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Ascott Gurney Penang

4.0 star property
Family-friendly 4-star hotel near Gurney Drive

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Photo gallery for Ascott Gurney Penang

2 outdoor pools, sun loungers
Premium bedding, down comforters, in-room safe, individually decorated
Front of property
1 Bedroom Premier Sea View | Living area
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
18 Persiaran Gurney, George Town, George Town, Penang, 10250
  • Place, Gurney Drive
    ‪2 min walk‬
  • Place, Gleneagles Penang Medical Centre
    ‪3 min walk‬
  • Place, Pulau Tikus Market
    ‪9 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Studio King City View

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Studio King City View

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Twin City View

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Studio Twin City View

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Premier King City View

32-inch Smart TV with satellite channels, TV

Studio Premier King City View

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier Twin City View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Premier Twin City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 44 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bedroom Premier Sea View

Premium bedding, down comforters, in-room safe, individually decorated

1 Bedroom Premier Sea View

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Premier Sea View

Premium bedding, down comforters, in-room safe, individually decorated

2 Bedroom Premier Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Executive Seaview

Premium bedding, down comforters, in-room safe, individually decorated

One Bedroom Executive Seaview

  • Sea view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

George Town

City center retreat .At this Downtown George Town hotel, you'll be within a 5-minute walk of Gurney Drive and Gleneagles Penang Medical Centre. Wat Chaiya Mangkalaram and Dhammikarama Burmese Buddhist Temple are also within half a mile (1 km).

What's nearby

  • Gurney Drive - 2 min walk - 0.2 km
  • Gleneagles Penang Medical Centre - 3 min walk - 0.3 km
  • Pulau Tikus Market - 9 min walk - 0.8 km
  • Island Hospital - 12 min walk - 1.1 km
  • Gurney Plaza - 17 min walk - 1.5 km

Getting around

  • Penang Sentral - 35 min drive
  • Penang Intl. Airport (PEN) - 33 min drive

Restaurants

  • ‪The Coffee Bean & Tea Leaf - ‬1 min walk
  • ‪Timur Coffee House - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Cafe' Laurel - ‬5 min walk
  • ‪Penang Flying Club - ‬2 min walk

About this property

Ascott Gurney Penang

Family-friendly 4-star hotel near Gurney Drive
Ascott Gurney Penang offers its guests 2 outdoor swimming pools, a waterslide, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 7965 square feet (740 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Ascott Gurney Penang. Limited free parking is available on a first-come, first-served basis. A complete renovation of Ascott Gurney Penang was completed in February 2022.

This 4-star George Town hotel is smoke free.

  • 271 guestrooms or units
  • 36 levels
  • Meeting rooms
  • 7965 sq ft of conference space
  • 740 sq m of conference space
  • Built in 2000
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Ascott Gurney Penang offers 271 air-conditioned accommodations with safes and slippers. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 58 to 100 for adults and MYR 38 to 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Waterslide

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch smart TV with cable/satellite channels

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a pet must present their pet's current vaccination record and certificates at check-in.

Access methods

Staffed front desk

Pets

  • Pets: MYR 500 per accommodation, per night
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 58 to 100 for adults, and MYR 38 to 50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system.

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gurney Penang
Gurney Resort Hotel
Gurney Resort Hotel Penang
Gurney Hotel Malaysia
Gurney Hotel Penang
Gurney Resort Hotel & Residences Penang/George Town
Gurney Resort Hotel And Residences
The Gurney Resort Hotel & Residences Penang/George Town
Gurney Resort Hotel George Town
Gurney George Town
The Gurney Resort Hotel Residences
Gurney Resort George Town
Ascott Gurney Penang Hotel
Ascott Gurney Penang George Town
The Gurney Resort Hotel Residences
Ascott Gurney Penang Hotel George Town

Ascott Gurney Penang Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 253 reviews
Rating 8 - Good. 47 out of 253 reviews
Rating 6 - Okay. 9 out of 253 reviews
Rating 4 - Poor. 6 out of 253 reviews
Rating 2 - Terrible. 1 out of 253 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Zhuolun

Stayed 2 nights in Nov 2025

10/10 Excellent

Sayyeda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really good efficienct service, housekeeping fantastic, breakfast amazing and reception service outstanding!
Stayed 2 nights in Nov 2025

10/10 Excellent

BOON KAI

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quality, cleanliness, hospitality
Stayed 3 nights in Nov 2025

10/10 Excellent

Ngoh Huang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live music on Friday night at lobby.
Stayed 1 night in Sep 2025

10/10 Excellent

Kumeran

Stayed 2 nights in Oct 2025

8/10 Good

Leung

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not particularly friendly and seemed like they didn’t care if customers were waiting ….
Stayed 10 nights in Sep 2025

10/10 Excellent

Loi Vinh Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable atmosphere around the entire hotel The infinity pool and gym was clean and well kept The breakfast buffet was amazing. Not the closest to Gurney Plaza but still easily reachable by Grab or 20 minutes walk. Front lobby has music Performance Friday and Saturday evening during our stay. Hotel entrance to a small indoor mall located next door.
Stayed 13 nights in Sep 2025

10/10 Excellent

Kien How

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Sep 2025

10/10 Excellent

Ngoh Huang

Stayed 1 night in Sep 2025

8/10 Good

Ngoh Huang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few shops next to it. A few F&B outlets and 2 cafes. Location next to the beachfront and is a few minutes drive from Gurney Plaza where you can find pretty of F&Bs and shops.
Stayed 2 nights in Sep 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 5 nights in Sep 2025

10/10 Excellent

Sharin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great!
Stayed 1 night in Sep 2025

10/10 Excellent

Shaizaz

Stayed 7 nights in Aug 2025

10/10 Excellent

Tony H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Great hotel! Grand and inviting lobby. The doorman was really friendly as were check in staff. The room was spacious as was the bathroom. The bed was comfy and the linen clean. The pool was very nice with great lookout especially during sunset. We enjoyed the breakfast with a good variety and tasty dishes, it was nicely laid out. They have coin laundry (purchase token at reception) which was very handy for us. Location was OK, we mostly caught grab to places so was fine.
Stayed 4 nights in Aug 2025

8/10 Good

Victoria

Stayed 4 nights in Aug 2025

8/10 Good

Vincent Low

Stayed 1 night in Aug 2025

10/10 Excellent

Aloysius

Stayed 3 nights in Aug 2025

10/10 Excellent

Marysa

Stayed 3 nights in Aug 2025

10/10 Excellent

ju hong

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Suraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a view, good upkeep and decor, generous sized rooms, easy parking, great location. Convenient gym and pool. Easy access to small mall with good coffee shops and mini mart.
Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveller

Business traveller

IRRESPONSIBLE HOTEL MANAGEMENT.

Hotel does not pick up your calls especially on weekends, when it is the most time hotel guests will need help. I was on a business trip and I booked this hotel for a 1 night stay. 2 days before I am checking in, I had some changes to my flight schedule. I had to leave Penang in a morning flight so I thought staying there will be very inconvenient. I contacted Hotel.com to request for a cancellation and refund. They did not manage to contact the hotel probably it was in the night 9pm. BUT it is an international hotel? I called in personally the next morning and someone spoke to me. I related my concerns and issue about staying in the hotel and requested for a cancellation and goodwill refund, the hotel staff assured me that it can be done but needs HOTEL.com to contact them to verify officially. Okay, hotel.com tried several times to contact them in email and phone but no response. Finally 2 days later they came back to me with a rejection from Ascott. I was surprised because I was told that the room can be cancelled with refund the other day!!! I tried to call again on a weekday and spoke to the reservation manager, Yana. She took my contact and email promising to get back to me again on this. And 3 days later…. No response. This is the worst hotel service I ever experienced especially from a 5star hotel brand. There is a HUGE problem with the hotel management in Penang. The staff have a problem with listening. Asked me which app I used to book when I told her 30s ago….
Stayed 1 night in Jul 2025

8/10 Good

karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Functional business hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Mong Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hotel at Gurney! Good services and modern, spacious rooms
Stayed 3 nights in Jul 2025

10/10 Excellent

Zixue, LEXINGTON

Stayed 4 nights in Jul 2025