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Hard Rock Hotel Guadalajara

4.0 star property
4-star spa hotel near Minerva Roundabout, connected to a shopping center

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Photo gallery for Hard Rock Hotel Guadalajara

Rooftop terrace
Lobby
Buffet
Property entrance
2 bars/lounges, poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking available
  • Bar
  • Spa

Explore the area

Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
  • US Consulate General Guadalajara
    ‪3 min drive‬
  • Minerva Roundabout
    ‪3 min drive‬
  • Expo Guadalajara
    ‪4 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪25 min drive‬

Room options

Deluxe Room (Double Rock Royalty)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Rock Royalty)

7.6 out of 10
Good
(5 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible (Rock Royalty)

  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Gold)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Gold)

9.6 out of 10
Exceptional
(28 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Rock Royalty)

9.0 out of 10
Wonderful
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(36 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Gold)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Gold)

8.8 out of 10
Excellent
(15 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

9.4 out of 10
Exceptional
(97 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite (Rock - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(37 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite (Amplified - Rock Royalty)

  • Sleeps 4
  • 1 King Bed

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About the area

Zapopan

Close to shopping.You'll find Minerva Roundabout and Expo Guadalajara within 3 miles (5 km) of this hotel. Also, World Trade Center is within 3 miles (5 km) and University of Guadalajara Assembly Hall is within 6 miles (10 km).

What's nearby

  • Plaza Galerias Guadalajara Shopping Center - 2 min drive - 2.3 km
  • US Consulate General Guadalajara - 3 min drive - 2.7 km
  • Minerva Roundabout - 3 min drive - 3.1 km
  • Expo Guadalajara - 4 min drive - 3.8 km
  • Basilica de Zapopan - 10 min drive - 8.4 km

Getting around

  • Mexicaltzingo Station - 7 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 35 min drive

Restaurants

  • ‪Sessions Restaurant - ‬1 min walk
  • ‪Mr. Pampas - ‬8 min walk
  • ‪El Socio - ‬7 min walk
  • ‪Utc-6 Bar Hotel Hard Rock - ‬1 min walk
  • ‪Tacos Don Trino - ‬10 min walk

About this property

Hard Rock Hotel Guadalajara

4-star spa hotel near Minerva Roundabout, connected to a shopping center
Hard Rock Hotel Guadalajara offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and meeting rooms are available. A rooftop terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hard Rock Hotel Guadalajara. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Zapopan hotel is smoke free.

  • 1 building
  • 348 guestrooms or units
  • 26 levels
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hard Rock Hotel Guadalajara offers 348 accommodations with free minibar items and safes. 49-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Zapopan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

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includes taxes & fees
Jul 6 - Jul 7
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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Self parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: MXN 340 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 650 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation.

We should mention

  • Pool access available from 10:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Hard Rock Hotel Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1553 out of 2240 reviews
Rating 8 - Good. 352 out of 2240 reviews
Rating 6 - Okay. 177 out of 2240 reviews
Rating 4 - Poor. 88 out of 2240 reviews
Rating 2 - Terrible. 70 out of 2240 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

ADRIANA, Olivehurst

The stay was nice. The room was very clean. The service was great. Everyone was very polite. However,Only one elevator was in use, and that made it very hard and quite a wait
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Stayed 1 night in May 2025

6/10 Okay

Vincent Paul, Las Vegas

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The room and balcony needed to be cleaned better. The glass table was dusty in side the clothes cabinet top shelf very dusty, had not been cleaned in awhile. My A/c went out in my room took 2-3 hours for a response even after physically going to the lobby and then had to switch rooms.
Stayed 6 nights in Feb 2025

10/10 Excellent

Milva

Stayed 1 night in Mar 2025

10/10 Excellent

Stefanny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and the pool
Stayed 2 nights in Mar 2025

10/10 Excellent

Alicia S.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the restaurants and staff everyone is so helpful and nice.
Stayed 5 nights in Mar 2025

10/10 Excellent

Bryan Keith

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all staff
Stayed 3 nights in Mar 2025

10/10 Excellent

Christian

Stayed 1 night in Mar 2025

4/10 Poor

sharmaine

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I was so busy with being here for a wedding I didn’t get a chance to tell the front desk there was hair all over the shower in my bathroom that was there when I checked in and not mine. I thought to myself “they will clean the shower tomorrow” the shower was never actually cleaned and I had hair all over the walls for the duration of my stay. Also the shower heads are full of calcified Lyme, so the water is shooting out everywhere except where it is supposed to go. The staff for the most part are pleasant, but being here with a big group is very inconvenient you can’t go to other floors with your key card. The amenities here were nice, like the on site restaurants but a lot of times the full menu was not available. Overall the hotel was nice, just small details that were not very well kept up. Not worth all the money I paid.
Stayed 5 nights in Mar 2025

2/10 Terrible

Esperanza

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience !! They stole items from the 4 rooms that we had. Money on one , iPad, EarPods !,, the cleaning ladies are a bouncy of thieves !!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jose Alejandro

Liked: Amenities, property conditions & facilities
Everything!
Stayed 1 night in Mar 2025

10/10 Excellent

Fredy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard rock was amazing. A lot of great entertainment in the hotel. Great food. Great drink.
Stayed 3 nights in Mar 2025

10/10 Excellent

Diana

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Pashk

Travelled with family and small children
Liked: Cleanliness, staff & service
There are a few things that I’m not happy with this hotel First of all the balcony door was unable to double lock it ( my son is 5 y and he was able to open the door and go out- big concern) I called the Front Desk few times and after that they sent a maintenance guy.came try to fix it and they left never came back to fix it. WiFi didn’t work, head of the shower was broken. Tablet that controls Ac and other functions in the room didn’t work . Lights go on and off in the building.
Stayed 3 nights in Mar 2025

8/10 Good

Christina

Stayed 4 nights in Mar 2025

10/10 Excellent

Draja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el cuarto limpio y amplio y cero ruido aunque hubiera grupo abajo
Stayed 3 nights in Mar 2025

2/10 Terrible

Juan Carlos

Stayed 1 night in Feb 2025

8/10 Good

Henriette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olía a Caño los pisos de arriba, todo lo demás, muy bien.
Stayed 1 night in Mar 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel would stay here again.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great place with some details to consider

The hotel was clean everything is well maintained. The room was comfortable and everything worked.. the shower head can use a good cleaning their is nothing rain about it. The water squirts in alm directions.. the bad: the hotel dod not honor our early check in request ans the worst part was they did not let us know. They waited till we arrived to tell us that no rooms were available. We had to wait 4 hours for the normal check in time. The.hotel only has 3 elevators and has i think 30 floors.the elevators are small 5 people max. If the hotel is packed it can take a while to get an elevator
Stayed 1 night in Mar 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Yamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the evening entertainment. The service is great. The restaurants around the facility are amazing. My favorite place to stay when visiting Guadalajara.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sergy

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025