Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2024
Our room was pretty dirty, the remote had food all over it and it was sticky, there were cobwebs, and our room was right by the elevator and vending machine and I felt like it may as well have been in our room. It was so loud!
Commentaires de Gestion de l’hôtel
25 mai 2024 par Manager, Gestion de l’hôtel
Hello Rebecca,We appreciate you sharing feedback about your recent stay with us. We apologize for falling short of your expectations in terms of cleanliness and noise levels. Your comments will be shared with our team for their review and improvement. We hope you will consider staying with us again to experience the changes that have been made.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Manager, Gestion de l’hôtel
Hello Joao victor,Thank you for sharing your feedback with us. We appreciate your insights and will pass them along to our management team for review and consideration. We always strive to improve our guests' experiences and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Janet,We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have from your recent visit. We look forward to welcoming you back in the future.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Getting in and out of the hotel was easy. However the hallways were SOO loud at all hours of the night and my room had no hot water
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Manager, Gestion de l’hôtel
Hello Amy, We apologize for the noise disturbances and inconvenience you experienced during your stay. We appreciate your feedback and will address this with our team to ensure a comfortable stay for our guests in the future. If you have any further concerns, please reach out to our management team directly.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello Shawn,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience. We look forward to hearing from you soon.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
The smoking in other rooms was so horrible. It smelled awful in our room all night. We will not be going back.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Manager, Gestion de l’hôtel
Hello Amy, We're sorry to hear about your experience. Our team works hard to enforce our non-smoking policy, so we're disappointed to learn of this. We appreciate your feedback and will address this issue accordingly to ensure a comfortable stay for all our guests.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Friendly check in. Room was super clean. Very pleased. Bathroom and shower very small. But clean.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Manager, Gestion de l’hôtel
Hello Toby,We appreciate your positive feedback on our check-in process and cleanliness standards. Should you have any further concerns or feedback, we encourage you to reach out to our management team directly.
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Fine
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Manager, Gestion de l’hôtel
Hello Mitch,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your recent stay. We value your input and will use it to improve our services for future guests. If you have any additional concerns, please don't hesitate to reach out directly to our management team.
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Manager, Gestion de l’hôtel
Hello Jeba,Thank you for choosing to stay with us! We appreciate your positive rating and hope you had a pleasant stay. If you have any further comments or suggestions, feel free to reach out to us directly. We value your feedback and always strive to improve our services to provide a truly exceptional experience.
par un voyageur
Just a rude clerk with no customer service sense
Publié le 3 janv. 2024 sur HotelsDesk clerk was extremely rude, tried to convince me that I had not advised him about having a dog during check in, despite witnesses who heard me say so. After that, every interaction was rude and looking for problems.
Other than that, all was well. Bed and pillows were luxurious, room was clean, heat worked fine, no problems.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Manager, Gestion de l’hôtel
Hello Magdelene, We regret to hear about your experience with our desk clerk and apologize if you felt their behavior was inappropriate. We appreciate your positive feedback regarding the comfortable bed, luxurious pillows, clean room, and well-functioning heat. Should you have any further concerns, please feel free to reach out to our management team directly for further assistance.
