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Grand Cititel Hanoi Hotel & Spa

Property class: 4
4-star spa hotel near Hoan Kiem Lake

Choose dates to view prices

Photo gallery for Grand Cititel Hanoi Hotel & Spa

A rooftop garden with a hot tub, wooden deck, and various plants.
A modern dining area with glass tables, cushioned chairs, and large windows offering a view of greenery.
A bar area with a city view, bar stools, and a shelf of bottles.
A modern hotel lobby with a bar area, seating arrangements, and a decorative ceiling.
Wicker chairs, a small round table with a drink, fruit, and a bowl, surrounded by lush green plants.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪13 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Double Room

A hotel room with a large bed, a flat-screen TV, a painting, a window with curtains, and a vase with flowers.

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Suite Twin Room

A hotel room with two beds, a desk, a chair, a television, and a small table with a vase of flowers.

Suite Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Suite King

A modern hotel lobby with a reception desk, seating area, and a TV screen.

Suite King

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Double Room

A hotel room with a bed, a flat-screen TV, a desk with a laptop, and a bathroom visible through a glass partition.

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk with a laptop, a TV mounted on the wall, and a coat rack.

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite City View Room

A hotel room with a large bed, a desk, a chair, a view of the city, and a painting on the wall.

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Grand Deluxe Room

A modern hotel room with a large bed, a desk with a laptop, a chair, and a view of the city through a large window.

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite Twin Room

A hotel room with two beds, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Luxury Room

A modern hotel room with a large bed, bedside tables, a desk, and a TV displaying CNN.

Luxury Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

A hotel room with a bed, a desk with a laptop, a TV, and a window with curtains.

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk with a chair, a television, and a coat rack.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with two beds, a desk, a chair, a vase with flowers, and artwork on the walls.

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Queen Room

A hotel room with a bed, a desk with a flat-screen TV, a mirror, and a window with curtains.

Deluxe Queen Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Large Double Room

A hotel room with a large bed, a TV mounted on the wall, a desk with a vase of flowers, and a window with curtains.

Large Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the area

Hanoi

Central Hanoi getaway .Within a 10-minute walk of this Old Quarter hotel, you'll find Hanoi Opera House and Hoan Kiem Lake. Ly Thai To Park and Vietnam Revolution Museum are also within half a mile (1 km).

What's nearby

  • Vietnam Revolution Museum - 2 min walk - 0.2 km
  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 7 min walk - 0.6 km
  • Thang Long Water Puppet Theatre - 12 min walk - 1.0 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Cát Linh Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Angelina - Italian Restaurant & Lounge - ‬4 min walk
  • ‪Backstage - ‬3 min walk
  • ‪Shamoji Robata Yaki Hanoi - ‬3 min walk
  • ‪Nuoc Gao - Tra Chanh - ‬3 min walk
  • ‪Pizza Mama Mia - ‬5 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

4-star spa hotel near Hoan Kiem Lake
Grand Cititel Hanoi Hotel & Spa offers its guests a full-service spa and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 538 square feet (50 square meters) and includes a conference center. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Cititel Hanoi Hotel & Spa. An area shuttle within 30 kilometers and an airport shuttle (available 24 hours) are available for a fee.

Smoking is allowed in designated areas at this 4-star Hanoi hotel.

  • 98 guestrooms or units
  • Meeting rooms
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Cititel Hanoi Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 700000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Cititel Hotel

Grand Cititel Hanoi

Grand Cititel

Cititel Hanoi & Spa Hanoi

Grand Cititel Hanoi Hotel

Grand Cititel Hanoi Hotel Spa

Grand Cititel Hanoi Hotel & Spa Hotel

Grand Cititel Hanoi Hotel & Spa Hanoi

Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

How close is Grand Cititel Hanoi Hotel & Spa to the airport?

Grand Cititel Hanoi Hotel & Spa is 16 mi (23-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Cititel Hanoi Hotel & Spa?

As of Sept 16, 2026, prices found for a 1-night stay for 2 adults at Grand Cititel Hanoi Hotel & Spa on Sept 21, 2026 start from CA $61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Cititel Hanoi Hotel & Spa have an airport shuttle?

Grand Cititel Hanoi Hotel & Spa offers an airport shuttle 24 hours a day, on request, for a charge of VND 500000 per vehicle, one-way.

Does Grand Cititel Hanoi Hotel & Spa offer free breakfast?

Grand Cititel Hanoi Hotel & Spa does not offer free breakfast.

Is there a casino at Grand Cititel Hanoi Hotel & Spa?

No, there is no casino at this hotel.

What time is check-in at Grand Cititel Hanoi Hotel & Spa?

Check-in begins at 2 PM.

Is there free parking at Grand Cititel Hanoi Hotel & Spa?

Free parking is not available at this hotel.

Does Grand Cititel Hanoi Hotel & Spa have a pool?

Grand Cititel Hanoi Hotel & Spa does not have a pool.

Does Grand Cititel Hanoi Hotel & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Grand Cititel Hanoi Hotel & Spa have a spa?

This hotel has a spa, which features hot stone massages, facials, and body treatments.

How close is Grand Cititel Hanoi Hotel & Spa to downtown Hanoi?

Grand Cititel Hanoi Hotel & Spa is 1.3 mi away from Hanoi.

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 325 out of 417 reviews
Rating 8 - Good. 65 out of 417 reviews
Rating 6 - Okay. 18 out of 417 reviews
Rating 4 - Poor. 2 out of 417 reviews
Rating 2 - Terrible. 7 out of 417 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

kiyoaki

Liked: Cleanliness, staff & service, amenities
お湯の温度が低い、ほぼ水。
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were very attentive and Jenny on Reception was particularly helpful. The room was clean and had everything we needed. There is a bar on the roof terrace which is nice to sit at in the evening with a drink. There is also a jacuzzi but we didn't use it.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Kwan Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and clean room, good location, fair breakfast, comfy and clean bed, good air-con, everything is fine except the hot-water shower was not working, plenty of good restaurants around, easy walk to Hanoi scenic spots
Stayed 1 night in May 2026
Verified review

10/10 Excellent

tamaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一泊でしたが、便利な立地でこの料金は嬉しい。朝食は朝6時からと早朝フライトにも便利で、ブュッフェの品数も多くて良かったです。 フロント、ベルボーイの人も働き者で感じが良かったです。
Stayed 1 night in May 2026
Verified review

8/10 Good

CHUN ZHANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位于一条胡同口内，处于安静的位置，窗户朝东的房间可以远距离地观看“马赛克艺术墙”；穿过那条马路大约15分钟可以走到红河边。
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Brian

Liked: Staff & service
Disliked: Amenities
The room was clean, staff good, didn’t use the Bar or Spa, the Gym was was very basic and the one weight machine was falling apart and really useless
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful Quiet and clean room
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

TUYET

Liked: Cleanliness, staff & service
Grand Cititel Hotel in Ha Noi is very close to the Old Quarter. The hotel team is excellent helpful and polite, The Spa services were good. The room is clean and has reasonably space. However, the shower is terrible designed and built that caused the water runs out to the floor outside the shower stall and that made the floor damper most of the time. There is no hair conditioner in the shower, just the shampoo and body wash gel. There are new toothbrush for the customers and 2 bottles of water in the small fridge for the customers each day. The buffet restaurant is designed and decorated as a high end restaurant in the USA. There are a lot of food to choose from as Vietnamese and Western food and they are tasty. The minus point I give to this hotel is the shower stall and missing the hair conditioner, plus the shower stall looked old. I love the young hotel team people there. They are extremely helpful and polite.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a poor experience at another hotel in Hanoi, this hotel ticked all the boxes. Clean, friendly and helpful staff and a lovely breakfast
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

PAMELA NOMATHAMSANQA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Ryota

滞在中の掃除があまりされていない
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Camila

Liked: Cleanliness, property conditions & facilities
Hotel estupendo, staff agradable y buena localizacion
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Great hotel in Hanoi, particularly the staff at reception: Jenny, Patrick and Thomas. Will return again
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Gustav

Liked: Cleanliness, staff & service, amenities
Heniklökunta oli hyvä
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff, good breakfast, and safe location
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities
Great staff, Thomas. Lisa, ivy, Toni and Bryan. I would stay again
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities
Comfortable room, helpful staff, nice breakfast.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

AOI

とても親切で良かったです。
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Hyowon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small and the shower room and toilet doors were opening to the room touching the floor, making water come to the room's floor. It was not a big problem and not a maintenance issue but how the room was built/designed. Otherwise, service was great - staff were all very helpful and kind; location was very convenient (5 minute walk to the lake, to cathedral, to Circle K (24 hour convenience store), to banh mi stores, to a number of local cafes. We are happy with our stay at Grand Cititel Hotel.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

LE-ANH

Liked: Cleanliness, staff & service, amenities
J’ai passé 1 court séjour de quelques nuits. Le personnel est top (disponible, souriant, professionnel). La chambre est correcte (un peu mal isolé avef le bruit des voisins). Les accessoires sont propres. Le petit déjeuner est bien, de qualité. Le quartier est beau, securisé et pratique (transport, tourisme, restauration).
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Kwong Kay Victor

Liked: Staff & service
Disliked: Amenities
房間免費的樽裝水己開蓋飲過，電梯壞了一部，等候電梯時間非常長！大部客人用樓梯上落！
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Jyotindrakumar

Liked: Staff & service
The rooms are small .Bethrooms are tiny. Even with available rooms could not check in until after 1pm. Breakfast had not signs for allergies and vegetarian food.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Le Anh

Liked: Cleanliness, staff & service, amenities
L’hôtel est bien situé. Le confort de la chambre est bien (sauf le bruit car on entend tout). Le personnel est et le petit déjeuner sont top.
Stayed 5 nights in Nov 2025