Ratings based on 918 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Jan. 17, 2024 by Michael, Hotel Management
Hallo Kirsten,vielen Dank für Deine Bewertung.Ein Kommentar aus welchem Grund Du uns mit 2 von 10 bewertet hast, wäre schön gewesen. So können wir uns nicht verbessern und ist es nicht hilfreich.Alles GuteViele Grüße
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Michael, Hotel Management
Dear Adam,thank you for fantastic review.We are happy that you had such a great time.See you, all the best and take careBest regards
by A traveller
Posted Jan. 8, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Clara, Hotel Management
Dear Adam,thank you for fantastic review.We are happy that you had such a great time.See you, all the best and take careBest regards
by A traveller
Posted Dec. 25, 2023 on Hotels
Comment from Hotel Management
Dec. 30, 2023 by Juliane, Hotel Management
Lieber Hyun Koo,vielen Dank für Deine tolle Bewertung. Wir freuen uns sehr, dass Du so eine gute Zeit bei uns in Hamburg hattest. Alles Gute und bis bald.Viele Grüße
by A traveller
Posted Dec. 18, 2023 on Hotels
Comment from Hotel Management
Dec. 21, 2023 by Michael, Hotel Management
Lieber Ole,vielen Dank für Deine tolle Bewertung. Wir freuen uns sehr, dass Du so eine fantastische Zeit bei uns und in Hamburg hattest.Alles Gute, bis bald.Viele Grüße
by A traveller
Clean, tidy, but nothing special.
Posted Dec. 7, 2023 on HotelsHotel was clean and presentable. I had requested a double bed, but it was not provided. There was no hot water on the second morning, which was not great! Breakfast was a buffet and fine.
Comment from Hotel Management
Dec. 11, 2023 by Michael, Hotel Management
Dear Adrian,It's great to hear that you found our hotel clean and presentable. Your kind words inspire us to maintain the high standards of cleanliness and hygiene that we are known for.We regret to hear about your experiences with the bed and the hot water. Please accept our sincerest apologies for any inconvenience caused. We strive to offer an ideal stay for all our guests, and it seems that in this case we did not meet your expectations. On a positive note, we are glad you appreciated our breakfast buffet. We make every effort to provide a range of options that cater to all our guests' tastes.Thank you once again for sharing your feedback. We look forward to the opportunity of serving you better in the future.Best Regards,
by A traveller
Posted Dec. 4, 2023 on Hotels
Comment from Hotel Management
Dec. 7, 2023 by Michael, Hotel Management
Liebe Louise,vielen Dank für Deine tolle Bewertung.Wir freuen uns sehr, dass Du so eine großartige Zeit bei uns und in Hamburg hattest.Bis zum nächsten Mal, alles GuteViele Grüße
by A traveller
Posted Dec. 2, 2023 on Hotels
Comment from Hotel Management
Dec. 7, 2023 by Michael, Hotel Management
Lieber Thomas,vielen Dank für Deine tolle Bewertung.Wir freuen uns sehr, dass Du so eine großartige Zeit bei uns und in Hamburg hattest.Bis zum nächsten Mal, alles GuteViele Grüße
by A traveller
Posted Nov. 24, 2023 on Expedia
The air conditioner on 11th floor was bringing cigarette smoke from other room into mine. I had to change my room at midnight and got a twin bed instead of double bed. The bed was bed was so uncomfortable that I couldn't sleep.
Comment from Hotel Management
Nov. 30, 2023 by Michael, Hotel Management
Dear Ahmadreza,Your experience is truly disheartening and we regret the inconvenience caused. We strive to offer our guests a pleasant stay and it seems we fell short in your case. It's unfortunate that you had to deal with the issue of smoke in your room. We understand how such a situation could disrupt your peace and comfort. Also, the discomfort you experienced with the bed is not indicative of the quality we aim to provide.We sincerely appreciate your feedback and will use it to make improvements. We hope to have the opportunity to better serve you in the future.Best Regards.
by A traveller
Posted Nov. 13, 2023 on Hotels
Comment from Hotel Management
Nov. 17, 2023 by Michael, Hotel Management
Lieber Bruno,vielen Dank für Deine Bewertung.Wir hoffen Du hattest eine gute Zeit in Hamburg. Lass uns doch bei nächsten Mal auch einen Kommentar da, was Dir nicht so gut gefallen hat.Danke, alles GuteViele Grüße
