Note fondée sur 631 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2023 sur Hotels
Mauvaise odeurs et hôtel vieillissant.
Une nuit de passage suffit
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Hotel Management , Gestion de l’hôtel
Dear adeline, We are sorry your stay with us was anything other than perfect. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
par un voyageur
Publié le 26 nov. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2020 par Hotel Management , Gestion de l’hôtel
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America.
Sincerely,
Hotel Management
par un voyageur
Publié le 25 mai 2024
par un voyageur
Publié le 2 mars 2024 sur Hotels
par un voyageur
Publié le 28 févr. 2024 sur Hotels
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Bad
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Osmar, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
par un voyageur
Publié le 16 févr. 2024 sur Expedia
If you can’t do it right, you should start over
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mark, We appreciate your feedback and regret if your experience did not meet expectations. Guest satisfaction is crucial, and we apologize for any shortcomings. Your insights are valuable, and we'll use them to improve our services. If your travels bring you back to the area, we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Was ok
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Front desk closed…took us 45 minutes to get to someone who could call night manager to check us in…then no blankets….other family member, no pillows!
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Hotel Management, Gestion de l’hôtel
Dear John, Thank you for your honest feedback about your recent visit. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 12 nov. 2023 sur Hotels
Paid for a double bed room only to find there was only a single full size bed available
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Hotel Management, Gestion de l’hôtel
Dear Greg, Thank you for reviewing our hotel. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know our apologies will not make up for the inconvenience, but we indeed are sorry. Thank you for your feedback, which is much appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
