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El Dorado Seaside Palms Spa Resort-all Inclusive

5.0 star property
Adults-only beachfront hotel with 5 outdoor pools

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Photo gallery for El Dorado Seaside Palms Spa Resort-all Inclusive

Sports facility
11 bars/lounges, 3 poolside bars
11 bars/lounges, 3 poolside bars
On the beach, sun loungers, beach umbrellas, beach towels
Sports facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • All-inclusive
  • Room service
  • Housekeeping

Explore the area

View in a map
Km 95 Carr Cancun - Tulum Kantenah L2, Kantenah, ROO, 77710
  • Place, Akumal Beach
    ‪9 min drive‬
  • Place, Yal-ku Lagoon
    ‪12 min drive‬
  • Place, Half Moon Bay
    ‪12 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Swim Up Junior Suite

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Premium Junior Suite

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Junior Suite

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Beachfront Junior Suite

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Kantenah

On the beach.You'll be within 9 miles (15 km) of Akumal Beach and 12 miles (20 km) of Half Moon Bay. Yal-ku Lagoon and Riviera Maya Golf Club are within 12 miles (20 km).

What's nearby

  • Cenote Azul - 5 min drive - 5.7 km
  • Xpu-ha Beach - 7 min drive - 6.0 km
  • Akumal Beach - 9 min drive - 10.6 km
  • Yal-ku Lagoon - 12 min drive - 8.8 km
  • Half Moon Bay - 12 min drive - 12.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 80 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬9 min drive
  • ‪La Hacienda - ‬9 min drive
  • ‪Lobby Bar White Sand - ‬10 min drive
  • ‪Helios Restaurant - ‬12 min drive
  • ‪Kantenah Lobby Bar - ‬9 min drive

About this property

El Dorado Seaside Palms Spa Resort-all Inclusive

Adults-only beachfront hotel with 5 outdoor pools
El Dorado Seaside Palms Spa Resort-all Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At El Dorado Seaside Palms Spa Resort-all Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 11 bars/lounges. This all-inclusive hotel also offers outdoor tennis courts, a health club, and a steam room. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Kantenah hotel.

  • 38 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 11 bars or lounges
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
El Dorado Seaside Palms Spa Resort-all Inclusive offers 38 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels, DVD players, and pay movies. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Kantenah hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Náay Spa. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Personal motorized watercraft
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with premium satellite channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Dorado Seaside Palms Spa Resort-all Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

El Dorado Seaside Suites Palms Karisma Adults Todo Incluido
El Dorado Seaside Suites Palms Karisma Adults Todo Incluido
El Dorado Palms
El Dorado Seaside Palms Adults only All inclusive
El Dorado Palms By Karisma Adults Only All Inclusive
El Dorado Seaside Palms, Adults only All inclusive Hotel
El Dorado Seaside Palms, Adults only All inclusive Kantenah

Reviews

El Dorado Seaside Palms Spa Resort-all Inclusive Reviews

7.8

Good

8.2/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities
Rating 10 - Excellent. 6 out of 13 reviews
Rating 8 - Good. 3 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 2 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
I planned my vacation (girls trip) several months ago. I requested 2 rooms, double beds needless to say we were given KING BEDS. The upgrade for the inconvenience was a room on the 6th floor(my room was initially on the 4th floor)Making the best of a bad situation we decided to add an extra day. Needless to say the room request for an extra day was never made by the resort representative. We were left scrambling for a room which is why i turned to Expedia. The resort would not discount a downgraded room as compensation for there error. It was suggested by a resort Supervisor to check with Expedia or 3rd party booking company for a lower rate. The resort is BEAUTIFUL the compassion/service leaves ALOT to be desired. I
Stayed 1 night in Aug 2018

10/10 Excellent

Kathy & Glenn, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband & I stayed at Sensimar Seaside Suites & Spa from 3/24/18-3/30/18 & had the most wonderful, relaxing and pampered vacation ever! The staff from the moment of our arrival were very engaging & attentive. The grounds are beautiful and constantly maintained by all the wonderful staff working there.This is our 3rd stay at a Karisma property and we both agree this one is our absolute favorite! Our personal conceirge Ula was very friendly, personable and helpful making our dinner reservations ,spa appointments &just checking in to see how we were doing. I took morning yoga classes with Edgar who made everyone feel comfortable and at ease, outdoors just above the beach.We relaxed on the beautiful beach every day & were able to get a bali bed in a great spot. We were spoiled by Erbie ,our Beach Butler who always greeted us with the warmest smile and served us delicous appetizers throughout the day.The beach waitresses were awesome, always checking in to see if we would like a cocktail. We had delicous ,healthy & beautifully presented meals at every place we dined our entire vacation with wonderful staff. We had great breakfasts & awesome, attentive staff at the Beach Barbeque (Yobani) and Arrecifes (Alexis). We enjoyed delicious lunch meals at Boutique Burger and Beach BBQ. We had (2) very romantic and delicous Italian meals at Mia Casa (Jose) a very authentic Mexican dinner at La Carreta (Angel) & delicious Asain cuisine at Klay Talay. Gracias & we hope to return soon!!
Stayed 6 nights in Mar 2018

10/10 Excellent

ROGER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Una experiencia de relajación magnífica
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
El chef Juam Vargas excelente servicio. Y el camarero Erick trabajo excelente atencuin de todo el personal
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones y servicio, la comida muy buena
Stayed 4 nights in Mar 2019

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es increíble, el spa delicioso, la playa tranquila y hermosa. Y la comida y bebida es excelente
Stayed 2 nights in Nov 2018

8/10 Good

Xavier, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El dorado seaside suites

Nuestra habitacion muy cerca de la playa y aunque la suite contratada era "ocean front view" la vista era demasido reducida ya que estabamos en el primer piso y la vegetacion tapa mucho la vista de la playa y el mar, pero aun asi era bonita y poco usual. El personal esta sumamente bien entrenado siempre sonrien y siempre te saludan con un Hola, nunca pasa nadie frente a un huesped sin saludarlo; los meseros extremadamente atentos y amables en especial Abraham del restaurante junto a la alberca y la hostess tambien muy atenta. La calidad de la comida es mucho mejor que cualquier otro hotel "all inclusive" ya que aqui si aplican lo de "gourmet inclusive" el restaurante oriental de maravilla, en fin muy buna comida. La playa parece una alberca ya que no hay oleaje por los rompeolas que impiden que haya marea alta. la atencion de los meseros en la playa muy buena y bebidas premium. Es nuestro 4 viaje a El dorado y seguiremos yendo. Hay que estar muy atentos al momento de hacer la reservacion ya que el nuevo hotel que ellos mismos construyeron al lado le estan poniendo el mismo nombre "El Dorado Sea side suites" pero este es un hotel bastante feo, nada que ver con las instalaciones del original si es nuevo pero los espacios estan sumamente reducidos. Al hotel original le estan cambiando el nombre por el de "TUI Sensimar"
Stayed 4 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Pictures from Expedia are wrong. Stated with El Dorado Seaside Suites instead of Sensimar Apartements
Stayed 3 nights in Jan 2018

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel bien cuidado y limpio. La comida podía ser mejor. Le faltan meseros pues los que tienen, no son suficientes o les falta entrenamiento pues su servicio muy lento.