4/10 – Médiocre
Voyageur vérifié
10 mars 2025
Points forts : Confort de la chambre
Points faibles : Service et personnel
Mediocre
Pros: Spacious room, dog-friendly, lots of space to walk
Cons: Hard to find the check-in desk. The main building smelled of fish upon arrival - assumed the manager had used the kitchen which is right next to the front desk to cook fish. The lady checking us in did not understand how to use Hotels.com and then charged me for the room after I had paid for the booking online. I ended up being double charged (thankfully Hotels.com did refund me). Internet only worked in the main building. When we attempted to ask about internet in the room, we were just told the password again. We clearly explained that there was no connection, no internet service in the hotel room. Nothing would connect - phones nor a laptop. The lady did not believe us and was not helpful in resolving this. The lobby closed at 5pm and we did not get to sit by the fireplace or use the sitting area for the evening. The outer doors of the building slam shut, so anyone coming or going will cause the door to slam, regardless of the time of day. Supposedly a late check in client had arrived (we had not been given any warning that there was someone staying above us), and this person had a little dog. No dogs were to be in the upper floors we were told. This person, whom we believe was a friend or family member of the lady stayed upstairs, allowed her dog to bark for 15-30 minutes and continued to slam the outer door, well after midnight, woke us up. Breakfast was skimpy and food felt rationed. Needs update
Voyageur vérifié
Séjour de 1 nuit en février 2025