2/10 Terrible
Billy
Sep 18, 2025
To start the stay, the shuttle was not working when we arrived at the airport. I got a taxi. I checked in and found out that I had to pay a “Resort fee” that I would expect to pay for a resort. This place is a JOKE. I never got housekeeping. My room never got cleaned or new towels. After the 1st night of stay we went out to enjoy our trip. We came back to the room 15 hours later. No housekeeping. I called the front desk and they said that I could come there and get clean towels but housekeeping was not available. After I walked to the front desk and got my towels, the lady working told me that I had to request clean towels, so I did. The next morning we left at 4am to go out and enjoy our trip. Before leaving I stopped at the front desk to make sure that I got clean towels that day. When we came back to the room, NO HOUSEKEEPING- NO TOWELS!! I called the front desk and they said that they didn’t have any housekeepers come to work. My only choice was to come to the front desk and get my towels.
I paid a “Resort Fee” and couldn’t get housekeeping at all! This place has a very dated odor in it. To be honest it really stinks. Giving 1 star is very generous. Now that I have gotten home I am waiting to see my $150 deposit that was also paid at check in gets applied back to my credit card.
Billy
Stayed 3 nights in Sep 2025