Note fondée sur 326 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 avr. 2024
I informed front desk that the handle on our sink to turn on/off the water came off and the base of the faucet moves around. We were there two nights and it never got fixed. Not a lot of hot water and low water pressure. Very noisy. When we walked in the room and earplugs was offered was the first sign we wouldn’t sleep Disappointed in Aloft. Won’t be back.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. I am sorry to hear about the issues you encountered during your stay at Aloft Knoxville West, especially with the broken sink handle, the lack of hot water, and the noise disturbances. This is certainly not the level of service and comfort we strive to provide.I apologize for the inconvenience caused by the sink not being repaired during your stay. We aim to address maintenance issues promptly, and it's clear that we fell short in this instance. Your feedback has been shared with our maintenance team to ensure these problems are resolved and do not occur again.Regarding the noise and water pressure, we understand how these issues can impact your overall experience, and I'm sorry for the discomfort it caused. Offering earplugs is intended to help guests sleep better, but we realize that it can be disappointing to need them at all.I appreciate your honest feedback and regret that your stay did not meet your expectations. We would like to regain your trust, and I hope you'll consider giving us another chance in the future. If there's anything we can do to make things right, or if you have further suggestions, we'd be grateful for the opportunity to hear from you.Thank you for choosing Aloft Knoxville West. We hope you will reconsider and allow us to provide a much better experience next time.
par un voyageur
Publié le 19 mars 2024 sur Expedia
Rooms were very clean and decorated nicely, the staff were really nice and there’s a bar downstairs along along with games in a lounge area. All in all I’d recommend.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
Thank you so much for your wonderful feedback regarding your recent stay at Aloft Knoxville West. We're delighted to hear that you found our rooms very clean and tastefully decorated, and that you enjoyed the friendly service provided by our staff.It's great to know that you had a chance to experience our vibrant bar and lounge area, complete with games to enjoy during your stay. We're thrilled that you had such a positive experience overall, and we truly appreciate your recommendation.We can't wait to welcome you back to Aloft Knoxville West in the future! If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to reach out to us.
par un voyageur
Awesome experience
Publié le 16 mars 2024 sur HotelsFirst time at an Aloft. Impressive! We will definitely be using again!!
Commentaires de Gestion de l’hôtel
18 mars 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
Thank you for choosing Aloft Knoxville West for your first Aloft experience! We're thrilled to hear that you were impressed with your stay and that you're already planning to visit us again.It's wonderful to know that we've made a positive impression on you, and we can't wait to welcome you back for another fantastic stay. If there's anything specific you enjoyed or if there are any preferences you have for your next visit, please feel free to let us know.Looking forward to your next stay with us!
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
Thank you immensely for sparing a moment to share your feedback on your recent stay with us at Aloft Knoxville West. It's wonderful to learn that you had an enjoyable overall experience during your time with us.Ensuring our guests' satisfaction is our top priority, so your comments truly mean a lot to us. If there are any specific areas where you feel we could enhance our service or amenities, please don't hesitate to reach out. Your input is invaluable as we continually strive for excellence.We eagerly anticipate the opportunity to welcome you back for another delightful stay. Rest assured, we'll be working diligently to make your next visit even more memorable.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Joe Cargo, General Manager , Gestion de l’hôtel
Thank you for taking the time to share your feedback and for giving us a perfect 5/5 rating for your recent stay at Aloft Knoxville West!We're absolutely thrilled to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we're delighted to have met your expectations during your stay.If there's anything specific you'd like to share or any suggestions you have to make your next stay even better, please feel free to reach out. Your input is invaluable to us as we strive to provide exceptional experiences for all our guests.We can't wait to have the pleasure of welcoming you back for another wonderful stay in the future!
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent Stay at The Aloft Knoxville West.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
I wanted to take a moment on behalf of our entire hotel team to extend our heartfelt gratitude for sharing your experience with us.Your feedback means the world to us, and hearing about your positive experience truly brightened our day. It's especially rewarding when it comes from someone as important as yourself – our valued guest!Rest assured, your kind words have been shared with every member of our staff, serving as a wonderful reminder of the fantastic guest experiences we strive to create every day.Thank you once again for taking the time to share your feedback with us. We genuinely appreciate it!We eagerly await the opportunity to welcome you back for another delightful stay. Until then, please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
I simply couldn't wait to reach out and express, on behalf of our entire hotel team, our heartfelt gratitude for your thoughtful feedback. We're already counting down the days until we have the pleasure of welcoming you back for another delightful stay. In the meantime, if there's anything at all we can do to ensure your next visit is even more memorable, please don't hesitate to reach out.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I didn’t get any sleep because my room was right by the highway
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us regarding your recent stay at Aloft Knoxville West. We're truly sorry to hear that your stay was affected by noise from the nearby highway, and we understand how important a good night's sleep is for our guests.Ensuring a peaceful and comfortable stay is our priority, and we apologize for falling short in this instance. We appreciate you bringing this to our attention, and we'll do our best to address the issue to minimize noise disturbances for future guests.We hope to have the opportunity to welcome you back for a much-improved stay in the future. If there's anything else we can do to make your next visit more enjoyable, please don't hesitate to reach out.
par un voyageur
Disappointed
Publié le 17 févr. 2024 sur HotelsWe were given a room on the interstate side and it was very noisy. We went down for breakfast and there was a sign that breakfast was a private event. Very disappointed over all.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Joe Cargo, General Manager, Gestion de l’hôtel
We are genuinely sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused by the noise from the interstate and for the disappointment regarding breakfast.We regret any confusion regarding breakfast availability. At Aloft Knoxville West, we do not offer complimentary breakfast to all guests; however, we do occasionally host private events that may impact access to certain amenities. We apologize if this was not clearly communicated to you, and we will make sure to review our signage and communication processes to prevent similar occurrences in the future.In regard to the noise issue, we understand how disruptive this can be to a restful stay. Please know that we take guest comfort seriously, and we will do our utmost to address your concerns and ensure a quieter experience for you on any future visits.Your satisfaction is our top priority, and we would appreciate the opportunity to make amends. Should your travels bring you back to Knoxville, we hope you will consider staying with us again. Please feel free to reach out to us directly, and we will do everything we can to ensure a more enjoyable stay.
