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Neptune Luxury Resort

5.0 star property
Upscale beachfront hotel connected to the convention center with 4 outdoor pools

Choose dates to view prices

Photo gallery for Neptune Luxury Resort

Indoor pool, 4 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
Dinner served, Asian cuisine, pool views
On the beach, sun loungers, beach umbrellas, beach towels
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Hot tub
  • Room service
  • Gym

Explore the area

View in a map
Mastichari, Kos, 853 02
  • Place, Neptune Hotel Strand
    ‪3 min walk‬
  • Place, Lido Waterpark
    ‪2 min drive‬
  • Place, Kardamena Port
    ‪20 min drive‬
  • Airport, Kos (KGS-Kos Island Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room

10.0 out of 10
Exceptional
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior Apartment

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Executive Apartment

7.0 out of 10
Good
(2 reviews)
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

9.6 out of 10
Exceptional
(13 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom

  • 55 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room Sea View

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room Sea View

  • 19 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Sea View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin Room, Sea View

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Terrace/patio

Luxury Suite, 2 Bedrooms

  • 95 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Superior Apartment, Beachfront

  • 50 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Executive Apartment, 2 Bedrooms, Beachfront

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Presidential Suite, Sea View (Meltemi)

Presidential Suite, Sea View (Meltemi)

Presidential Suite, Sea View (Meltemi)

  • 170 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Family Room (Deluxe)

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 4
  • 4 Twin Beds

Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Large Twin Sofa Bed

Superior Double or Twin Room

10.0 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Family room

Superior Family room

Superior Family room

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds

View all photos for Superior Twin Room sea view

Superior Twin Room sea view | Balcony

Superior Twin Room sea view

  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Single Room

1 bedroom, in-room safe, desk, blackout drapes

Standard Single Room

  • 21 sq m
  • Sleeps 1
  • 2 Twin Beds

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About the area

Kos

Beachfront retreat .You'll be within half a mile (1 km) of Neptune Hotel Strand and 2 miles (3 km) of Lido Waterpark with a stay here. Hippocrates Garden Cultural Center and Mastichari Beach are also within 6 miles (10 km).

What's nearby

  • Neptune Hotel Strand - 3 min walk - 0.3 km
  • Lido Waterpark - 2 min drive - 0.8 km
  • Mastichari Beach - 9 min drive - 4.6 km
  • Marmari Beach - 13 min drive - 7.2 km
  • Tigaki Beach - 18 min drive - 12.1 km

Getting around

  • Kos (KGS-Kos Island Intl.) - 15 min drive

Restaurants

  • ‪Gaia Royal Cocktailbar - ‬17 min walk
  • ‪Neptune Hotels Restaurant - ‬2 min walk
  • ‪Ambrosia Restaurant - ‬9 min drive
  • ‪Chill out Cafe - ‬8 min drive
  • ‪Biggy"s on the beach - ‬8 min drive

About this property

Neptune Luxury Resort

Upscale beachfront hotel connected to the convention center with 4 outdoor pools
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Neptune Luxury Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 poolside bars. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. You'll have access to the indoor pool and outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kos hotel.

  • 569 guestrooms or units
  • 2 levels
  • 37 buildings
  • 2 bars on the beach
  • 2 bars by the pool
  • Meeting rooms
  • 19106 sq ft of conference space
  • 1775 sq m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available
  • Bar or lounge
  • Dining venue
Neptune Luxury Resort offers 569 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Kos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Neptune Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Mini-fridge
  • Playground
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 beach bars
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mini golf
  • Mountain biking
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping mall
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator (51 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1471Κ015A0416400

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Neptune Convention Centre
Neptune Convention Centre Kos
Neptune Hotels Resort
Neptune Hotels Resort Convention
Neptune Hotels Resort Convention Centre
Neptune Hotels Resort Convention Centre Kos
Neptune Hotels Convention Centre Kos
Neptune Hotels Convention Centre
Neptune Luxury Resort Kos
Neptune Luxury Resort Hotel
Neptune Luxury Resort Hotel Kos
Neptune Hotels Resort Convention Centre Spa

Reviews

Neptune Luxury Resort Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 498 reviews
Rating 8 - Good. 92 out of 498 reviews
Rating 6 - Okay. 15 out of 498 reviews
Rating 4 - Poor. 9 out of 498 reviews
Rating 2 - Terrible. 2 out of 498 reviews

Reviews

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

konstantinos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah, Dubai

Stayed 4 nights in Jul 2025

4/10 Poor

Sanem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.
Stayed 4 nights in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
Stayed 3 nights in Jul 2025

6/10 Okay

Charlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel). Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room. Breakfast and dinner were both really good. One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included). The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc. Nice place, great food—but the service and attitude didn’t live up to the standard or the price.
Stayed 3 nights in Jun 2025

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Miran

Stayed 1 night in Jul 2025

10/10 Excellent

Hedi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden. Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.
Stayed 7 nights in Jun 2025

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely food and staff are very helpful. The resort is mainly used by German tourists.
Stayed 7 nights in Jun 2025

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, amenities
Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10
Stayed 7 nights in Jun 2025

8/10 Good

Howard

Stayed 1 night in May 2025

10/10 Excellent

Christian

Stayed 4 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!
Stayed 2 nights in May 2025

8/10 Good

Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Underwhelmed and Impressed at the same time

There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice
Stayed 7 nights in Sep 2024

8/10 Good

Theodoros, Maple

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service staff friendly and accommodating I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.
Stayed 4 nights in Sep 2024

10/10 Excellent

Róisín

Stayed 1 night in Sep 2024

10/10 Excellent

Timothy Adam

Travelled with partner
Liked: Cleanliness
Excellent facilities and staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
Stayed 3 nights in Sep 2024

10/10 Excellent

Meltem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can highly recommend the accommodation. It was very clean and the food was very good and the staff were very friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Engin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

2 out of 5 star review

Hotel is not as good as it looks on pictures, it is suitable for OAP’s not young couples as most of the hotel activities are based for old people. The food in breakfast is average and the night entertainment is awful and needs a lot of work on making it better and fun for tourists. The hotel in general is a 2/5 for me because it has a lot of things which can improve
Stayed 4 nights in Sep 2024

6/10 Okay

Gaynor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights whilst travelling around Kos , beautiful hotel, definitely worthy of 5 stars, immaculate grounds, pools and bar areas . Staff mostly very lovely, rather rude reception staff however , largely due to the MAJOR ISSUE we had with our room . We booked a superior sea view room which was incredible inside ,beautifull appointed , wonderful bathroom, HOWEVER, the hotels website states this room type are located in the bungalows, we were given a room in a block ,top floor , 3 storeys high ,with no lift , and FIVE flights of stairs up and were told " yes , this is a bungalow room !!!!!!" They were totally unwilling to move us unless we paid for an upgraded room , we had already paid £100 for that upgrade. No way was it suitable for anyone with a mobility issue but the staff and also the manager were not interested in the upset it caused us , i showed them the text on their own website stating in bungalows, they insisted the block was a bungalow ,total nonsence and exsapersting. Now for the view it was a pool view room , with a side sea view in the distance . Having travelled extensively around greece i would say their customer service/ care is nowhere near that of Ikos, Mitsis or Grecotels , we felt as a 95 % german clientel base they were very unintested in us as British guests. Overall ,a beautiful 5 star hotel which left us unhappy and disasastified , total waste of our money .I would say choose your room very carefully , as false info on their own site !!!!
Stayed 2 nights in Sep 2024