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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property
Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout drapes, iron/ironing board
Lobby
View from room
Seasonal outdoor pool
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Breakfast included
  • Laundry

Explore the area

Map
Gatlinburg, TN
  • Gatlinburg Convention Center
    ‪4 min walk‬
  • SkyPark
    ‪6 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Gatlinburg

Downtown Gatlinburg stay.A stay at this Downtown Gatlinburg hotel places you steps from Gatlinburg Convention Center and within a 5-minute walk of Great Smoky Mountains National Park. Ole Smoky Moonshine Distillery and SkyPark are also within half a mile (1 km).

What's nearby

  • Gatlinburg Convention Center - 4 min walk - 0.4 km
  • Ole Smoky Moonshine Distillery - 6 min walk - 0.5 km
  • SkyPark - 6 min walk - 0.6 km
  • Ripley's Aquarium of the Smokies - 13 min walk - 1.2 km
  • Anakeesta - 14 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬6 min walk
  • ‪Smith & Son Corner Kitchen - ‬5 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Hotel near Gatlinburg Convention Center, connected to the convention center in Gatlinburg
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 104 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Handrails in stairways (48 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 15 2025 to May 3 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.2
Rating 10 - Excellent. 217 out of 1021 reviews
Rating 8 - Good. 227 out of 1021 reviews
Rating 6 - Okay. 188 out of 1021 reviews
Rating 4 - Poor. 190 out of 1021 reviews
Rating 2 - Terrible. 199 out of 1021 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Matt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didnt like having to pay extra for parking. First room was not clean and patio door glass held in by spay foam. Toilet was stopped up. Childs ball in middle of floor. Did get new room but not like pictures at all. None of the elevators worked either
Stayed 2 nights in Feb 2025

4/10 Poor

Christina

The door hinge at the deadbolt were loose from the wall, fireplace Didn’t work and shower was barely warm
Stayed 1 night in Feb 2025

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Carmen

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Super convenient location... BUT... it is not a nice facility. Very outdated and not kept up very well. Needs to be torn down and rebuilt. Lipstick on a pig is what i would call it! Very expensive for what it was. I guess price is for location not facility. I was pretty disappointed.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location!

This hotel is in the perfect location. Located across from Ober Gatlinburg and next to the convention center as well. Walking distance to everything. We really enjoy the Creek under the balcony and they have a pretty good breakfast as well. It was our second time staying and we will be back again.
Stayed 2 nights in Feb 2025

2/10 Terrible

Cheryl

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Chad, Kingsport

Stayed 2 nights in Feb 2025

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really nice clean great location
Stayed 2 nights in Feb 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Emily

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Beautiful setting in downtown Gatlinburg with creek. Host was from Jamaica and was very interesting and fun to visit with. He said it was very slow due to bad storms. When we got to our room we noticed a bad smell, tub was worn with black marks and the water spigot blew off as shower was being turned on. Host offered us a different room. It was a VERY cold night. When we entered our new room it was extremely cold. We turned on the furnace and fireplace but neither were putting out much heat. We drove around town in our rental car about an hour while the room warmed up. Upon returning it was still super cold in room. It was late and we had driven along way that day and just wanted a warm shower and to go to bed. Nevertheless we didn’t shower due to it being so cold in there. We put layers of clothes on and wrapped up in blankets and slept. Don’t mean to complain, just being truthful. We made the best of an unfortunate event. We loved Gatlinburg even saw a bear. We plan to return for another visit. Maybe in warmer weather ☀️
Stayed 1 night in Jan 2025

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Time to relax

Room was located at the end of building&was very close to dog park.That was great because it was very cold&it snowed thhe night before we left Beautiful!Plus they have a laundry room&both washer&dryer worked great
Stayed 2 nights in Jan 2025

2/10 Terrible

Deana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Patrick

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible read the reviews don't stay here the manager changed my room which I appreciated because I paid a premium and they tried to put me in a god awful dirty room where nothing worked and had none of the amenities I paid for.
Stayed 7 nights in Dec 2024

8/10 Good

Arleen

Travelled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Dec 2024

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place when traveling with pets

Great location and one of the best places to stay if you are traveling with pets. Grassy area for pets. 2 restaurants beside the hotel as well as a few shops. Would definitely stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Stayed 3 nights in Dec 2024

10/10 Excellent

Yunier

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Dec 2024

4/10 Poor

Jean

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The photos do not match reality. The room was in terrible condition, with a hole in the wall, the toilet did not flush properly, very bad Wi-Fi, we were disappointed with the place. The only thing we liked was the location. The rest left us sad.
Stayed 3 nights in Dec 2024

4/10 Poor

Rossy

Stayed 1 night in Dec 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay.

The rooms were like a normal hotel room. It was nice and clean. The only thing is if your going for any reason that needs internet the WiFi wasn’t very good at all, but they were doing some remodeling so maybe that is in the plans to address. Our Verizon phones didn’t have much service either which isn’t their fault.
Stayed 5 nights in Dec 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jerred

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

2/10 Terrible

Gerig

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Virtually EVERY piece of furniture in the room had paint splattered or smeared on it. The carpet looked as if it hadn’t been vacuumed, but it was actually the abundance of splattered paint that covered the rest of the room, and it had a ripped out patch, approximately 3”x6”. Sink was stopped up & had standing water the 2 days we were there, in spite of it being reported. Bathroom was dirty. Stucco & sheet metal were falling off the exterior of building. The “resort fee” was waived because the elevator was broken. The sign at the motel should have the word POOR added before the name Choice.
Stayed 2 nights in Dec 2024