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Wyndham Grand Plaza Royale Hangzhou

4.5 star property
4.5-star luxury hotel near West Lake

Choose dates to view prices

Photo gallery for Wyndham Grand Plaza Royale Hangzhou

Stunning city hotel with a unique curved design and central courtyard.
Relax by the oval-shaped pool, featuring a central hot tub with a sun design, and enjoy comfortable seating options.
Experience the grandeur of our lobby, featuring a stunning chandelier and comfortable seating areas.
Enjoy breathtaking views of the city and distant mountains from this rooftop terrace with a spacious deck and comfortable seating area.
Enjoy casual meals in our spacious dining area with a central counter and stylish decor.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Breakfast available
  • Pool
  • Bar
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
No 555 Fengqi Road, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪9 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪13 min walk‬
  • Wulin Square
    ‪16 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Twin Beds Room

Relax in a spacious room with a large bed, flat-screen TV, and comfortable armchair.

Deluxe Twin Beds Room

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Twin Beds Room

Relax in a spacious room with a large bed, a smaller bed, and a desk area, offering a city view.

Premier Twin Beds Room

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Business Suite, 1 King Bed, Non Smoking

Enjoy a refreshing shower in this bathroom with a glass-enclosed shower, handheld showerhead, and spacious vanity.

Business Suite, 1 King Bed, Non Smoking

  • 57 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Bathroom features a large bathtub, separate shower area, and vanity with sink and mirror.

Deluxe King Bed Room

8.0 out of 10
Very good
(2 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Bed Room

Enjoy a comfortable stay in this stylish room with a large bed, two bedside tables, and a city view.

Premier King Bed Room

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking, Lake View

Relax in comfort with a large bed, flat-screen TV, and desk area.

Family Room, 1 King Bed, Non Smoking, Lake View

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Relax in this spacious room with a large bed, desk, and television, offering a city view from the window and access to a balcony.

Executive Room, 1 King Bed, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View Twin Room

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area, offering a view of the surrounding landscape.

Mountain View Twin Room

  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Mountain View King Room

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area, offering a view of the surrounding landscape.

Mountain View King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the area

Hangzhou

Central Hangzhou getaway .Within a 15-minute walk of this Gongshu hotel, you'll find West Lake and Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 2 miles (3 km).

What's nearby

  • West Lake - 9 min walk - 0.8 km
  • Hangzhou Tower Shopping Mall - 13 min walk - 1.1 km
  • Wulin Square - 16 min walk - 1.4 km
  • Wushan Night Market - 3 min drive - 2.6 km
  • Lingyin Temple - 8 min drive - 7.3 km

Getting around

  • Fengqi Road Station - 6 min walk
  • Hangzhou Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive

Restaurants

  • ‪人民大会堂 - ‬3 min walk
  • ‪Cafe Grazie - ‬4 min walk
  • ‪丁哥黑鱼馆 - ‬9 min walk
  • ‪恩点工坊 - ‬8 min walk
  • ‪有间小厨 - ‬5 min walk

About this property

Wyndham Grand Plaza Royale Hangzhou

4.5-star luxury hotel near West Lake
Wyndham Grand Plaza Royale Hangzhou offers its guests a children's pool, an indoor pool, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 7556 square feet (702 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Wyndham Grand Plaza Royale Hangzhou. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hangzhou hotel is smoke free.

  • 1 building
  • 293 guestrooms or units
  • 10 levels
  • 2 dining venues
  • Meeting rooms
  • 7556 sq ft of conference space
  • 702 sq m of conference space
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Wyndham Grand Plaza Royale Hangzhou offers 293 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian

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  • Hot tub
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  • Parking included
4.4 out of 5, Excellent, 206 reviews
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CA $190 total
includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 128 for adults and CNY 64 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 37-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests are asked to contact the hotel with the name of at least one guest as it appears on their passport upon booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Grand Plaza Royale Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 308.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
  • Rollaway bed fee: CNY 308.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Pool access available from 8:30 AM to 9:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wyndham Grand Plaza Royale Hangzhou
Wyndham Royale
Wyndham Royale Hotel
Wyndham Royale Hotel Hangzhou Grand Plaza
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hotel
Wyndham Grand Plaza Royale
Wyndham Plaza Royale Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hangzhou Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

Wyndham Grand Plaza Royale Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 216 out of 350 reviews
Rating 8 - Good. 101 out of 350 reviews
Rating 6 - Okay. 21 out of 350 reviews
Rating 4 - Poor. 9 out of 350 reviews
Rating 2 - Terrible. 3 out of 350 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xiuling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great service. Location is awesome where close West Lake and Wulin Night Market, within 10 minutes to metro station.
Stayed 5 nights in Apr 2025

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 8 nights in Apr 2025

10/10 Excellent

Darrin

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities
Beautiful scenery and lake side gardens
Stayed 1 night in Mar 2025

4/10 Poor

Wenjing

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Old facility, no AC at 29 degree room temperature

I was locked in the bathroom of the first room I entered because the sliding door couldn't be opened from the inside if the bathroom door was completely closed. The second room was unbearably warm at 26 degrees Celsiu and no air conditioning. The thick winter bedding made the room temperature felt unbearable which prevented me from falling asleep. It faced a night market, making it too noisy to open the balcony door to have fresh and cool air. The third room was quieter than the first two but still lacked air conditioning, with the temperature reaching 29 degrees. As a result, I decided to cancel my third night.
Stayed 2 nights in Feb 2025

10/10 Excellent

Victor

Stayed 1 night in Nov 2024

6/10 Okay

jeff

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay with reasonable sized room

What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake
Stayed 2 nights in Oct 2024

8/10 Good

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Shalom

Stayed 3 nights in Sep 2024

6/10 Okay

Wenjing

There was frequently no wifi or with very slow speed.
Stayed 6 nights in May 2024

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Zhuoqin

Liked: Property conditions & facilities, room comfort

Not a 5 star hotel

The hotel can only be rated as 3 star for overall services
Stayed 4 nights in May 2024

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The westlake view of the nine floor room was amazing.
Stayed 3 nights in May 2024

8/10 Good

Jun

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.
Stayed 9 nights in Apr 2024

10/10 Excellent

CHANG

Stayed 2 nights in Apr 2024

10/10 Excellent

Yuwei

Stayed 11 nights in Mar 2024

10/10 Excellent

Zhen Liang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, a minute walk to West Lake

8/10 Good

Lei, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.
Stayed 1 night in Mar 2024

8/10 Good

Mary

Liked: Amenities
Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.
Stayed 7 nights in Mar 2024

10/10 Excellent

Glyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to China

Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.
Stayed 2 nights in Jan 2024

8/10 Good

shuou

Travelled with family
Liked: Staff & service, room comfort
房间非常大，浪费空间，但是厕所陈 旧，需要更新
Stayed 1 night in May 2023

8/10 Good

X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Philippe

Stayed 3 nights in Apr 2020