Note fondée sur 257 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Travis, Thank you very much for taking the time to rate us after your stay. We are so excited to see that your stay warranted a perfect score! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Del, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us! We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 10 mars 2024 sur Hotels
Great staff. My first choice room I paid for was not available. They did try to reach me about 45 minutes to check in to try to advise me. They found me another room so I wasn’t too upset. The jacuzzi suite for myself is always an extra treat. I reported the light fixture in the main sleeping area was flickering but I was only staying one night and there were plenty of other lighting options available so also not a deal breaker.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Elisabeth, Thank you very much for taking the time to rate us after your stay. We are so pleased you enjoyed your stay with us and had such a positive interaction with our staff! We appreciate all feedback and alerts to any necessary fixes and will ensure they are completed. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 10 mars 2024
Only thing was noise from highway
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Robert, Thank you very much for taking the time to rate us after your stay. While we are pleased to see that you enjoyed your experience, we apologize for the noise levels that caused any discomfort. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Lisa, Thank you very much for taking the time to rate us after your stay. We are so pleased that you enjoyed your time with us. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 8 mars 2024 sur Expedia
When u arrived at the property my bed linens were dirty. I helped change the sheets. I received no discount for this. The hallway carpeting was filthy. Prior to checking in the property called me to find out what time i would be coming. This was about 3 pm. I explained that i was at the hospital with my father who was dying. I assured them that I was coming. At 8:30 they called me again to find out when I was coming. Seemed very insensitive when I had already explained what was happening and assured them that I was coming. No plates for first breakfast, overall not a great experience.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Margaret, thank you for taking the time to leave this review. We deeply apologize for the experience you had prior to and after check in. We always strive to provide a positive guest experience and in this instance, we fell short. Your comments will be passed to the appropriate departments for future training and improvement. We sincerely hope you allow us another opportunity to provide a positive experience for your future stay. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 5 mars 2024 sur Expedia
Had a problem with checking into two rooms . First room the keys wouldn't work tired three different sets. Second room smells like weed and cigarettes. The lady at the front desk was trying her best to help me she gave me some air freshener to try and clear the smell and let the room air out with the windows open. But it was to strong of a smell and the bad part about it the room supposed to be no smoking room. But that didn't help the smell so they hard no other room to give me but the one with the keys not working and if I still have that problem in the morning they would try to give me another room. But the lady was so nice to walk up the room to make sure the keys work I didn't get her name but she works nights and she try her best but I get it she can only do so much on her part. But other then you got people smoking in the hallway stairs doors and kids running up and down the hallways. Breakfast bar was poor that all I can say about it juice machine wasn't working either of the days I was there.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear DayDay, thank you for taking the time to leave this review. We apologize for the experience you had with the keys not working and the smell of smoke in the room. We will ensure these comments are passed along to the appropriate department heads to make corrections, fixes, and implement future strategies for success. We sincerely hope you allow us another opportunity to provide a positive experience for your future stay. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Matthew, Thank you very much for taking the time to rate us after your stay. While we are pleased to see that you captured such a beautiful picture we would love to hear more about how we could improve your stay for the future. We very much hope to have the opportunity to host you again properly in the future. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 4 mars 2024 sur Hotels
Very noisy
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Anonymous, Thank you very much for taking the time to rate us after your stay. While we are pleased to see that you mostly enjoyed your experience, we apologize for the noise levels that caused any discomfort. We very much hope to have the opportunity to host you again in the future. - Comfort Inn & Suites Lancaster
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotel Management, Gestion de l’hôtel
Hello Teresa, We are sorry to see we did not meet your expectations for your stay. We appreciate all guest feedback and would love to learn more about how we can improve in the future. - Comfort Inn & Suites Lancaster Antelope Valley
