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Hotel Rey Carlos

3.0 star property
3-star hotel near Maspalomas Dunes

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Photo gallery for Hotel Rey Carlos

Outdoor pool, sun loungers
In-room safe, desk, blackout drapes, free WiFi
Daily buffet breakfast (EUR 10 per person)
Lobby
Superior Room Renewed

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
Avenida Tirajana, 14, San Bartolomé de Tirajana, 35110
  • Place, CITA Shopping Center
    ‪1 min walk‬
  • Place, Yumbo Shopping Center
    ‪8 min walk‬
  • Place, Maspalomas Dunes
    ‪10 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪24 min drive‬

Room options

View all photos for Double Room

In-room safe, desk, blackout drapes, free WiFi

Double Room

7.2 out of 10
Good
(35 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room Renewed

In-room safe, desk, blackout drapes, free WiFi

Superior Room Renewed

7.0 out of 10
Good
(28 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

In-room safe, desk, blackout drapes, free WiFi

Single Room

  • 47 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Triple Room

In-room safe, desk, blackout drapes, free WiFi

Standard Triple Room

  • 47 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, blackout drapes, free WiFi

Superior Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 3
  • 3 Twin Beds

About the area

San Bartolomé de Tirajana

Playa del Ingles stay.Within a 15-minute walk of this Playa del Ingles hotel, you'll find Maspalomas Dunes and Yumbo Shopping Center. CITA Shopping Center and Paseo Costa Canaria are also within half a mile (1 km).

What's nearby

  • CITA Shopping Center - 1 min walk - 0.1 km
  • Yumbo Shopping Center - 8 min walk - 0.8 km
  • Maspalomas Dunes - 10 min walk - 0.9 km
  • English Beach - 12 min walk - 1.0 km
  • Kasbah Shopping Center - 15 min walk - 1.2 km

Getting around

  • Gran Canaria Airport (LPA) - 29 min drive

Restaurants

  • ‪Café Wien - ‬6 min walk
  • ‪Cafe Munchen - ‬1 min walk
  • ‪Pepe Chiringo - ‬1 min walk
  • ‪La Perla Negra - ‬2 min walk
  • ‪Maná 264 - ‬2 min walk

About this property

Hotel Rey Carlos

3-star hotel near Maspalomas Dunes
Hotel Rey Carlos offers its guests an outdoor pool and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Rey Carlos.

Smoking is allowed in designated areas at this 3-star San Bartolomé de Tirajana hotel.

  • 142 guestrooms or units
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Rey Carlos offers 142 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only.

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Property amenities

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 10 for adults and EUR 5 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Refrigerator

More

  • Desk
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 5 and November 17.

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 5 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Rey Carlos
Hotel Rey Carlos San Bartolome de Tirajana
Rey Carlos Hotel
Rey Carlos San Bartolome de Tirajana
Rey Carlos Bartolome Tirajana
Hotel Rey Carlos Hotel
Hotel Rey Carlos San Bartolomé de Tirajana
Hotel Rey Carlos Hotel San Bartolomé de Tirajana

Hotel Rey Carlos Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 99 out of 459 reviews
Rating 8 - Good. 155 out of 459 reviews
Rating 6 - Okay. 106 out of 459 reviews
Rating 4 - Poor. 56 out of 459 reviews
Rating 2 - Terrible. 43 out of 459 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

tsetsa

Liked: Cleanliness, amenities, property conditions & facilities
Was a noisy night time
Stayed 3 nights in Nov 2025

10/10 Excellent

Rade, Novi Sad

Stayed 1 night in Nov 2025

2/10 Terrible

Pedro

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have probably stayed at. Manuel the receptionist is rude and most non- attentive I’ve ever experienced . Check in slowest on earth. Asked for a second key as we were 2 friends sharing a room, not possible and not their problem … Asked for a second bath towel one of the days as the cleaners one left one, it was like asking for a leg or an arm. Last day Was told that last could have a shower as our room was not available for late check out . When asked Was handed in a towel to go and shower nowhere cos nowhere was available.. errmm and with the attitude “not my problem”. Awful awful service. Shower Water flow between cold and mega hot, difficult to shower; bathroom door didn’t close properly and the facilities haven’t had an update since it open properly in the 70’s. Stay away!
Stayed 3 nights in Nov 2025

4/10 Poor

Christopher, Welwyn Garden City

Disliked: Amenities, property conditions & facilities
Extremely dated, very uncomfortable beds, ceiling fan made a grinding noise, air con didn’t work, the room was noisy as it’s right next to Cita centre, and very inconsistent wifi. But worse was the shower, which varied between scorching and freezing in an exact regular pattern, so I had to time the window of a second or two when it was usable, and dance in and out of the water flow. And at check in, they made me produce some form of receipt which showed both name and the hotel; this doesn’t happen at any other hotel, why here? I’d not recommend this place to anyone
Stayed 3 nights in Oct 2025

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, amenities
Nice stay, rooms need updating
Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2025

10/10 Excellent

Gholamreza

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to everything and very worth for money ..
Stayed 2 nights in Oct 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth the money

Cleaned everyday in a good location easy to check in
Stayed 4 nights in Sep 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great stay

Was a nice stay missed Pepe who was on holiday.Joelle was very nice on reception as he always helps me to get on WiFi.But one receptionist never looked happy others very good.I always stay at this hotel when in Gran Canaria one person won't put me off staying there again and again.
Stayed 4 nights in Sep 2025

6/10 Okay

Chris

Solo

Need new mattresses
Stayed 2 nights in Jul 2025

8/10 Good

David

Liked: Amenities
Very hospitable staff who go the extra mile - had an issue with aircon and a maintenance guy came over as soon as possible. They then provided me with a temporary unit as the system took a while to regulate the room temp. Breakfast was very impressive too and my request for a quiet room was granted. I like superior rooms as it was more like an apartment so could cook there too if I wanted to and the hotel was very centrally located. Please thank your lovely staff
Stayed 7 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort

Pretty standard

Been a few times so nothing new. Was pleasant. Does the job. Will prob be back
Stayed 3 nights in Jun 2025

10/10 Excellent

Marina-Monica

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The best hotel!
Stayed 9 nights in May 2025

8/10 Good

Samuel

Stayed 4 nights in Apr 2025

8/10 Good

Ryan, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location and has a lovely pool area which is in the direct sun for most of the day. I stayed in an ‘updated’ apartment which had a balcony overlooking the pool at the front of the hotel. The apartment was very large and offered most things I needed - a few extra touches were needed like washing up sponges and liquid and better shower gels etc. but otherwise the apartment was comfortable. I’ve downside is the noise from guests in the hallway/stairs and sofa area on the top of the stairs. The bedroom is directly next to this hallway and has single glazed slated windows it feels like the people are in the bedroom with you. This results in very early wake up’s with guests returning late from the bars/clubs and others dragging their cases early in the morning and chatting loudly. Buffet breakfast is offer at €10 per person and dinner is also a buffet at €16 per person. I did not try these options but they seemed good value for money
Stayed 2 nights in Apr 2025

8/10 Good

Mick, Staffordshire

Travelled with partner
Liked: Cleanliness, staff & service
Paid for a superior renovated room which was fine except for the beds which were old and very uncomfortable. Food very good, lovely pool not too busy and great staff. Would stay again if they replaced the bed when renovating the rooms.
Stayed 16 nights in Mar 2025

10/10 Excellent

Przemyslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay , lovely place.

Perfect location - close to the dunes and restaurants, shops. Beautiful pool and well-kept area around. Nice and comfortable renovated room. Beautiful view from the balcony.
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst beds ever. Why is there even a living room? Get better and bigger beds and use the extra space. Worst lighting ever, very dim. They could use eco bulbs with better lighting. Very shabby hotel.
Stayed 1 night in Mar 2025

8/10 Good

Graeme

Great Location

Great Location, close to bus stop and lots of bars and restaurant. Hotel was clean, however room was only cleaned 1 day out our 3 night. Not sure if this is normal. 2 beds were joined up, but all i felt was springs! Suggest upgrading to the new renovated rooms. Very spacious and felt new . Pool are was great with enough sunbeds. Would stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 3 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

I wouldn’t recommend unless you’re on a very tight budget. Even the ‘refreshed’ rooms are tired and old. Mine stank of cigarettes. Was only ‘cleaned’ twice during my stay, and even then dirty towels were left lying in the bathroom (not even mine - ones they had used to wipe the floor!!).
Stayed 6 nights in Mar 2025

4/10 Poor

Giuseppe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this place!

On check in, desk staff do not speak any foreign language ( surprising for a destination that attracts English, French, German, . . . speaking guests year round. Rooms in terrible condition! - NO closets/dressers in bedroom, walls and ceiling deterioration plastered over (no finish paint) - Bathroom had terrible, constant odour of sewer gasses ( suspect incorrect /faulty plumbing). Maintenance/housekeeping staff would pour deodorizing compound down drains every day, which would last till we turned water on to wash or shower, or flushed toilet, then stench would come return. When we requested a re-location, we were informed that no other rooms available, and they would continue to deodorize drains to remedy. Kitchen appliances in terrible shape. Sink cracked, cooktop and counter damaged, fridge shelves missing, freezer door missing. Very limited utensils. Had to ask for knives, salad bowl and colander, soup bowls, dish cloths, cooking pot, frying pan. Decent food in restaurant buffet, but no variety (same food at every meal.
Stayed 11 nights in Feb 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Rey Carlo has been a bit wild but the staff are faultless really nice and kind they go above and beyond to help with anything it's a lovely resort
Stayed 4 nights in Mar 2025

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Several light bulbs and light shades were missing and the shower didn’t really work. To resolve this I purchased light bulbs from the supermarket and attempted to clean the shower head; when that didn’t work I obtained a new shower head from a shop opposite the hotel for €3.50 which totally solved the issue. Small details but it did impact the quality of my stay!
Stayed 21 nights in Feb 2025