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Krystal Urban Guadalajara

Property class: 3.5
3.5-star hotel near Minerva Roundabout

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Photo gallery for Krystal Urban Guadalajara

Property entrance
Interior detail
In-room safe, individually decorated, individually furnished, desk
Lobby sitting area
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Place, Minerva Roundabout
    ‪10 min walk‬
  • Place, Applicant Service Center
    ‪12 min walk‬
  • Place, Avienda Chapultepec
    ‪17 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪58 min drive‬

Room options

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

9.0 out of 10
Wonderful
(56 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

9.0 out of 10
Wonderful
(88 reviews)
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Guadalajara

Zona Minerva stay.A stay at this Zona Minerva hotel places you within half a mile (1 km) of Minerva Roundabout and 3 miles (5 km) of US Consulate General Guadalajara. Expo Guadalajara and Guadalajara Cathedral are also within 3 miles (5 km).

What's nearby

  • Los Arcos de Guadalajara - 7 min walk - 0.6 km
  • Minerva Roundabout - 10 min walk - 0.9 km
  • Applicant Service Center - 12 min walk - 1.1 km
  • Avienda Chapultepec - 17 min walk - 1.5 km
  • US Consulate General Guadalajara - 7 min drive - 2.7 km

Getting around

  • Juarez Station - 4 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 46 min drive

Restaurants

  • ‪Café P’al Real - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Royal Yak - ‬2 min walk
  • ‪Super Salads - ‬1 min walk
  • ‪Choppers - ‬1 min walk

About this property

Krystal Urban Guadalajara

3.5-star hotel near Minerva Roundabout
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Urban Guadalajara. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Guadalajara hotel.

  • 1 building
  • 140 guestrooms or units
  • 14 levels
  • Meeting rooms
  • Built in 2015
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Krystal Urban Guadalajara offers 140 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 305 for adults and MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Krystal Urban Guadalajara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1117 out of 1583 reviews
Rating 8 - Good. 273 out of 1583 reviews
Rating 6 - Okay. 118 out of 1583 reviews
Rating 4 - Poor. 34 out of 1583 reviews
Rating 2 - Terrible. 41 out of 1583 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

JOSE

Stayed 1 night in Jan 2026

10/10 Excellent

Magali

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great location
Stayed 2 nights in Jan 2026

6/10 Okay

Mark

Travelled with group
Limited on-site eating options, inattentive staff, dates rooms.
Stayed 4 nights in Jan 2026

10/10 Excellent

Guillermina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent service, location and amenities. Thank you for a very pleasant stay.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jose

Stayed 1 night in Jan 2026

10/10 Excellent

Alberto

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy buen hotel y en una excelente zona
Stayed 3 nights in Dec 2025

4/10 Poor

Hector

Travelled with group
Disliked: Cleanliness, property conditions & facilities
La habitación tenía mucho cabello y polvo. Me he hospedado un par de veces antes en este hotel pero esta vez sí decepcionó bastante la limpieza.
Stayed 2 nights in Dec 2025

10/10 Excellent

Fatima Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Dec 2025

6/10 Okay

Tessie Jennifer

Travelled with partner
Disliked: Amenities
Its an okay hotel should be 2-3 stars not 4. Our room had mold no fridge our AC would randomly stop working the rooms are worn out and not kept up with.
Stayed 5 nights in Dec 2025

2/10 Terrible

Mario

Travelled with family
1 hour for a soup and when I got it was no flavor just boiled water
Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have to say Isaiah may a great impression remembering me and my wife from out past visits . He greeted us with a warm welcome to the hotel while helping immediately to unload our luggage and bags for us to check in . I have to say regardless of us being long long time clients with Krystal . This hotel overall is great from start to finish . I have to say room was very clean like always . Alondra was very helpful too my helping book my ride to the airport. Thanks for the awesome stay and hospitality.
Stayed 1 night in Jan 2026

10/10 Excellent

Don, Henderson

Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Stayed 3 nights in Nov 2025

10/10 Excellent

PEDRO S

Stayed 2 nights in Dec 2025

4/10 Poor

Heriberto

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Room was ok, spacious. It was a bit dirty when we received it. we found some hair sittinf in the shower also the sink appeared to be clogged. The nd the carpet on the hallways are very dirty. I used to stay here before but unfortunately not recommended anymore.
Stayed 1 night in Dec 2025

10/10 Excellent

Ramon

Stayed 6 nights in Sep 2025

8/10 Good

María Isabel Mardueño

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel estuvo espectacular, bonita vista desde la habitación, buen precio, cerca de muy buenos restaurantes, muy céntrico, enfrente de una hermosa plaza comercial. Lo recomiendo mucho y definitivo me volvería a hospedar aquí. El staff fue muy bueno, tuvimos problemas con el aire acondicionado de la habitación, no enfriaba, y nos cambiaron de habitación.
Stayed 2 nights in Dec 2025

10/10 Excellent

Severo

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

8/10 Good

Lilibeth

Business traveller
Liked: Property conditions & facilities
staff was very courteous. Especially the concierge who was very helpful and super friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Roger

Stayed 3 nights in Dec 2025

8/10 Good

John

Stayed 4 nights in Dec 2025

6/10 Okay

CARLOS

Stayed 3 nights in Nov 2025