Ratings based on 692 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 5, 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A traveller
Posted Mar. 3, 2024 on Hotels
LIMAでの仕事先に一番近いホテルのひとつなのが理由ですが、朝食が充実しているのが最大の理由です。
ただ、近隣に夕食できるところがないのが難点です。
Comment from Hotel Management
Mar. 4, 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate you choosing to stay with us and are delighted to hear that you enjoyed our breakfast. We value your business. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Out dated
Posted Mar. 3, 2024 on HotelsVery outdated tub was dirty and title molding small spaces no closets ice bucket looks like a butter bowl but it was just a one night stay
Comment from Hotel Management
Mar. 4, 2024 by Sophia CSR, Hotel Management
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A traveller
Posted Feb. 25, 2024 on Hotels
This was a 3 night stay. After the first night i noticed a bug bite on my arm. I didnt think anything of it at the time. After the third night i noticed several bug bites on my arms and face. I pulled the sheets back and found a live bed bug which I put in a plastic bag and gave to the desk clerk. I also took pictures of the bites on my arms. I checked out. The next day I called the manager and demanded a full refund for my stay. He said they “tore the room apart and found no bugs”. I said i left one for him in a plastic bag. He said he did not know where that bedbug came from, but they didnt find any in the room. I said i have pictures of the bites to prove it. He said he wouldn’t do anything for me. I got the impression he was accusing me of planting the bed bug!
Comment from Hotel Management
Feb. 28, 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call the property for further assistance.
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller from Lakeview
Posted Feb. 19, 2024 on Expedia
I would recommend to others stay.
Comment from Hotel Management
Feb. 20, 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A traveller
Posted Feb. 17, 2024
Everything is up to standards
Comment from Hotel Management
Feb. 17, 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
