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Wish Serrano Resort

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Front of property - evening/night
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Body treatments, body scrubs, facials, manicures and pedicures
Free daily buffet breakfast
Indoor pool, outdoor pool, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Av das Hortensias, 1480, Gramado, RS, 95.670-138
  • Place, Rua Torta
    ‪1 min walk‬
  • Place, Gramado Central Avenue
    ‪1 min walk‬
  • Place, Gramado Covered Street
    ‪6 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪85 min drive‬

Room options

View all photos for Premier Room, Balcony

Premier Room, Balcony

Premier Room, Balcony

8.8 out of 10
Excellent
(14 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Room, Annex Building

Standard Room, Annex Building

Standard Room, Annex Building

9.0 out of 10
Wonderful
(39 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premiere

Premiere

Premiere

9.2 out of 10
Wonderful
(13 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the area

Gramado

City center stay.Within a 10-minute walk of this Gramado Centro hotel, you'll find Gramado Central Avenue and Gramado Covered Street. Rua Torta and Gramado Tennis Club are also within half a mile (1 km).

What's nearby

  • Rua Torta - 1 min walk - 0.1 km
  • Gramado Central Avenue - 1 min walk - 0.2 km
  • Etnias Square - 3 min walk - 0.3 km
  • Gramado Covered Street - 6 min walk - 0.5 km
  • Mini Mundo - 6 min walk - 0.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 84 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Garda Restaurante - ‬2 min walk
  • ‪Felsen Cervejaria - ‬3 min walk
  • ‪Madero - ‬3 min walk
  • ‪Maison de la Fondue - ‬3 min walk

About this property

Wish Serrano Resort

Family-friendly 5-star hotel near Gramado Central Avenue
Wish Serrano Resort offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 11119 square feet (1033 square meters) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury Wish Serrano Resort. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Gramado hotel.

  • 258 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 11119 sq ft of conference space
  • 1033 sq m of conference space
  • Built in 1976
  • Buffet breakfast (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Wish Serrano Resort offers 258 accommodations with minibars and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.

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Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (BRL 50 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 135.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: BRL 50.00 per day
  • Pet fee: BRL 135.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

How close is Wish Serrano Resort to the airport?

Wish Serrano Resort is 40.5 mi (84-min drive) away from the Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) airport, the closest popular airport to the property.

How much does it cost to stay at Wish Serrano Resort?

As of Jun 8, 2026, prices found for a 1-night stay for 2 adults at Wish Serrano Resort on Jun 9, 2026 start from CA $154, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Wish Serrano Resort have an airport shuttle?

Airport shuttle services are not available at Wish Serrano Resort.

Does Wish Serrano Resort offer free breakfast?

Wish Serrano Resort offers free buffet breakfast on weekdays between 6:00 AM and 10:30 AM and weekends between 6:00 AM and 11:00 AM.

Is there a casino at Wish Serrano Resort?

No, there is no casino at this hotel.

What time is check-in at Wish Serrano Resort?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Wish Serrano Resort?

Free parking is not available at this hotel. Valet parking is available for BRL 50.00 per day.

Does Wish Serrano Resort have a pool?

Wish Serrano Resort features an indoor pool, an outdoor pool, and a children's pool.

Does Wish Serrano Resort have a restaurant?

There are 4 onsite restaurants, offering options like barbecue, happy hour, and light fare.

Does Wish Serrano Resort have a spa?

Pamper yourself with a day at Pocahy Zen Spa, where you can enjoy mani/pedis, massages, and body scrubs.

How close is Wish Serrano Resort to downtown Gramado?

Wish Serrano Resort is 0.2 mi away from Gramado.

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1009 reviews
Rating 8 - Good. 217 out of 1009 reviews
Rating 6 - Okay. 61 out of 1009 reviews
Rating 4 - Poor. 35 out of 1009 reviews
Rating 2 - Terrible. 17 out of 1009 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Denize

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment! Staff very friendly and helpful! Everything was great!
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

CARLOS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Rosa Meire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 6 nights in Jul 2024
Verified

4/10 Poor

Gabby

Liked: Amenities
From being hustled for a free “gift” aka timeshare presentation, which I assumed was the VIP perk into no room upgrade, having a card key door that took easily a good 5 minutes to open, and emphasis on quantity not quality of the experience, I would never go back
Stayed 1 night in Sep 2024
Verified

4/10 Poor

sharmila

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Carlos Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Sim
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Fabiane

Liked: Cleanliness, staff & service
Hotel mais antigo. A limpeza impecável e funcionários prestativos. Bom café da manhã.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities
A parte da recreação é excelente, as criancas tem atividades em grande parte do dia, acho apenas as piscinas pequenas, para nós não teve problemas por termos ficado em grande parte do tempo com o hotel bem vazio.
Stayed 4 nights in Feb 2026
Verified

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities
O hotel ‘faz parecer' que tem qualidade, em função da gentileza da recepção durante o checkin, e da localização, que é excelente, mas nada no hotel sustenta essa boa impressão. Café da manhã fraquíssimo (muitas opções mas de baixíssima qualidade), com mesas e cadeiras velhas, limpeza das mesas ruins, alimentos com aparência pouco atrativa, qualidade dos iogurtes ou leites ruim, filas para pegar um omelete, e você sai cheirando fritura na roupa que passaria o dia! A academia é boa em relação aos aparelhos, mas ficou suja durante os 6 dias que a frequentei: lixos transbordando, acaba o álcool, banheiro sujo, não repõem panos para limpeza dos aparelhos nem frutas - que só havia no primeiro dia da estadia, mas já aparentava estarem ali há algum tempo e depois não repuseram mais em 5 dias. A limpeza do quarto: não oferecem aqueles papéis para colocarmos em cima da cama solicitando a troca dos lençóis e durante os 6 dias, os lençóis não foram trocados. O banheiro esteve com vaso entupido quase que a estadia inteira, um horror. Parece que a tubulação é ruim… Enfim: Não indico! Uma decepção.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities
Hotel impecável com a limpeza e atendimento. Delicadeza nos detalhes como trufas e doces no quarto. Localização perfeita.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities
Ótimo quarto. Muito espaçoso e limpo. Café da manhã bem completo. Jantar de ótima qualidade. Única ressalva: após o checkin, te encaminharão para a concierge. Ela vai te oferecer benefícios para tentar vender pacotes com a rede Wish. Esteja preparado.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Luciane Nagumo

Liked: Cleanliness, staff & service, amenities
Poderiam melhorar o atendimento no check in .Teve uma atendente bem chata . Poderiam Enviar mensagem dizendo qual a melhor rota do aeroporto até o hotel , pegamos um estrada muito ruim para chegar até Gramado . Mas o hotel é muito bom , aconchegante e os funcionários são muito bonzinhos . Com excessão do pessoal do check in e os manobristas tbm acho que poderiam melhorar o atendimento. A localização é excelente .
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities
Hotel amplo , bem localizado e oferece uma boa experiencia
Stayed 1 night in Jan 2026
Verified

8/10 Good

Anna Carolina

Liked: Cleanliness, staff & service, amenities
Excelente café da manhã, com muitas opções, inclusive para pessoas com restrições. Excelente localização próximo ao desfile do Natal Luz e com muitos restaurantes e atividades próximo ao hotel.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities
Foi ótima
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Emília

Disliked: Cleanliness, staff & service, amenities
Quarto com limpeza completamente inadequada, falta de manutenção e o atendimento da recepção que não resolve os problemas e deixam o hóspede numa situação desagradável.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Pablo Murilo

Liked: Cleanliness
Disliked: Staff & service, amenities
Fiquei neste hotel 4 anos atrás, o atendimento não é o mesmo. Principalmente o café da manhã perdeu completamente a qualidade em relação há 4 anos. Só voltei a ficar hospedado nele por conta do bom atendimento que fiquei 4 anos atrás. Hoje não vale a pena o custo benefício.
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Pedro Henrique

Liked: Cleanliness, staff & service
Disliked: Room comfort
A cama era bem ruim e o quarto antigo, de resto ok.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Simone

Liked: Property conditions & facilities, room comfort
O quarto é bom, grande, boa manutenção! O café da manhã é aquela confusão né. Cheio de gente e fila para tudo mas os produtos são de boa qualidade.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Roberto

Sim
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Renato

Liked: Cleanliness, staff & service, amenities
Quarto agradável, confortável e espaçoso. Cama e travesseiros muito bons. O banheiro é bom mas já pede renovação.
Stayed 5 nights in Nov 2025