smelled mildewed, NO washer or dryer, no guidelines for checkout besides a text stating to check out, just not the experience we were used to having while visiting Gatlinburg, will not rent this cabin again.
Séjour de 4 nuits en février 2023
Avis vérifié

4/10 – Médiocre

Kelly P.

Points forts : Arrivée, emplacement
Points faibles : Propreté, communication

Nice but out dated and dirty

The cabin it’s self is nice, the carpet is completely worn out with pieces missing and appears to be very dirty. There were cob webs in all corners and the ceiling was was very dirty. The hot tub was very low on water and could not be used. The sofa is worn and dirty and the living room tv is about shot. I called the property to get some things addressed and had to leave a voice mail. I also text and emailed with no reply. To this day I have not received a call back. I will not recommend this business (Aunt Bugs Cabin Rentals) to anyone and I will never use again.
Séjour de 3 nuits en mars 2023
Avis ancien

6/10 – Acceptable

Monica P.

Not what was expected

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was somewhat unhappy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: from the pictures it looked very nice and way from everyone, comes to find out that it was very close to other cabins and shared parking with 2 other cabins which caused parking to be an issue. Also, wallpaper was peeling off the walls, cobwebs everywhere and not very clean. It was a pet friendly cabin and the carpets were stained from prior pets. was not very insulated. If you were downstairs you could hear every move on the top floor and it sounded as if the floor would come crashing down any min. Will definitely be looking to stay somewhere else next visit.
Avis vérifié

2/10 – Terrible

Jennifer W.

Points forts : Propreté, arrivée et emplacement.
Points faibles : Communication

No hot water for same price

We did not have any hot water. The solution was either stay, get a full refund, or move entirely out of the area to another rental. With it being a very busy weekend there was no other rental we could have found. The refund would not have been done in time to even rent another unit if there was one available. The other rental option was not even in Gatlinburg. The property owner would not budge on the price, making us pay full price when we did not have hot water. I was told I would get a coupon for a free night stay from Aunt Bug's Rental but I have not. Even if I were to get it, they don't even do 1 night stay minimum. The gentleman I spoke to told me it was ok to go without bathing. Seriously not professional at all.
Avis ancien

2/10 – Terrible

Mark E.

Horrible, Run Down, Falling Apart, basically a dump...!

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The place is falling apart to say the least! It had small little worms all over the floors, 4 remotes for the TV down stairs and the only thing any of them would do it turn it on nothing else. numerous light bulbs were burned out, only one roll of toilet paper and paper towels, toaster and phone didn't work, Gas grill had 3 burners only 1/2 of one burner worked, the refrigerator kept or food just below room temp and you couldn't adjust it and the light was just hanging down. Several electrical outlets were missing covers and had wires exposed. The upstairs TV didn't work and the toilet would not flush unless you flushed it at least 5 times. Needless to say we will never be staying there again...!
Avis ancien

2/10 – Terrible

Robert P.

Family Vacation

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: My daughter just graduated from college and my son is in third year at West others are in High School and Jr. High. I have used Aunt Bugs 4 times in last 12 years. This was our last family vacation and let me just say Dissapointment. No washer or dryer for 6. 6 towels for 5 days.Carpet stains.Tub leaked.Hot tub leaked. Trah piled high. Do not stay here. Staff no help.toilet back answer to emergency line. About mile from trolly stop.2 more houses on property. Guest tthere reported same ecperince. Too Bad. Was told to use refund no apologies. Whole family Dissapointment. Managment did not care.