Ratings based on 100 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Feb. 28, 2020 on Hotels
Comment from Hotel Management
Mar. 2, 2020 by Elżbieta, FOM, Hotel Management
Dear Mr Trevor, Thank you very much for your words, as well as giving us a hight rating. This is very encouraging to our team and rest assured that we will keep up our works to maintain our service consistency. We all are looking forward to your return. Best regards
5 out of 5
by A traveller

Posted Feb. 23, 2020 on Expedia
Comment from Hotel Management
Feb. 24, 2020 by Elżbieta, FOM, Hotel Management
Dear Sirs, Thank you very much for your words, as well as giving us a hight rating. This is very encouraging to our team and rest assured that we will keep up our works to maintain our service consistency. We all are looking forward to your return. With best wishes,
4 out of 5
by A traveller

Posted Feb. 12, 2020 on Expedia
Comment from Hotel Management
Feb. 14, 2020 by Elżbieta, Hotel Management
Thank you for your staying with us. We would like to thank you your nice opinion and appreciating our efforts. I hope that we will see you during your next time in Krakow. Best regards
3 out of 5
by A traveller

Posted Feb. 8, 2020 on Expedia
Modern clean property! Walls are very thin! Don’t accept room 101! As is side of stairWell and it’s really noisy from reception and stair well! Couldn’t have a lie in as cleaners very loud from 8am! And can hear everything from next room! Lady was having a good time at 7am! Breakfast wasn’t great better found near square. It’s 10/15mins walk from square! Room was not why was advertised wasn’t as much space was very small room but it was clean and comfy.
Comment from Hotel Management
Feb. 10, 2020 by Elżbieta, Hotel Management
Dear Sirs, We appreciate you taking the time to complete a survey regarding your recent stay with us. I am very sorry to hear that our services were not up to your expectations. Our primary focus is to make our guests happy and I am very sorry we failed in your case. I am sorry to hear that our breakfast does not meet your expectations, we always try to make all the products fresh and of the highest quality. We are fully hope that despite of inconvenience you will back to Krakow. Best regards
3 out of 5
by A traveller

Mixed bag

Posted Jan. 18, 2020 on Hotels
This hotel could be very nice, it was relatively cheap and the staff were always friendly if not overly helpful. We had requested two rooms close together but got two separate floors, this was fine. On entering the first room the window was wide open, making it freezing cold (it was -1 outside), we found out why it was clearly left open about an hour later as a horrible sewage smell flooded the room. However, the hotel showed us another room promptly (two doors down from the other room so the request could have been done). The rooms were fine, all fitted from IKEA but thats not a bad thing. They were a bit on the small side, making it difficult for two people to move around with suitcases. The bathroom sinks are also so small they are pointless. We parked in the hotel which cost considerably more than advertised and if it wasnt so inconvenient we would have saved money parking on the road.
Comment from Hotel Management
Jan. 22, 2020 by Elżbieta, FOM, Hotel Management
Dear Guests, Thank you for your staying with us. We would like to thank you for your opinion and appreciating our efforts. I hope that we will see you during your next time in Krakow. Kind regards
5 out of 5
by A traveller

Posted Jan. 17, 2020 on Hotels
Comment from Hotel Management
Jan. 22, 2020 by Elżbieta, FOM, Hotel Management
Dear Sir, Thank you for feedback! We always do our best to make our guests feel like at home. We are looking forward to having you again as a guest in our hotel. All the best!
4 out of 5
by A traveller

Posted Jan. 8, 2020 on Hotels
Comment from Hotel Management
Jan. 10, 2020 by Dominika, Hotel Management
Pani Anno, Bardzo dziękujemy za dodanie opinii. Jest nam niezmiernie miło, że doceniła Pani walory naszego obiektu. Dokładamy wszelkich starań aby nasi Goście czuli się komfortowo. Zapraszamy serdecznie do skorzystania z usług naszego Hotelu w przyszłości!
4 out of 5
by A traveller

Posted Dec. 12, 2019 on Expedia
very nice place and was very happy to be there thankyou
Comment from Hotel Management
Dec. 16, 2019 by Elżbieta Klimas, FOM, Hotel Management
Dear Sirs, Thank you for your staying with us. We would like to thank you for so nice opinion and appreciating our efforts. I hope that we will see you during your next time in Krakow. Best regards
5 out of 5
by A traveller

Posted Nov. 21, 2019 on Expedia
Really good location and price. Pleasant stay, only issue we stayed by the front door. Was a bit noisy
Comment from Hotel Management
Nov. 26, 2019 by Dominika, Hotel Management
Dear Guest, Thank you for staying with us. We do our best to make our guests feel like at home. We are grateful for appreciation of our efforts. We welcome you in future. Best Regards!
5 out of 5
by A traveller

Posted Oct. 28, 2019 on Hotels
Comment from Hotel Management
Nov. 2, 2019 by Elżbieta, Hotel Management
Dear Mrs Rachel, Thank you for staying with us. We are grateful for appreciation of our efforts. We welcome you in future.
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