2/10 Terrible
Ian
Travelled with partner
Oct 4, 2025
Liked: Amenities
Disliked: Staff & service
Arrived a bit early and room wasn't ready which was perfectly fine. However the reception staff were far from helpful and not couteous at all.
Returned to the hotel at the time given by the reception staff to be told the room was still not ready. No appologies, no offer to do anything to help. Just dull and gloomy reception once again.
Unfortunately this establishment itself is very nice but is terribly let down by the staff.
Once we did get our room allocated we wheeled our luggage towards our room only to be confronted by a cleaner and his trolley in the middle of the hall right outside our room, no offer to move he just barged past us like we weren't there.
The major problem we encountered was the lack of organisation and crowd control in the front entrance and foyer area. On several occasions when attempting to enter or leave we were cut off by a huge number of unorganised people and luggage totally blocking the entrance and foyer and not one of them with any decency to move out of the way to allow access.
We had a great room with a balcony that was unfortunately totally useless as the constant stream of tour buses that pull up in the pickup/drop off area at reception would leave the engines idling for extended periods that let exhaust fumes ruin any chance of using the balcony or leave the door open.
On our second day both door keys failed so another trip to reception to have the reprogrammed with not even a simple "sorry" offered. Nice hotel let down by the staff!
Ian
Stayed 2 nights in Oct 2025
