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West Lake State Guest House

5.0 star property
Family-friendly 5-star hotel near Wushan Night Market

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Photo gallery for West Lake State Guest House

Waterfront Room (King Bed) in Building No.2
Exterior
Courtyard View Room (Twin Beds) in Building No.8
Buffet
Interior entrance
Reviews
9.6

Exceptional

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
18 Yanggong Causeway, Hangzhou, Zhejiang, 310007
  • Popular LocationWest Lake1 min drive
  • Popular LocationZhejiang University Yuquan Campus4 min drive
  • Popular LocationLingyin Temple5 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)43 min drive

Room options

View all photos for Courtyard View Room (Twin Beds) in Building No.8

Courtyard View Room (Twin Beds) in Building No.8

Courtyard View Room (Twin Beds) in Building No.8

  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room with Courtyard View

Twin Room with Courtyard View

Twin Room with Courtyard View

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for King Room with Courtyard View

King Room with Courtyard View | Living area

King Room with Courtyard View

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Elegant Suite

Elegant Suite | View from room

Elegant Suite

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Qingyi Room in Building No.7(King Bed)

Qingyi Room in Building No.7(King Bed)

Qingyi Room in Building No.7(King Bed)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard View Room (King Bed) in Building No.7

Courtyard View Room (King Bed) in Building No.7

Courtyard View Room (King Bed) in Building No.7

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Courtyard View Room (King Bed) in Building No.8

Courtyard View Room (King Bed) in Building No.8

Courtyard View Room (King Bed) in Building No.8

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Grand Hyatt Hangzhou
Pool
Spa
Parking included
Free WiFi
4.3 out of 5, Excellent, (359)
The price is CA $284
per night
CA $332 total
includes taxes & fees
7 Jun - 8 Jun
Grand Hyatt Hangzhou

About the area

Hangzhou

Xihu stay.Your stay at this Xihu hotel places you within 3 miles (5 km) of Zhejiang University Yuquan Campus and Lingyin Temple. West Lake and Broken Bridge are also within 6 miles (10 km).

What's nearby

  • West Lake - 1 min drive
  • Zhejiang University Yuquan Campus - 4 min drive
  • Lingyin Temple - 5 min drive
  • Broken Bridge - 6 min drive
  • Hangzhou Tower Shopping Mall - 8 min drive

Getting around

  • Huanglong Cave Station - 5 min drive
  • Hangzhou Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 43 min drive

Restaurants

  • 江南阿二 - 9 min walk
  • 翠越会 - 1 min walk
  • 湖畔茶居 - 1 min drive
  • 弄堂里 - 9 min walk
  • 溪尚会 - 9 min walk

About this property

West Lake State Guest House

Family-friendly 5-star hotel near Wushan Night Market
West Lake State Guest House offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A spa tub, a fitness center, and a sauna are also featured at the luxury West Lake State Guest House. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

  • 232 guestrooms or units
  • 2 levels
  • 7 buildings
  • 3 dining venues
  • Meeting rooms
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
West Lake State Guest House offers 232 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily: CNY 147 for adults and CNY 74 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV
  • Pay movies
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
For more details, please contact the property using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at West Lake State Guest House

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 147 for adults and CNY 74 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

State Guest House Hotel
West Lake State Guest House
West Lake State Guest House Hotel
West Lake State Guest House Hotel Hangzhou
West Lake State Guest House Hangzhou
West State Guest House Hotel
West Lake State Hangzhou
West Lake State Guest House Hotel
West Lake State Guest House Hangzhou
West Lake State Guest House Hotel Hangzhou

West Lake State Guest House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 120 reviews" "
Rating 8 - Good. 16 out of 120 reviews" "
Rating 6 - Okay. 3 out of 120 reviews" "
Rating 4 - Poor. 2 out of 120 reviews" "
Rating 2 - Terrible. 1 out of 120 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sue, AB, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019

10/10 Excellent

Yu Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience with West Lake State Guest House
The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Stayed 1 night in Nov 2019

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hidden gem
It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Stayed 2 nights in Oct 2019

10/10 Excellent

HY, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most beautiful west lake view. Will definitely stay again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

S, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Stayed 4 nights in Jul 2019

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful place, poor service
The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
Stayed 1 night in Jul 2019