2/10 Terrible
Michael
Aug 17, 2025
Disliked: Staff & service, room comfort
Avoid like the plague
We came as an emergency booking for our grandmothers funeral all the way from Miami. We had booked 2 rooms but one person was unable to make the trip so we only needed one room. We called and called but nobody bothered picking up the phone. When we got there we told them that and the receptionist looked at the computer and confirmed there was only one room in our reservation. We were also told that for a fee we can get a late checkout since our flight back 2 days later was at midnight. At checkout despite rooms available in virtually EVERY category on Hotels.com that night she tells us there are no rooms available to allow a late checkout and they start banging on our door at 11:05 am to throw us out waking up my grieving wife who had trouble falling asleep until 5am.
Then to top it off after checkout we see a charge for the second room! After getting the run around from Hotels and the Reception ( each telling me the other one is responsible and the hotel central not picking up the phone) we still got nowhere. This while here for a funeral.
I do not like being lied to. My family has stayed at this place before and I have made it my mission to not have any of them ever come again! If you like being lied to and aggravated this is the place for you. If you want an honest place to stay- clean and comfortable go anywhere else!
Michael
Stayed 2 nights in Aug 2025
