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Liverpool Inn Hotel, Sure Hotel Collection by Best Western

3.0 star property
3-star hotel near Liverpool ONE

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Photo gallery for Liverpool Inn Hotel, Sure Hotel Collection by Best Western

In-room safe, desk, iron/ironing board, free WiFi
Executive Room, 1 Double Bed, Non Smoking | Bathroom
Dining
Executive Double Room
Interior entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
117 - 125 Mount Pleasant, Liverpool, England, L3 5TF
  • Place, University of Liverpool
    ‪3 min walk‬
  • Place, Liverpool Empire Theatre
    ‪9 min walk‬
  • Place, Liverpool ONE
    ‪10 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking

  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

In-room business centre

Standard Room, 2 Twin Beds, Non Smoking

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

In-room safe, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

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About the area

Liverpool

Knowledge Quarter stay.Within a 15-minute walk of this Knowledge Quarter hotel, you'll find Liverpool ONE and St. George's Hall. Walker Art Gallery and World Museum Liverpool are also within 2 miles (3 km).

What's nearby

  • Hope Street - 2 min walk - 0.2 km
  • University of Liverpool - 3 min walk - 0.3 km
  • Philharmonic Hall - 5 min walk - 0.4 km
  • Liverpool Empire Theatre - 9 min walk - 0.8 km
  • Liverpool ONE - 10 min walk - 0.9 km

Getting around

  • Liverpool Central Station - 8 min walk
  • John Lennon Airport (LPL) - 30 min drive

Restaurants

  • ‪The Palm Restaurant & Grill - ‬2 min walk
  • ‪The Augustus John - ‬4 min walk
  • ‪Small Town Boy - ‬3 min walk
  • ‪The Flute - ‬5 min walk
  • ‪The White Hart - ‬3 min walk

About this property

Liverpool Inn Hotel, Sure Hotel Collection by Best Western

3-star hotel near Liverpool ONE
As a guest of Liverpool Inn Hotel, Sure Hotel Collection by Best Western, you'll find tour/ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Liverpool Inn Hotel, Sure Hotel Collection by Best Western also features dry cleaning/laundry services, 24-hour room service, and a front-desk safe. Parking is available for a fee.

This 3-star Liverpool hotel is smoke free.

  • 81 guestrooms or units
  • 5 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • No smoking on site
  • Bar or lounge
Liverpool Inn Hotel, Sure Hotel Collection by Best Western offers 81 accommodations with safes and coffee/tea makers. Digital television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Liverpool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Limited onsite self parking

Food and drink

  • English breakfast available for a fee: GBP 12.50 per person
  • A bar/lounge

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from July 12 2023 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 12.50 per person
  • Self parking fee: GBP 10 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Hallmark Liverpool
Hallmark Inn Liverpool
Feathers Liverpool
Feathers Hotel Liverpool
Liverpool Inn Sure Hotel Collection by Best Western
Liverpool Inn Hotel, Sure Hotel Collection by Best Western Hotel

Liverpool Inn Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 154 out of 812 reviews
Rating 8 - Good. 324 out of 812 reviews
Rating 6 - Okay. 190 out of 812 reviews
Rating 4 - Poor. 100 out of 812 reviews
Rating 2 - Terrible. 44 out of 812 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Feathers in March

We had to change rooms as first room we were given had an additional single bed, the double bed was 2 singles connected together on a larger base and there were no bedside tables, the room we were moved to was much better although smaller
Stayed 1 night in Mar 2020

10/10 Excellent

Zachary chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zachary

Staff was amazing and friendly. Hotel was clean and decoration is very nice
Stayed 1 night in Mar 2020

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel near city centre.

The room was clean average size. The wifi was said to be fast, but when I used an app on my phone to test it, I only got a speed of 4.88Mb/sec, which is slow but sufficient for most uses. I use this place as my go to hotel for when I attend concerts at the Philharmonic Hall, which is just 5 minutes away. Breakfast is self service, with a good range of selections, and is optional, as the city centre is a short walk away.
Stayed 1 night in Mar 2020

10/10 Excellent

Rob, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, great location, friendly staff and clean and tidy rooms
Stayed 1 night in Mar 2020

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The radiator was cold at night so was a bit nippy in the room. Nothing too serious though
Stayed 1 night in Mar 2020

8/10 Good

ciaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Suitable accommodation for short trip away

Was never going to be using the room much with the match on. While i was there service was very good. No complaints.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were tiny and the breakfast was awful, service at breakfast was shocking hardly any food left and staff not willing to help out
Stayed 1 night in Mar 2020

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Friendly sta
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Natalie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

A series of unfortunate events!

Only one member of staff on reception so was having to queue for a while at check in or when requesting a taxi. Hotel (half the street) had a power cut from 10pm til 2.30am. No emergency lighting in my room. Had to sit in the bar, which was freezing. Hotel offered no compensation for this. Upon arrival we were informed that the car park was full and spent half an hour trying to pay for on street parking, which offers a max of 2 hrs. When we got in the room we saw the car park had two spaces which were blocked by other inconsiderate hotel guests. The room was lovely, although we requested a twin and was given a double. Didnt stay for breakfast due to the parking situation. A very rare best friend getaway soured by a series of unfortunate events.
Stayed 1 night in Feb 2020

4/10 Poor

TSAGE

After a 12-hour flight and then a 2-hour train journey, I arrived at the hotel only to be told that they didn’t have a room for me as they were undergoing renovation of their property. They told me to go to another hotel where they had made arrangements for me. So this review is not really about this property as I had to move to another property. The Disapponted rating is for the uncaring attitude shown by the hotel in not informing me in advance given that I had done the booking months earlier.
Stayed 1 night in Feb 2020

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very friendly staff
Stayed 1 night in Feb 2020

8/10 Good

Sandra, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was really comfy. Lovely old building with tall ceilings and sash windows. Would be nice to have a blind in the bathroom as felt quite exposed in shower with light on facing large frosted window, only a minor issue. Hotel in perfect location to walk to LIPA and town centre so car can be left in hotel carpark.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Receptionist very sweet Room clean Good location Breakfast choices limited
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Faiq

Business traveller
Liked: Staff & service, property conditions & facilities
Good for what u pay for. Do recommend.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern room and lovely bathroom. Bed was also very comfy!
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service

OK

Booked a twin room received a double. Luckily there was a spare room available. Unusually narrow corridors. Very stuffy. Reception staff polite professional and helpful. One lady serving at breakfast was completely unhelpful when I asked for a vegetarian option. Good location for university but expensive for what you get.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jan 2020

2/10 Terrible

Aneesa

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting hotel! I got bedbug bites!
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
Bumped from room at last minute due to supposed plumbing leak at more central Hallmark hotel. Strange that when I popped into other hotel, no sign of plumbing or building works. Cabbie said this happens all the time.
Stayed 1 night in Oct 2019

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities

Vert clean, great service, good location

Clean and good service from all workers. Bed and pillows werent most comfortable but good enough for a night or 2. Good location, walking distance from everywhere needed and good walking distance from lime street train station just a 5 minute walk. Staff were extremely helpful.
Stayed 1 night in Jan 2020