When we checked into our room, the guy at the front desk said, "I'm not sure your room was cleaned, so I want to give you a heads up..."
Then proceeded to tell me that there were no other rooms available if our room wasn't cleaned...
Our room was horrendous! No outside lights to navigate the outside of the building, busted windows in the rooms we walked passed. The lights didn't work, had to go into the bathroom and find a switch before we had any light. In the room was a vanity, no sinks, just the vanity hanging out in there.
The guy apologized and said he would approve our refund. He never did. Just got the email from Expedia that they denied the refund. That's fine, I'd pay to not stay there!