2/10 Terrible
Melissa
Travelled with partner
Mar 13, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed by our stay in this place, I truly don’t know how it can be so highly rated in Expedia.
We booked our stay before we knew there was going to cyclone hitting the area, when we heard in the news that Hervey bay had been affected by it, we called the motel and they assured us that they were running normal and that the area around them was fine. When we got there the next day at 4:30 pm our room was still being “cleaned” and we had to wait, when they checked us in and charged us to only get told then that the power in the area was out and they were running on solar power and that we couldn’t use the air conditioning, which I would have been fine if it wasn’t summer in Australia and really humid after the storm. The situation of being lied to (they weren’t running normally, and the were deceiving to get the business) was made worse by our room being dirty, as I said when we got there they told us our room was still being cleaned despite check in being at 2pm. Our shower still had the used soap from the previous stay, the room floor hadn’t not been cleaned, the toilet smelled like old urine and the whole room smelled like strong body odor (the AC would have been useful) the next day we left without even brushing our teeth because it felt more hygienic than to use the sink.
Also, there were loud men drinking until late at night getting roudy and no one did anything, which made the place feel unsafe.
A total disappointment, stay away from this place.
Melissa
Stayed 1 night in Mar 2025