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Mercure Hatfield Oak

3.0 star property
3-star hotel near University of Hertfordshire

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Photo gallery for Mercure Hatfield Oak

Breakfast and dinner served
Junior Suite, 1 King Bed with Sofa bed | Bathroom
Exterior
Standard Room, 2 Single Beds
Property amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Roehyde Way, Hatfield, England, AL10 9AF
  • University of Hertfordshire
    ‪5 min walk‬
  • The Galleria
    ‪1 min drive‬
  • Hatfield House
    ‪4 min drive‬
  • London (LTN-Luton)
    ‪24 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

About the area

Hatfield

Heart of Hatfield.You'll be within half a mile (1 km) of University of Hertfordshire and 2 miles (3 km) of The Galleria with a stay here. Hatfield House is within 3 miles (5 km) and Elstree Film Studios is within 9 miles (15 km).

What's nearby

  • University of Hertfordshire - 5 min walk - 0.4 km
  • The Galleria - 1 min drive - 1.7 km
  • Hatfield House - 4 min drive - 4.0 km
  • St Albans Cathedral - 9 min drive - 11.5 km
  • Warner Bros. Studio Tour London - 14 min drive - 20.3 km

Getting around

  • Welham Green Station - 3 min drive
  • Luton Airport (LTN) - 35 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Nando's - ‬3 min drive
  • ‪Costa Coffee - ‬4 min drive
  • ‪Caffè Nero - ‬1 min drive
  • ‪The Harrier - ‬8 min walk

About this property

Mercure Hatfield Oak

3-star hotel near University of Hertfordshire
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3078 square feet (286 square meters) and includes conference space. The business-friendly Mercure Hatfield Oak also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Free self parking is available.

This 3-star Hatfield hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 3078 sq ft of conference space
  • 286 sq m of conference space
  • Built in 1980
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Hatfield Oak offers 85 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 13.95 per person
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 13.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hatfield Mercure
Hatfield Oak
Hatfield Oak Mercure
Mercure Hatfield
Mercure Hatfield Oak
Mercure Oak
Mercure Oak Hatfield
Mercure Oak Hotel
Mercure Oak Hotel Hatfield
Mercure Hatfield Oak Hotel
Mercure Hatfield Oak Hotel
Mercure Hatfield Oak Hatfield
Mercure Hatfield Oak Hotel Hatfield

Mercure Hatfield Oak Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 100 out of 434 reviews
Rating 8 - Good. 179 out of 434 reviews
Rating 6 - Okay. 87 out of 434 reviews
Rating 4 - Poor. 42 out of 434 reviews
Rating 2 - Terrible. 26 out of 434 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

James

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Tired, Dated and not not spotless

The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
Stayed 1 night in Dec 2022

6/10 Okay

Gerry

Business traveller
Disliked: Property conditions & facilities
Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok

4/10 Poor

Graham

Liked: Staff & service
Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.

8/10 Good

Mark

Stayed 1 night in Nov 2022

4/10 Poor

Janet

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2022

10/10 Excellent

Adam

Stayed 1 night in Nov 2022

4/10 Poor

Peter

Business traveller
Disliked: Cleanliness
Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Stayed 1 night in Nov 2022

4/10 Poor

Andrew

Stayed 1 night in Oct 2022

4/10 Poor

RICHARD

Stayed 1 night in Oct 2022

10/10 Excellent

William

Stayed 1 night in Oct 2022

4/10 Poor

Jason

Disliked: Cleanliness, staff & service

Confusion at checkout, otherwise good.

Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Stayed 1 night in Oct 2022

6/10 Okay

Crystal

Stayed 2 nights in Oct 2022

8/10 Good

OPM

Stayed 1 night in Sep 2022

2/10 Terrible

S

Stayed 1 night in Sep 2022

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again

Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Stayed 1 night in Aug 2022

4/10 Poor

Chi Man Anders

Stayed 5 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location was good.
Stayed 1 night in Aug 2022

8/10 Good

D A

Stayed 1 night in Aug 2022

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Stayed 1 night in Jul 2022

4/10 Poor

Joyce

Stayed 1 night in Jul 2022

10/10 Excellent

frederic

Stayed 1 night in Jul 2022

6/10 Okay

Victoria

Business traveller
Served a purpose but noisy and very impersonal
Stayed 1 night in Jul 2022

6/10 Okay

lee

Stayed 1 night in Jun 2022

8/10 Good

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022