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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel near Helen Tubing & Helen Water Park in Helen

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Indoor pool, a heated pool
Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Reception
Coffee service

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪2 min walk‬
  • Helen Arts & Heritage Center
    ‪5 min walk‬
  • Helen Tubing & Helen Water Park
    ‪17 min walk‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(39 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(87 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

About the area

Helen

In Helen .Your stay at this Helen hotel places you within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center. Chattahoochee River and Unicoi Hill Park are also within half a mile (1 km).

What's nearby

  • Helen Festhalle - 2 min walk - 0.2 km
  • Helen Arts & Heritage Center - 5 min walk - 0.4 km
  • Charlemagne's Kingdom - 7 min walk - 0.7 km
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.8 km
  • Helen Tubing & Helen Water Park - 17 min walk - 1.4 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪Hofbrauhaus Restaurant - ‬12 min walk
  • ‪Troll Tavern - ‬4 min walk
  • ‪Spice 55 Thai and Sushi restaurant - ‬11 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel near Helen Tubing & Helen Water Park in Helen
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Convenience store
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English

Similar properties

Room, 1 King Bed, Non Smoking, Jetted Tub

Country Inn & Suites by Radisson, Helen, GA

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 1,024 reviews
The price is CA $175
CA $208 total
includes taxes & fees
Jun 24 - Jun 25
Country Inn & Suites by Radisson, Helen, GA

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 91 out of 1004 reviews
Rating 4 - Poor. 40 out of 1004 reviews
Rating 2 - Terrible. 28 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ever clean and updated. Walls are little thin we were lucky and didn’t have any loud people but you could hear talking. Every nice other than that. Right in middle of town walked both ways no problem.
Stayed 1 night in Mar 2025

10/10 Excellent

MARITZA

Travelled with group
Liked: Amenities
A great place to stay! In the middle of everything! I highly recommend this hotel! The staff is amazing! Rooms are Super clean! And very quiet!
Stayed 1 night in Mar 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ALEJANDRO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great,cleabe, spacious room with a separate jetted tub!! Walking distance to everything
Stayed 1 night in Mar 2025

10/10 Excellent

Antonio, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and Service
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Dec 2024

10/10 Excellent

Alexandr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, stuff was very friendly and nice. Breakfast was ok. I would ask only for a toothpaste.
Stayed 1 night in Mar 2025

10/10 Excellent

LUIS, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff, property and locations
Stayed 4 nights in Feb 2025

10/10 Excellent

Marva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

JoAnn

Liked: Cleanliness, staff & service
I took a quick trip to Helen and this was the best location. The room was clean, although a bit outdated. Location is amazing and the staff at the front desk was friendly and professional.
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, even with lousy weather!

Great location, comfortable, clean, would book again without hesitation!
Stayed 2 nights in Feb 2025

8/10 Good

Sarah

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was terrific. The best thing I can say is we’ll go there again.
Stayed 1 night in Jan 2025

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfy, great choice!

My husband and I travel throughout the USA a bunch. The cleanliness of this place resembles the perfect housekeeping of my German neighbor back in the day. Friendly staff too. Pool was a warm welcome during our rainy visit. Loved our stay here.
Stayed 2 nights in Feb 2025

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service

Decent hotel within walking distance of Helen's sh

Decent enough hotel for short stay and within walking distance of Helen shops to avoid paying for parking.. We had to turn off mini fridge. It was making a high pitched squeal. Had to depart earlier than expected so we did not report it so they had no opportunity to resolve that issue.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lived my stay
Stayed 1 night in Feb 2025

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Return Visitor…

This was my second trip where I stayed at this hotel. And I will probably stay at this hotel the next time I come to Helen, GA. Hotel is clean, bed was comfortable, and staff were friendly and helpful.
Stayed 2 nights in Nov 2024

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a great satay except the air conditioner went out at 2 am it hot so darn hot in that room and they couldn’t comp us because we went through a 3 rd party Expedia.
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

The hotel was great! The bed was really comfortable, room was nice, and had a nice tub. Its located in a great spot. All the staff were extremely friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, clean and friendly!

The room and bedding was better than expected. Very clean and comfortable. The front desk was friendly during check in and morning breakfast. Would definitely stay here again! Right in the middle of the town and near all attractions.
Stayed 1 night in Feb 2025