Holiday Inn Express Hotel & Suites Cleveland by IHG offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is served. The business-friendly Holiday Inn Express Hotel & Suites Cleveland by IHG also features coffee/tea in a common area, laundry facilities, and a front-desk safe. Self parking is free.
This particular hotel is currently under renovation, so it might look a little dated at the moment. But it was clean, comfortable, and the staff were very sweet.
They had to change my room twice . The last change was because the toilet didn't work . When you flushed the toilet waste flowed out on to the floor . The waste was not mine . I was in town frm Maryland for my mothers funeral. That was the worst hotel stay ever .
Being back home,was good,in a nice hotel is the next best thing,the beds were extremely comfortable,rooms was clean,and the weather permitting,the heat was hot,but the room was so nice,five star service,
Overall, it was OK. The condition of the room definitely needed some upgrades. There were scratches on the window like someone has scratched it with the key, the caulking looked unprofessional like someoneâs uncle had did it, the bath tub stains in it, but not like it was dirty more like thatâs just how the tube looked. There were other small issues that would lead you to believe they donât often look at the maintenance of the room.
Housekeeping seems to run the show. When we arrived at our room the housekeeper said âyou canât stay in this roomâ. She got on her phone and spoke to someone then told us someone was coming with a new key. After a few minutes when nobody showed up I went down to the front desk. The desk clerk knew nothing about the mix up but immediately gave us another room. Kudos to her.
Gina was great- friendly and she made sure we were comfortable with suite. She did share that the hotel is under renovations and we look forward to visiting again and checking out the changes! Weâve been coming here for years. Staff always nice. Breakfast has many options and good quality.
Looks as if itâs undergoing renovation but that wasnât made clear. It smells of mildew. The staff was very friendly but i wouldnât stay here again.