Ratings based on 976 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 9, 2024 by Guest service Agent, Hotel Management
Dear Isabelle,Thank you so much for your kind review. Your feedback means a lot to us as it helps us to identify areas that need improvement. On the other hand, please be assured that we are and will continue to enhance our services and staff performance so we can provide an enjoyable stay for you.Nonetheless, please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. We hope to have an opportunity to serve you again in the near future.Best regardsGuest service manager
by A traveller
Posted Jan. 10, 2024 on Expedia
They need to equip rooms with Microwaves for convenience sake.
They should work on Breakfast too, they don't provide it for free.
Comment from Hotel Management
Feb. 9, 2024 by Guest service Agent, Hotel Management
Dear Patrick,Thank you for your feedback. We are sorry to know that the stay was not up to your expectations. Please be assured that we take your review very seriously as it helps us to identify areas of improvement. We apologize that our shortage of microwaves impacted your stay. We actually have a limited quantity of microwaves in house; however, we do provide microwave to guest's room upon request. We also don't provide guests with free Continental breakfast since the rate for breakfast-included reservations is different (which is normally CAD20+ depending on the quantity of guests). Nonetheless, we appreciate that you chose and stayed with us. We hope to have a chance to host and win you back with better service and staff performance. In addition, please don't hesitate to let us know if you have any advice on how we can make your experience more memorable for your future stay. Best regardsGuest service agent
by A traveller
Posted Dec. 18, 2023 on Hotels
Was a great stay.
Comment from Hotel Management
Feb. 9, 2024 by Guest service Agent, Hotel Management
Dear guest,We would like to thank you for your kind review! We would like to inform you that we are and will continue to better our service to best-serve you every time you choose to stay with us.On the other hand, we acknowledge that there is room for improvement. Therefore, please do not hesitate to let us know what should have been done during your stay or should be implemented for your future stay to make your experience more enjoyable.Once again, we appreciate your feedback as it means significantly to us in terms of service and staff performance enhancement. We hope to have the opportunity to serve you again.Best regardsGuest service agent
by A traveller
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Feb. 9, 2024 by Guest service Agent, Hotel Management
Dear guest Hideaki,We would like to thank you for the kind review. Your feedback is very important to us as it helps us identify areas that need improvement. Please be assured that we are and will continue to enhance our services in order to give you the most enjoyable experience staying with us.Nonetheless, please feel free to let us know if you have any advice on how we can make your stay more memorable.Best regardsGuest service agent
by A traveller
Posted Dec. 8, 2023 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Guest service Agent, Hotel Management
Dear guest Dmytro,Thank you for your kind review. We are happy to hear that you enjoy your stay with us. Your feedback is extremely valuable for us in terms of service and staff performance enhancement. We would like to assure you that we are continuously working on improving our service to provide our dear guests with exceptional experience every time. Once again, thank you for sparing your time to leave us a review; and we hope to have a chance to welcome you back to our hotel in the near future.Best regards,Guest service agent
by A traveller
Posted Dec. 3, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by Guest service Agent, Hotel Management
Dear Jim,Thank you for sparing your time to leave us a review. It means significantly to us in terms of service and staff performance enhancement. Please be assure that we are continuing to improve our service to provide our guests with unforgettable experience. Please feel free to let us know areas you think should be improved to make your stay more comfortable.Best regardsGuest service agent
by A traveller
Posted Nov. 10, 2023 on Hotels
Comment from Hotel Management
Nov. 13, 2023 by Guest service Agent, Hotel Management
Dear Bolarinwa,Thank you for your kind review. We are happy to hear that you enjoy your stay with us. Your feedback is extremely valuable for us in terms of service and staff performance enhancement. We would like to assure you that we are continuously working on improving our service to provide our dear guests with exceptional experience every time. Once again, thank you for sparing your time to leave us a review; and we hope to have a chance to welcome you back to our hotel in the near future.Best regards,Guest service agent
by A traveller
Posted Oct. 17, 2023 on Expedia
It’s awesome place to stay
Comment from Hotel Management
Oct. 20, 2023 by Guest service Agent, Hotel Management
Dear Sophia,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. Besides that, we are happy to know that you were satisfied with the experience you had at our property.Also, we want to assure you that, we are continually working on enhancing our guest experiences, providing memorable stay, and making sure that all of our Hilton members feel appreciated.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you.Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent
by A traveller
Posted Oct. 16, 2023 on Expedia
The location is fine, easy access to anything downtown but like so many of our communities across this country the homeless hanging around even in the parking lot asking for handouts is annoying.
We stayed in room 501 and there is an annoying drip or expansion/contraction of piping that just doesn't go away. Lasted all night.
Breakfast in the restaurant was okay.
Comment from Hotel Management
Oct. 20, 2023 by Guest service Agent, Hotel Management
Dear Harold,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement.We apologize for any convenience you experienced during your stay at our property. We will work with our maintenance team and get the dripping sound figured out as soon as possible. Also, we want to assure you that, we are continually working on enhancing our guest experiences.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you. Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent
by A traveller
Posted Oct. 10, 2023 on Hotels
Comment from Hotel Management
Oct. 12, 2023 by Guest service Agent, Hotel Management
Dear Shakti,Greetings from Doubletree by Hilton Kamloops.Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback as it is extremely important to us in terms of service and staff performance improvement. Besides that, we are happy to know that you were, overall, satisfied with the experience you had at our property.Also, we want to assure you that, we are continually working on enhancing our guest experiences, providing memorable stay, and ensuring that you feel valued as a Hilton Honor member.Once again, we would like to thank you for your feedback and providing us an opportunity to serve you.Looking forward to welcoming you back to our property in the future.Best regardsGuest service agent
