I am very disappointed with my stay. At check-in, the front desk staff was not professionalâno warm welcome, no attention, and no effort to make guests feel valued. The room had a strong moldy smell, the AC was noisy and didnât work properly, and the balcony was full of stagnant water with leaks from above. It was dirty, covered in mold, and impossible to use. The sheets and towels had stains, there was hair in the shower and on the bed, and I had to use my own towels just to sleep with my children. I paid $470 expecting clean and comfortable rooms, but I was shocked to find the complete opposite.
When I called to request an extra blanket, the lady at the front desk was rude, made me feel like I was bothering her, and hung up on me after saying âokay.â I was shocked and honestly could not believe such poor treatment from staff.
The pool was overcrowded with children, with no proper space for adults, making it very noisy and unpleasant.
Overall, this was a terrible experience and I did not enjoy my weekend here. I will never return, and I do not recommend this place.
