We booked this ryokan for one night of our honeymoon, based on Expedia's images and positive reviews. The room was generous in size, and it was special to have a private onsen. However, the annex building had a noticeable damp or mold smell, and the hallways had damaged finishes and spiderwebs. The kaiseki dinner was served in a windowless hall, rather than a room with views. Overall, the hospitality in terms of cleanliness and staff attentiveness felt below the standard we experienced at other accommodations in Japan. The property's images and reviews suggested a higher level of quality and atmosphere than what we encountered, and it did not meet our expectations given the price paid.