Room was great, bathroom well designed and plenty of toiletries. Staff great and the breakfast was lovely. The option to dine in the evening at the on site restaurant is well worth it. I will be rebooking my next trip down here.
I stayed at Courtyard Lodge for 1 night only in a single room. My brother & sister-in-law also stayed and had a double room. The rooms are not large & mine appeared to be a renovated ( possible) storage room or the former entrance of another unit. I felt I was walking into a cupboard compared to the other rooms that had proper front doors. There is an awkward entrance that means you enter & then step up onto a tiled floor. A disabled person would not manage. The room is in need of modernising with plain white/greying painted walls & tired brown carpet but was clean. There is a single wardrobe, a bedside cabinet and an awkward lift up wall table & a single chair. There is a mini fridge you really have to bend down to use if you wished to. & a small area for a kettle, with sachets of milk, tea & coffee.
The bathroom leads off the room & is furnished in a modern way however, you need to step over a sort of mini skirting board to access the bathroom. I didn't realise & tripped after taking g my shoes off & now have a bruised painful toe. A similar untidy design is at the base of the entrance to the walk in shower.
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The room is heated by a small electric heater on the wall & I had to ask for the temperature to be increased as the room was chilly upon arrival.
In my opinion, this room shouldn't be used as a guest room but I made do for 1 night. We were attending a celebration in Letchworth. I note Hotels.com having a different rating to Bookings.com.
On arrival, no one at reception, we had to go and wonder around. Checked in to be told that the restaurant was closed and so was the bar! Right next to the A1 so nothing in a walking distance. Room was cold, so cold that the bedding almost felt damp. We was told via text if we wanted to use the electric heater to follow the instructions. There were no instructions. Heater didnât work. They provided me a small portable one instead. Bathroom was extremely mouldy on the ceiling. All of the above could have been overlooked had i not experienced the breakfast. It was abysmal. I have genuinely never had a worse English breakfast in my life. It was not edible.