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Staybridge Suites Houston Willowbrook by IHG

3.0 star property
3-star hotel near Heron Lakes Golf Course

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Photo gallery for Staybridge Suites Houston Willowbrook by IHG

Exterior
Point of interest
Lobby
Exterior
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Kitchen
  • Pool
  • Pet-friendly
  • Parking included

Explore the area

View in a map
10750 N Gessner Rd, Houston, TX, 77064
  • Place, Heron Lakes Golf Course
    ‪7 min walk‬
  • Place, Sam Houston Race Park
    ‪10 min walk‬
  • Place, Willowbrook Mall
    ‪3 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility, Accessible Tub)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Accessible Bathtub, Kitchen (Mobility, Accessible Tub)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

7.0 out of 10
Good
(4 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Kitchen

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 Queen Bed, Kitchen

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, Kitchen

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, Kitchen

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Kitchen

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Kitchen

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Houston

In Houston .Stay at this Houston hotel and you'll be within half a mile (1 km) of Heron Lakes Golf Course and 2 miles (3 km) of Sam Houston Race Park. Willowbrook Mall and Houston Methodist Willowbrook Hospital are also within 3 miles (5 km).

What's nearby

  • Heron Lakes Golf Course - 7 min walk - 0.6 km
  • Sam Houston Race Park - 10 min walk - 0.9 km
  • Willowbrook Mall - 3 min drive - 5.2 km
  • Houston Methodist Willowbrook Hospital - 4 min drive - 7.1 km
  • Vintage Park - 9 min drive - 13.0 km

Getting around

  • Houston Station - 25 min drive
  • George Bush Intercontinental Airport (IAH) - 27 min drive

Restaurants

  • ‪Taqueria and Snow Cones - ‬3 min drive
  • ‪Hickory Hollow Restaurant and Catering - ‬3 min drive
  • ‪El Refu Tex Mex - ‬4 min drive
  • ‪Bavarian Cakery - ‬5 min drive
  • ‪First Watch - ‬3 min drive

About this property

Staybridge Suites Houston Willowbrook by IHG

3-star hotel near Heron Lakes Golf Course
Staybridge Suites Houston Willowbrook by IHG offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 450 square feet (41 square meters) and includes conference space. A library, a terrace, and barbecue grills are also featured at the business-friendly Staybridge Suites Houston Willowbrook by IHG. Free self parking is available.

This 3-star Houston hotel is smoke free.

  • 114 guestrooms or units
  • 4 levels
  • 450 sq ft of conference space
  • 41 sq m of conference space
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
Staybridge Suites Houston Willowbrook by IHG offers 114 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 42-cm LCD televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

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Exterior

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Property amenities

Family friendly

  • DVD player
  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Pool gate
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-cm LCD TV with premium satellite channels
  • DVD player

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 15 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation.

We should mention

  • The seasonal pool will open in April and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Houston Staybridge Suites
Staybridge Suites Houston
Staybridge Suites Houston Willowbrook
Staybridge Suites Willowbrook
Staybridge Suites Willowbrook Aparthotel
Staybridge Suites Willowbrook Aparthotel Houston
Staybridge Suites Willowbrook Houston
Staybridge Suites Houston-Willowbrook Hotel Houston
Staybridge Suites Houston Willowbrook Aparthotel

Staybridge Suites Houston Willowbrook by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 200 out of 369 reviews
Rating 8 - Good. 89 out of 369 reviews
Rating 6 - Okay. 39 out of 369 reviews
Rating 4 - Poor. 14 out of 369 reviews
Rating 2 - Terrible. 27 out of 369 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Claudio

Stayed 1 night in Jun 2025

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was out of service for our entire 10 day stay kids really disappointed
Stayed 12 nights in Jun 2025

8/10 Good

Ray

Stayed 1 night in Jun 2025

10/10 Excellent

Virginia

Stayed 3 nights in May 2025

10/10 Excellent

Jose E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience staying at the hotel,we have been staying at these hotels for a while and they are really good
Stayed 1 night in May 2025

2/10 Terrible

Nashara

Disliked: Staff & service
Stayed 1 night in Apr 2025

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Smelly

Front desk was very friendly, however when we first entered the hotel, there was a very nasty smell; like vomit and that smell was all throughout the elevator. Our room, 326, carpets were very nasty. The fridge did not work well very noisy, and the shower curtain was no help in keeping the water off the floor. Would not go back
Stayed 4 nights in Apr 2025

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a great experience

Stay was not so great. We travel alot for baseball and this was by far the worst stay. I used the restroom and there was hair on the walls of the restroom. Shower pipes didn’t work without screeching the whole time. We unloaded our stuff from the car to enter on the side of the hotel and the keypad didn’t work. Once we finally got in the building we went up the stairs with our stuff and our key didn’t work to the room. We had to go back down to the lobby.
Stayed 1 night in Mar 2025

10/10 Excellent

Kendriea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
To the lady that checked me in on Saturday; with the beautiful blue eyes; please forgive me for not getting your name; again thank you!! Keep being a blessing.
Stayed 1 night in Apr 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Anna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a safe location and front desk staff were friendly and nice. The only complaint was the cleaning service staff kept knocking at our door since before 9 am and checking every hour, even though check out was until 12 pm.
Stayed 1 night in Mar 2025

10/10 Excellent

Elias

Stayed 1 night in Mar 2025

2/10 Terrible

Joyce

Disliked: Cleanliness

2/10 Terrible

Joan M

Disliked: Cleanliness, staff & service, property conditions & facilities
Police cars all over the entrance and inside the lobby, elevators, etc. Children of guests running rampant through the halls. The check-in clerk stated that the rooms were vandalized and destroyed and police had been there for four hours. My friends and I canceled our reservations and left.
Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Stayed 3 nights in Jan 2025

10/10 Excellent

Donna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 3 nights in Jan 2025

10/10 Excellent

Kelly, Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet Professional and friendly staff
Stayed 1 night in Dec 2024

8/10 Good

LaTesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Tanna

Stayed 3 nights in Oct 2024

10/10 Excellent

Tanna

Stayed 3 nights in Oct 2024

10/10 Excellent

SHABANA MARY

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the property. The location was very convenient to go to the airport and was very close to the shopping mall .
Stayed 2 nights in Nov 2024

8/10 Good

Tesha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Rebecca

Stayed 1 night in Nov 2024

6/10 Okay

Jacqueline

Travelled with family, Business traveller
Liked: Staff & service, amenities
Staff was very friendly and helpful but room had bugs …
Stayed 2 nights in Nov 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly. Suites are sufficiently clean. Could stand a little more dusting. The only complaint that I truly have is that there’s dog poop everywhere. That definitely needs to be picked up. Nobody wants to step in poop and bring it into their rooms.
Stayed 2 nights in Oct 2024