8/10 Good
Davina Maree
Travelled with family
10 Feb 2024
Liked: Cleanliness
I've stayed at the Sun Island Legian numerous times and always really enjoyed it. Unfortunately, this time we found out on check in the main pool was closed, which is the main reason I like to stay there. The staff on check-in were quite short and not helpful. Breakfast was really limited compared to previous stays. Our air-conditioning wouldn't work one night and we waited over an hour for someone to come and look at it, no one came and I had to go to reception and strongly suggest a switch of rooms, which the staff were reluctant to do. This took another half an hour with no apologies or real care from reception.
On our final day the manger told us we could have switched to another one of their resorts at anytime because of the pool, this was not offered at all during the whole stay. Just a bit disappointed and probably will look elsewhere next time I'm in Legian.
Davina Maree
Stayed 6 nights in Feb 2024