The rooms were very spacious and comfortable.
Poor and unprofessional signage and access for people carrying cases, stairs and a maze of doorways twists and turns. Facilities such as pool have not been used pr maintained in many years.
We used the Tradie Entrance via a key safe. The smell as you opened the door just 'slapped' you in the face!! A maze of doors, rooms, stairs and hallways to find our room! Reception not open the entire time we were there, neither was the restaurant. Our room was large but opened to an unfilled pool with a failing cover and weeds and leaves around the surrounds, no wonder the curtains were closed in our room! None of these issues were noted when booking and no discount offered. Beware!
York Cove Hotel is in a very picturesque location, across the cove from George Town. It is a self-managed hotel so there is no one on the premise to help you but the manager answered the phone since I didnât receive any check in information ahead. The pool was not in operation but the room and bathroom is very spacious and clean. The area is beautiful, nice place to relax for a few days.
This would have to be the worst experience i have had with a hotel not one was at reception and the phone just went to a answering service with no call dack
No contact from the hotel to tell us how to get a key to our room at all NOTHING
No staff were available, and ended up calling police when another potential guest was attempting to break into rooms. No meals were available.
The actual room was lovely, apart from the bedroom blinds not able to be closed, which made sleep interesting ?:!?
Spacious room and wonderful views from outside (we were ground floor). Didnât realise some limits due to off season (didnât know it was off season) in terms of bar/dining and reception but staff were friendly and did what they could to accommodate us.
The noise from other unit's showers disturbed my sleep. It started at 5.51am and there were at least 6 more that we heard. Not sure if it was showers or the fans in bathrooms. Disappointing.
WAs disappointed with the reception. The television didn't work. Access was poor to the room . The out look on the pool was disappointing as the pool area was in need of extensive love and attention. The kitchenette was poorly equipped. There was no key drop box and the reception was locked.
Whilst the reception staff upon arrival where fantastic, we were advised of several access point closures meaning we had to cart luggage through the deck and dining room then up stairs. Quite difficult with luggage.
Further, to leave we had to go an even longer way out with another flight of stairs as the reception and dining area is locked on Sundays.
Luckily I was able to help my Mum with her luggage and weather was fine but very disappointed at the lack of up keep and access.
Large well appointed suite, comfortable bed, lounge and dining chairs. Very nice toiletries, towel warmer. Could do with a tea towel. Fan in bathroom wasnât working but leaving the door open worked.