Ratings based on 892 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 4, 2024
by A traveller
Posted Mar. 31, 2024
by A traveller
Posted Mar. 18, 2024
by A traveller
Posted Mar. 17, 2024 on Expedia
Pool has been closed for a month and nobody was notified. When addressed we were told it was closed after our reservation was made for repairs…however the sign on the door of the pool says it’s closed due to the bacteria levels were too high since 2.20.2024 . The pool was shut down by the health department. Our team called for a block of room and they did not block the rooms off so our team was split between 3 hotels because when they called for a room there weren’t any left! Sinks were cracked and missing pieces. Staff said they didn’t have anymore garbage bags when we asked. Breakfast was cold. Coffee was always empty. Nobody was ever at the front desk. We absolutely will never stay here again.
Comment from Hotel Management
Mar. 23, 2024 by sahil, Hotel Management
We deeply apologize for the multiple issues you encountered during your stay. We are investigating the discrepancies in communication regarding the pool closure and room block, and we will take immediate action to rectify them. Your feedback regarding cleanliness, amenities, and service is crucial, and we will address each point to prevent similar occurrences in the future. We understand your frustration and regret that we failed to meet your expectations. Your experience does not reflect our standards, and we are committed to improving. We hope you will reconsider staying with us in the future.
by A traveller
Posted Mar. 16, 2024 on Expedia
We had an amazing time! Our room was clean, the staff was excellent, and the breakfast was delicious.
by A traveller
Posted Mar. 14, 2024 on Expedia
by A traveller
Posted Mar. 11, 2024 on Expedia
Air did not work in room. Moved to another room and had the same issue.
Comment from Hotel Management
Mar. 12, 2024 by sahil , Hotel Management
Sorry for the inconvenience caused and we take your feedback as priority to fix the issue. We hope you will give us a chance again to serve you better
by A traveller
Posted Mar. 11, 2024 on Hotels
by A traveller from Scarborough
Posted Mar. 11, 2024 on Expedia
Everything seems clean, but everything smelled like cigarette
by A traveller
Posted Mar. 11, 2024 on Hotels
