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Best Western Jacksonville Inn

2.5 star property
Enjoy free buffet breakfast at this Jacksonville hotel

Choose dates to view prices

Photo gallery for Best Western Jacksonville Inn

Egyptian cotton sheets, premium bedding, in-room safe, desk
Indoor pool
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Gym
  • Pet-friendly
  • Free WiFi

Explore the area

Map
1659 S Jackson Street, Jacksonville, TX, 75766
  • Lake Jacksonville
    ‪1 min drive‬
  • Nichols Green Park
    ‪2 min drive‬
  • Mud Creek Off-Road Park
    ‪10 min drive‬
  • Tyler, TX (TYR-Pounds Regional)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Private spa tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Private spa tub

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Jacksonville

In Jacksonville .You'll be within half a mile (1 km) of Lake Jacksonville and 2 miles (3 km) of Nichols Green Park with a stay here. Bolton Park and UT Health Jacksonville are also within 2 miles (3 km).

What's nearby

  • Lake Jacksonville - 1 min drive - 0.0 km
  • Bolton Park - 2 min drive - 1.9 km
  • UT Health Jacksonville - 2 min drive - 2.3 km
  • Nichols Green Park - 2 min drive - 1.9 km
  • Mud Creek Off-Road Park - 10 min drive - 9.9 km

Getting around

  • Tyler, TX (TYR-Pounds Regional) - 42 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Whataburger - ‬2 min drive
  • ‪Beverly's Country Cafe - ‬2 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Rancho Grande - ‬2 min drive

About this property

Best Western Jacksonville Inn

Enjoy free buffet breakfast at this Jacksonville hotel
Best Western Jacksonville Inn offers its guests an indoor pool, a hot tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. The business-friendly Best Western Jacksonville Inn also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this Jacksonville hotel.

  • 53 guestrooms or units
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • 1 conference room
Best Western Jacksonville Inn offers 53 air-conditioned accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

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Exterior

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  • Breakfast included
  • Pet-friendly
  • Parking included
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includes taxes & fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • 4G LTE smartphone data speed
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Smartphone
  • Unlimited free smartphone calls
  • Unlimited smartphone data usage
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 20.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • Late check-out fee: USD 20.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Executive Inn Jacksonville
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Best Western Jacksonville Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 225 out of 458 reviews
Rating 8 - Good. 133 out of 458 reviews
Rating 6 - Okay. 51 out of 458 reviews
Rating 4 - Poor. 23 out of 458 reviews
Rating 2 - Terrible. 26 out of 458 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tracy

Stayed 1 night in Feb 2025

8/10 Good

carol

Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it all very friendly helpful clean room awsome breakfest and pool and hot very nice pool was warm felt great ill come stay again thank yall keep ur greatwork up
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 2 nights in Jan 2025

6/10 Okay

Natalia

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
I recently stayed at this hotel, and unfortunately, my experience was not up to expectations. I booked a room with a king-size bed, but the bed felt more like a queen, which was disappointing. Additionally, I paid extra for a jacuzzi room, only to discover that the jacuzzi didn’t work. When I turned on the jets, the water was filthy, which was very unsettling. When I approached the front desk to address the issue, I was informed that the jacuzzi leaks and had not been used in a long time, which is why the water was dirty. Despite requesting a room change, my request was denied. The front desk attendant was polite and professional but unable to resolve the issue because they didn’t have the proper access to make changes without a manager present. Overall, while the staff was courteous, the room issues and lack of resolution left me disappointed. I wouldn’t recommend paying extra for amenities that aren’t functional, and I hope the management addresses these problems for future guests.
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility was outstanding
Stayed 1 night in Dec 2024

4/10 Poor

Jennifer, Orlando

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like chlorine, only rooms on 3rd floor, no elevator
Stayed 1 night in Dec 2024

4/10 Poor

Paden

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were no good covers on the bed. There were roaches in the room and the pillows were throw pillows for sleeping. Overall not a good experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nathan

Stayed 1 night in Nov 2024

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival was told the pool was heated its not the jets in the hot tub didnt work it was warm but no jets the phones at the pool and in my room did not work. The ice machine on the bottom floor was out so had to go to second floor for ice but the elevators were out so i had to take the stairs. Around 830 the neighbor kept knocking on the wall and my kids were freaking out so i couldnt call so had to walk to the front desk to let them know and the lady just looked at me like what do you want me to do and claimed they werent back yet as if no one was in there. But i digress we stayed the night and in the morning i go to breakfast excited for the biscuits and gravy but the bicuits were like cardboard and the gravy was coagulated as if it had sat in the container for days so i stuck with coffee and finally as im packing up to leave my son playing in the floor i notice a spider coming from the ceiling about to drop right on his head. Luckily I got it before it got him. At checkout there was a new lady she was very rude as i am trying to explain some of the things they need to fix such as the phones and outlets. When did hotel living become acceptable to trailer park life? Its never perfect but wow i would not reccommend best western to anyone after this experience.
Stayed 1 night in Nov 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was ok, taken care quickly as we arrived. Breakfast was not that great, but ok. All was clean and room was nice and big.
Stayed 1 night in Nov 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s been nice each time we stay at this best western that’s way we keep coming back whenever we’re in Jacksonville
Stayed 1 night in Nov 2024

4/10 Poor

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Continental Breakfast, just some toast no peanut butter and eggs super lacking in breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Stayed 5 nights in Sep 2024

10/10 Excellent

Darcy

Travelled with partner
Staff was excellent, clean rooms, and AWESOME breakfast
Stayed 1 night in Sep 2024

6/10 Okay

House

Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort

Terrible breakfast

The stay was fair. We chose Best Western over other hotels due to our previous experiences. The Best Western in Jacksonville, TX was disappointing due to their breakfast. At check-in I did ask if they had a hot breakfast. Sunday morning we found less than appealing scrambled eggs and diced potatoes. I did not recognize the meat, maybe square sausage, (nothing was labeled.) The sliced bread looked dry, and the bagels were somehow soggy. There was no fresh fruit, or oatmeal (not even instant oatmeal.) The only tea bags were opened generic. My breakfast consisted of waffle and yogurt. I was so disappointed.
Stayed 1 night in Aug 2024

6/10 Okay

Hector

Business traveller

Not sure about this place

Nice hotel but had a dirty towel, I didn’t notice till after I used it which was kinda gross and a dirty bed cover I also didn’t realize a $150 incidental fee applied to my debit card
Stayed 1 night in Aug 2024

2/10 Terrible

Lisa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I booked 2 rooms. The rooms smelled musty with a strong odor of weed. One of the rooms, the bathroom had not been cleaned. There looked like dried vomit on and around the toilet. The other room had dirty sheets, there was spots of what appeared to be blood on the pillowcase and brown stained on the sheets. I let the gentleman at the counter know that the rooms were dirty. He said he would send so done. We left the hotel to get food, upon returning the rooms had not been cleaned, we left the hotel and requested a refund for the 2 nights I had booked. They said that since we booked through Expedia, we would need to co tact Expedia for the refund. That was July 4th, today is the 19th of July. Still waiting to hear. Expedia said they would email me, I haven’t heard back.
Stayed 2 nights in Jul 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. I didn't realize that it was going to be a handicapped accessible room and that was hard for plug in's etc. but it was a nice stay
Stayed 3 nights in Jul 2024

2/10 Terrible

Randy

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Roach on mirror, toilet did not flush(water was turned off at the tank; turned it on and flushed toilet). Toilet seat fell off. Had to close the door to the bathroom because of the tank noise. Breakfast was put away before allotted time. Asked for utensils at dinner time and was give an unwrapped spoon and non matching knife. Asked for napkins and was given someone’s left over Jersey Mike’s sandwich napkins. It is not a $100 night hotel.
Stayed 2 nights in Jul 2024

4/10 Poor

Angela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The smell of marijuana was in the elevator and the downstairs hallway that had the door propped open, every time we used it. The free breakfast was not refilled, even when there was still an hour and a half left for the breakfast time. Not staying there again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services: very good and friendly people. Everything I requested, it was promptly giving. Very clean.
Stayed 3 nights in Jun 2024

2/10 Terrible

Therssia

Room was clean and staff member was helpful
Stayed 1 night in Jun 2024