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SureStay Plus Hotel by Best Western Jackson

2.5 star property
Jackson guestrooms with comfy beds

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
1 bedroom, pillowtop beds, in-room safe, iron/ironing board
Exterior
Business centre
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Casey Jones Village
    ‪3 min walk‬
  • Union University
    ‪19 min walk‬
  • Old Hickory Mall
    ‪3 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Jackson

In shopping district.You'll be steps from Music Highway Crossroads and a 5-minute walk from Casey Jones Village. Union University and North Hospital are also within 3 miles (5 km).

What's nearby

  • Casey Jones Village - 3 min walk - 0.3 km
  • Union University - 19 min walk - 1.7 km
  • Old Hickory Mall - 3 min drive - 2.5 km
  • North Hospital - 3 min drive - 3.2 km
  • West Tennessee Healthcare Sportsplex - 7 min drive - 9.0 km

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Cheddar's Scratch Kitchen - ‬20 min walk
  • ‪Brooks Shaw's Old Country Store & Restaurant - ‬5 min walk
  • ‪Logan's Roadhouse - ‬5 min walk

About this property

SureStay Plus Hotel by Best Western Jackson

Jackson guestrooms with comfy beds
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

  • 48 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Front desk (24 hours)
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

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  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in October.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Reviews

SureStay Plus Hotel by Best Western Jackson Reviews

7.0

Good

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 196 out of 763 reviews
Rating 8 - Good. 226 out of 763 reviews
Rating 6 - Okay. 151 out of 763 reviews
Rating 4 - Poor. 96 out of 763 reviews
Rating 2 - Terrible. 94 out of 763 reviews

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quite adequate if you just need a place to sleep. Parking was safe and easy as was check in. Breakfast was continental style and served its purpose for us. A little older motel and it could use some routine care, but a good place and value.
Stayed 1 night in Sep 2025

8/10 Good

William

Stayed 2 nights in Jun 2025

6/10 Okay

Teresa and Brett

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall good experience that served it's purpose, however room was a little outdated.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay staff very professional. Highly recommend this hotel to all my friends.
Stayed 2 nights in Jun 2025

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking great staff
Stayed 1 night in Jun 2025

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
A very nice hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon, BREA

Stayed 1 night in Jun 2025

8/10 Good

Jo

Liked: Cleanliness, amenities, property conditions & facilities
The people were great
Stayed 1 night in Jun 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised at parking entry rather than internal hallway entry. Limited green space to walk the dog. Bathroom fan very noisy. Staff was extremely and friendly and accommodating. Room was clean.
Stayed 1 night in Jun 2025

8/10 Good

LaVene

Liked: Cleanliness, staff & service, room comfort
Overall very nice
Stayed 1 night in Jun 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Kelly

Liked: Amenities
So close to food and other things I needed for my trip. Quiet and felt safe.
Stayed 1 night in Jun 2025

10/10 Excellent

Gaynell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean quiet
Stayed 1 night in May 2025

6/10 Okay

Marta, Waynesboro

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This sounded like a hotel but it was a motel with only access from outside and upstairs making it difficult for mobility challenged adults. The room had a pungent marijuana smell despite being “non-smoking”. It was clear that improvements have been made to the property to enhance the experience, but it could use an updated listing to properly set expectations when booking.
Stayed 1 night in Jun 2025

10/10 Excellent

judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby and breakfast area was clean and welcoming. The employee, Sagar, was super helpful and friendly throughout the evening! Our group of 4 played cards in the breakfast area later and he even offered to make us a fresh pot of coffee. There were apples on the table for a snack, and he even us a taste of his supper, which was a foreign cuisine to us, and smelled so good. It was from a restaurant that was within walking distance. We had eaten at another place across the street called The Old Country Store. Had Ruby’s Cafe and 2 other places beside it to eat, including an Olde Ice Cream Shoppe. Gift shop and Candy Store! Walk around Casey Jones Train Museum and his old house, and many other shops to visit around it. I would stay there again just to have more time to walk around that area. Busy intersection and lots of traffic, (only bad comment) but even had a TRAIN, up on a Telephone pole. lol New management, at least the one we met, is doing a great job! Oh, and the pool was even open and clean. The free breakfast was a hot buffet too. Different hot items throughout the week, and always waffles..
You could spend a couple hours in here, which is just across the street..
Stayed 1 night in Jun 2025

10/10 Excellent

Devin

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in May 2025

8/10 Good

Karina

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The trash in my room had not been taken out from the last guest. Other than that it was a good place to stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff
Stayed 1 night in May 2025

8/10 Good

La'Javeon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeff

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Last

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff respects privacy was very friendly bed was comfy
Stayed 2 nights in May 2025

8/10 Good

Desmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, clean, up to date, & price was reasonable.
Stayed 2 nights in May 2025

6/10 Okay

Kalin

Disliked: Cleanliness, property conditions & facilities, room comfort
Seems like the properly was recently bought by a private owner. Room was fine not really what I expected for over $100 a night. Ok stay.
Stayed 1 night in May 2025

10/10 Excellent

jing

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025