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JEN Hong Kong by Shangri-La

4.0 star property
4-star hotel near Victoria Harbour

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Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
In-room dining
1 bedroom, in-room safe, desk, blackout drapes
Executive lounge
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
508 Queens Road West, Western District, Hong Kong
  • Hong Kong - Macau Ferry Terminal
    ‪2 min drive‬
  • Soho
    ‪2 min drive‬
  • Lan Kwai Fong
    ‪2 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Harbour View Queen Room

Shower, hair dryer, slippers, towels

Deluxe Harbour View Queen Room

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room

Superior City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

LCD TV

Club Suite, 1 King Bed

  • 28 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room

Deluxe City View Queen Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Twin Room

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

View from room

Superior City View Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room, Harbour View

  • 21 sq m
  • Harbor view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Hong Kong

City center retreat .Your stay at this Central & Western District hotel places you within 2 miles (3 km) of Victoria Harbour and Hong Kong - Macau Ferry Terminal. Soho and Lan Kwai Fong are also within 2 miles (3 km).

What's nearby

  • University of Hong Kong - 3 min walk - 0.3 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.7 km
  • Soho - 2 min drive - 2.1 km
  • Lan Kwai Fong - 2 min drive - 2.5 km
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 4.5 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

4-star hotel near Victoria Harbour
JEN Hong Kong by Shangri-La offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 1033 square feet (96 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly JEN Hong Kong by Shangri-La.

This 4-star Hong Kong hotel is smoke free.

  • 283 guestrooms or units
  • 28 levels
  • Meeting rooms
  • 1033 sq ft of conference space
  • 96 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
JEN Hong Kong by Shangri-La offers 283 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are not available starting in early August 2025 until further notice.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from August 1 2025 to January 31 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

  • The seasonal pool will open in June and close in August.
  • Pool access available from 7:30 AM to 7:30 PM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1000 reviews
Rating 8 - Good. 360 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

TIN-LEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.
Stayed 5 nights in Mar 2025

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful place for our family trip

Front Desk: The staffs at the are super friendly and knowledgeable. I feel that the way they treat guests as if they were the customers themselves; so they will fulfill the request as best as they could. Room: The super convenience connecting rooms made our 12 days trip easy to check on the kids. The room is spacious with comfortable queen size bed (it feels like a King IMO) & 2 single in the kids room. We stayed on the 10th floor but hardly hear any noise from the street. Location: The location of the hotel is very ideal for our trip with friend / family mostly in the HK Island. 3 minutes walking distance to MTR or 5-10 min to tram / bus Gym: must check out the gym on the 28th floor, fabulous views. Worth mentioning – Billy, a very pleasant young fellow with passion
Stayed 5 nights in Feb 2025

8/10 Good

Jinghua

Stayed 3 nights in Mar 2025

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was very disappointing. The room had a musty smell and the bathroom smelt like a urinal. Roof was covered in mould and the room was dirty. Extremely unhappy with our stay. I really don’t usually leave bad reviews, however I don’t want others to be fooled by the advertising on this site.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JEN - a hotel that I happy to give 5 stars

Family of 4. We had the connecting rooms so we could stay together throughout our stay. The room is roomy and the Queen size bed feels like a King Services (both front desk service & room service) are great. Check out the swimming pool and gym on the 28th floor. the view from 28th floor is fabulous. did I say great customer services at the front desk?! on a rainy day, ask them for an umbrella. Location: very close to MTR
umbrella from the front desk
Swimming pool on the 28th floor
room
queen size bed
Stayed 7 nights in Feb 2025

10/10 Excellent

Ji

Stayed 1 night in Mar 2025

8/10 Good

Spencer

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

4/10 Poor

Henry

Disliked: Cleanliness, amenities, property conditions & facilities
Very old and aged hotel. Don’t get deceived by the word Shangri-La, it’s nothing like the real Shangri-La standard.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door to HKU station so a great base to explore Hong Kong- only a few minutes walk to the lovely central and western district promenade too! Rooms are compact but well equipped and beds very comfortable. Staff all helpful and cleaning was a good standard. Small pool and decent Gym on top floor. Good option and we really enjoyed our stay here.
Stayed 4 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Stayed 5 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service

Nice & Convenient Hotel

Lovely hotel with friendly staff (Jason was ant the front desk), and service. The hotel is probably a little bit outdated and some upgrade might help. Hotel location is really convenient, right next to airport bus A10 line and HKU MTR station. I stayed here 4-5 times and still love this area!
Stayed 4 nights in Feb 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Staff is excellent. Hotel is functioning and clean. Great area. Loved it for the price.
Stayed 1 night in Feb 2025

8/10 Good

Jianneng

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael, Kingston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul, orchard park

Stayed 2 nights in Feb 2025

10/10 Excellent

king man

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and room clesn
Stayed 6 nights in Feb 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Smelled very bad. Bad shower and bad smell in bathroom
Stayed 3 nights in Feb 2025

6/10 Okay

Pui Ling Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Old fashioned
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room perfect with everything provided for a week’s stay
Stayed 6 nights in Jan 2025

8/10 Good

Edward

Travelled with partner
Liked: Amenities
Excellent staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew John

Stayed 3 nights in Jan 2025

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Yes, I like it. Near to MTR stations and many good restaurants around it.
Stayed 7 nights in Jan 2025