2/10 â Terrible
Prashanie
Voyage en famille
14 janv. 2025
Points faibles : PropretĂ©, service et personnel, commoditĂ©s et Ă©tat et installations de lâhĂ©bergement.
This was one of the worst hotel experiences Iâve ever had. The room itself was dirtyâstained bed sheets, no duvet - just a thin sheet, plugs falling off the walls with exposed wiring, clumps of dust and towels that were old and fraying at the edges. There wasnât even a bottle of water in the room.
The worst part? They gave us a room that was already occupied by another guest. Imagine walking into what you think is your room, only to find someone else already there. It was deeply embarrassing and unsettling, and yet there was no apology from the staff.
To add to the frustration, when I asked for a spare room key as I was sharing a room with a family member, receptionist told me sheâd already given one to the other guest and when I explained that I needed my own as I had a few plans on my own, she rolled her eyes before finally handing over a cardâbegrudgingly.
The corridors were pitch black, with no lighting whatsoever, making it dangerous to walk through. Worse still, the only way to get to the first floor was via an open staircase. When it rained, the floor became slippery, and with no warning signs, it was a complete hazard.
The entire experience felt unsafe, unprofessional, and deeply unpleasant. The standards of this hotel had gone downhill significantly.
Prashanie
Séjour de 1 nuit en janvier 2025