Ratings based on 611 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.0 Service & staff
3.2 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 10, 2023 on Expedia
They do the best that they can. Kudos
Comment from Hotel Management
Nov. 11, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We truly appreciate your feedback; we will keep working hard and hope to welcome you again.Thank you
by A traveller
Posted Oct. 22, 2023 on Hotels
Comment from Hotel Management
Oct. 24, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We truly appreciate your feedback; we will work hard to provide good service and hope to welcome you again.Thank you
by A traveller
Posted Oct. 13, 2023 on Expedia
Obvious money laundering - the place was literally empty with not more than 2 room occupied on every floor and they told us it was fully booked, placed next to the entry door on the first floor that did not open even once between 9pm and 6am. I think we were alone on the whole floor. Beds were clean but the place is literally falling apart. There was nothing there beyond place to sleep and i paid $227/night. Niagra in 4 stars with breakfast, good coffee machine and very decent room was $200 all in the week prior
Comment from Hotel Management
Oct. 15, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We are extremely sorry that you were unhappy with your stay. We will do our best to resolve the issue you experienced. We value your feedback and will take into consideration for a wishful opportunity to welcome you again.We truly apologize for the inconvenience.Thank you
by A traveller
Posted Oct. 13, 2023 on Expedia
The place was clean and tidy. The room has a beautiful sliding door that allowed exit to the street and outdoor parking.
The door was not locked and could not be locked. That is a concern for a solo woman traveller!
The bathroom sink was not draining well. This can be improved easily.
Other than that, a lovely place, just off of Highway 11.
Comment from Hotel Management
Oct. 13, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience; we will work hard to resolve the issues you experienced. We appreciate your feedback and hope to welcome you again.Thank you
by A traveller
Mouse in the room
Posted Oct. 10, 2023 on HotelsThe room wasn’t clean and there is mouse in the room
Comment from Hotel Management
Oct. 10, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We are extremely sorry that you were unhappy with your stay. We will do our best to fix the issue you experienced. We value your feedback and will take into consideration for a wishful opportunity to welcome you again.We sincerely apologize for the inconvenience.Thank you
by A traveller
Posted Oct. 9, 2023 on Expedia
There was only one person who denied our request of extra blanket. Terrible place to stay. Everything was out of service there. No amenities. Smelly washrooms.
Comment from Hotel Management
Oct. 9, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We are extremely sorry that you were unhappy with your stay. We will do our best to resolve the issue you experienced. We value your feedback and will take into consideration for a wishful opportunity to welcome you again.We truly apologize for the inconvenience.Thank you
by A traveller
Posted Oct. 8, 2023 on Expedia
This hotel should be completely renovated.
We suspected mice presence
Comment from Hotel Management
Oct. 27, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We are extremely sorry that you were unhappy with your stay. We will do our best to resolve the issue you experienced. We value your feedback and hope for a wishful opportunity to welcome you again.We truly apologize for the inconvenience.Thank you
by A traveller
Posted Oct. 8, 2023 on Expedia
Wear and tear showed on the property and in the room but overall the stay was good.
Comment from Hotel Management
Oct. 9, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We truly appreciate your feedback; we will work hard in the improvement that needs to be done in the rooms and hope to welcome you again.Thank you.
by A traveller
Posted Oct. 7, 2023 on Expedia
Very unprofessional receptionist
Each time he raises voice at me
Very terrible communication
I don’t recommend it to anyone please
Thanks
Comment from Hotel Management
Oct. 7, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,In our humble request and in our defense we as the management of this property would like to recommend you book another hotel for your next stay. You have stayed with us for the second time. The room you booked was a two queen size beds and the number of guest arrived and stayed were more than the limit for that room size. However, we allowed you to stay. But after you checkout the condition of the room was such that you moved all the furniture and damaged the property of the hotel and yet we did not charge you for it. Moreover, it is very embarrassing to explain the condition of the bathroom over a review . Therefore, thank you for staying with us for the last time.Thank you
by A traveller
Posted Oct. 5, 2023 on Expedia
Staff was friendly. Rooms were good. Clean, no smell.
The only thing was the door that accessed the parking lot had no lock so anyone that wasnt staying there could essentially walk around the hotel, there was no staff at front desk from 11pm to 7am. But overall decent stay
Comment from Hotel Management
Oct. 5, 2023 by Red Maple Inn & Suites, Hotel Management
Dear Guest,We truly appreciate your feedback; we will work hard in the improvement that needs to be done and hope to welcome you again.Thank you.
